Line Group Exceptions - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
Enter
2.
on
If you want to enter threshold values, enter, to the left of the slash, a
3.
number of seconds (1 through 999) for each split. If you do not want to
activate this exception for a particular split, enter a hyphen,
4. Enter an alert number or a hyphen in the field to the right of the slash.
(See page 4-26 for more on alerts.)
5. Press [F8] (Enter Data).
The prompt clears and the function keys change.
6. Choose another activity from this screen, or Press [F8] (Admin
Exceptns) to return to the Exception Settings screen.
7. Press [F8] (Admin Menu) when you finish programming exceptions.
The following message appears when the exception threshold is met:
*** Split 3 – Avg Speed Answer >= 10 seconds
An alert, if assigned, is activated when the threshold is met.

Line Group Exceptions

Line group exceptions alert you to unusual or undesirable situations affecting
lines or line groups. For instance, the all lines busy exception notifies you
when all lines in a line group have been busy more than a certain number of
seconds.
Press [F3] (Group Exceptns) from the Exception Settings screen to select the
Line Group Exceptions screen (Figure 4-6). The box indicates the line group
exceptions which include all lines busy, line hold time maximum, and line hold
time minimum.
4-22 Programming Exceptions
or press [F6] (Next Field) to keep the current value.
off