Change Split Id - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
Press [F8] (Enter Data) to save data and return to the Split Configuration
3.
screen.
The new agent is added to the Agent Directory and is assigned to a split.
4. Repeat steps 1 through 3 to add another agent or press [F7] to return to
the Configuration screen.
5. Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
6. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.

Change Split ID

1. To choose this activity, press [F6] (Change Split ID). You can now
assign or change the ID for a split. Split IDs make it easier to identify
splits on screens and in reports. Although each split ID must be
unique, a split and a line group can have the same ID.
The prompt line is displayed as follows:
CHANGE SPLIT ID:
2. Enter a split number from 1 through 6.
3. Enter a new split ID (up to 5 letters, numbers, or special characters).
4. Press [F8] (Enter Data) to save data and return to the Split Configuration
screen.
Repeat steps 1 through 4 to change another split ID or press [F7] to
5.
return to the Configuration screen.
6. Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
Choose an activity from the Stored Shift Configurations screen or press
7.
[F8] to return to the Administration Menu.
Split #: _ New Split ID:
Creating or Changing Shift Configurations 3-13