Other Problems - AT&T Call Management System Supervizor's Manual

Troubleshooting
REPORT ABORTED -- Printer Not Ready.
Possible Cause
The printer has no paper,
or the paper is jammed.

Other Problems

Call Management Problems
PROBLEM: The PC stops functioning, and call management stops, but no
message appears on the screen.
Audible Signal:
Effect on Call Management:
is corrected. See "Fallback Plan" at the end of this chapter.
Effect on Data Collection:
current hour are lost.
Possible Cause
The PC has failed.
1, Make sure paper is loaded in the printer
2. Press the Form Feed button on the
3. When the printer is ready, repeat your
The alarm on the CMS card comes on and stays on.
CMS cannot manage calls until this probl
Data collection stops, and all data from the
1. Press the reset button and restart CMS.
2. If the PC does not restart, see the user's
guide that came with the PC.
Corrective Action
and the paper isn't jammed.
printer to make sure the paper feeds
properly.
print request.
Corrective Action
Other Problems 9-19
em