Other Messages - AT&T Call Management System Supervizor's Manual

Troubleshooting
Printer Not Ready.
Function Key. )
Status Indicator:
Effect on Call Management:
sage is displayed, CMS may stop managing calls.
Effect on Data Collection:
lection stops, but resumes when the problem is corrected. Data are
saved for the portion of the hour that CMS was managing calls.
Possible Cause
Printer is not in "on-line" or
"ready" status.
The printer is not receiving
power.
The printer has no paper,
or the paper is jammed.
A cable connection
between the printer and
the PC is loose.
NOTE:
If the problem is corrected, you should see the message
Printer Now Ready
If you do not see this message, try correcting the problem again. If you
still do not see the message, reboot the PC and restart CMS. If the prob-
lems persists, call NTSC/NSAC at the phone number given on the inside
front cover of this guide or contact your AT&T Authorized Dealer.

9-18 Other Messages

(When Printer Ready, Select a Labeled
Don'tPrtSc
If you use the [Prt Sc] key when this mes-
If CMS stops managing calls, all data col-
Put printer in "on-line" or "ready" status,
Make sure the printer is plugged in and turned
on, and the Ready light is on.
1. Make sure the printer has paper and the
paper isn't jammed.
2. Make sure the paper is aligned properly.
3. Press the Form Feed button on the
printer to make sure the paper feeds
properly.
Make sure the connections are secure at both
ends of the cable running between the printer
and the PC.
Corrective Action