Assigning Exceptions And External Alerts Simultaneously - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
NOTE:
CMS cannot manage calls during this activity.
To remove a line button number from an alert, do as follows:
1. Press either [F5] (Previous Field) or [F6] (Next Field) to select the alert
number field (1, 2, 3, or 4) from which you want to remove a line button
number.
2. Enter a hyphen in the appropriate alert number field.
3. When you are finished, press [F8] (Enter Data) to enter the data.
Changing a line button number assignment requires all the care you would
undertake when initially assigning one—you must be sure that all the condi-
tions for assigning alerts have been met (see "Conditions for Assigning
Alerts," on page 4-35). To change an alert line button number, do as follows:
1. Press either [F5] (Previous Field) or [F6] (Next Field) to select the alert
number field (1, 2, 3, or 4) to which you want to assign a new line button
number.
2. Enter the line number in the appropriate alert number field (1 through
32). You can simply type over the previous line number.
3. When you are finished changing line button numbers, press [F8] (Enter
Data) to enter the data.
Assigning Exceptions and
External Alerts Simultaneously
You can assign some of the exception thresholds at the same time you
assign external alerts to the exceptions. The prompts for Calls Waiting, Old-
est Call, Avg Speed Ans, and All Lines Busy provide two fields, separated by
a "/" character, for each split or line group. See the specific agent, split, or
line group procedures for more information.
NOTE:
Assign the alert to the port before asigning it to an exception.
4-32 Programming Exceptions