Cumulative Line Group Report By Day; Additional Data For Daily Calls - AT&T Call Management System Supervizor's Manual

Generating Reports

Additional Data for Daily Calls

% All Lines Busy. The percentage of time in each hour that all lines in
the group were simultaneously busy.
Busiest hours. The three hours with the largest total holding time for
ACD calls. The busiest hour is shown first (lower portion of screen),
followed by the second and third busiest hours.
NOTE:
Calls in progress at the end of an hour are included in the statistics for the
hour in which they are completed.

Cumulative Line Group Report By Day

A Cumulative Line Group Report By Day (Figure 7-7) can be generated for
any consecutive period from 2 to 93 days. Most of the column headings are
the same as for the Daily Line Group Report. However, the leftmost column
head for this report is "Day."
The days are listed consecutively by date in the leftmost column. Each data
line matches exactly the 24-hour summary line that would appear at the bot-
tom of the Daily Line Group Report for the date specified in the leftmost
column.
Hours in which CMS was in Night Service for the entire duration are included
in the summaries.
7-22 Types of CMS Reports