Line Status - AT&T Call Management System Supervizor's Manual

Supervising CMS
The left section of the Line Status screen summarizes the activity for each line
and line group. The right side of the screen keeps you in touch with the sys-
tem as a whole by summarizing calls waiting for all splits and call flow assign-
ments. An explanation of the data on this screen is given below. The circled
numbers in the text are keyed to columns on the screen in Figure 6-7.

Line Status

Gp
Line
P
Status
The letter assigned to the line group.
The number of the line(s) assigned to each group.
Line priority status. A "+" in this column indicates
that the line is a priority line and is answered before
other, nonpriority lines.
The line status, which can be one of the following
conditions:
Ring: Initial ringing; a call has seized the line, but
CMS has not answered it yet.
Idle: The line is not in use.
Queued: The call is in the CMS hold state. The
announcement has played and the caller is waiting
for a CMS agent to become available.
Agent ID: The call is ringing at this agent's
phone.
Agent ID: This agent has answered and is han-
dling the call.
Annc: The caller is hearing the delay announce-
ment.
Monitoring Call Management 6-25