Changing Or Removing Line Button Assignments - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
NOTE:
You must be sure that the alert is physically connected at the specified line
port. No message can tell you that the alert is or is not actually connected to
the MERLIN LEGEND system control unit.
Bon Voyage Travel
Exception
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
ACW Time Limit >= xxx min
Refused Call
SPLITS
# Abandon Calls >= xx
# Calls Waiting >= xx
Oldest Call Wait >= xxx sec
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
F Agent F Split
lExceptns 2Exceptns 3Exceptns 4 Alert
Figure 4-8. Exception Settings Screen
Changing or Removing
Line Button Assignments
You should not remove a line button assignment unless you are sure of the
following:
The alert is not assigned to an exception.
The
alert number field does not have a number assigned and instead
has a hyphen.
EXCEPTION SETTINGS
On/Off l/A
off
off
off
off
off
off 3/1
off 10s/2
12s/-
off
off 5s/-
off
off
1: 26 2: 27 3: - 4: -
F Group F Assign
ADMIN CMS R3.O 11:52p 03/25
S p l i t / L i n e
2/B 3/C 4/D
- - -
2/1 2/1
3s/2
5s/2
3s/- 10s/-
4s/- 4s/-
- - -
Programming Exceptions 4-31
G r o u p — —
i
5 6
- - -
-/- -/- -/-
-/- -/- -/-
-/- -/- -/-
-/-
-
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