Using The Line Status Screen - AT&T Call Management System Supervizor's Manual

Supervising CMS

Using the Line Status Screen

The Line Status screen (Figure 6-7), summarizes the activity for each
each line group on an hourly basis. To select the Line Status screen,
[F5] (Line Status) from any other status screen.
Bon Voyage Travel
P Status
Gp Line
A 1816
1 8 0 8
1818
8515
A 3 Busy/4 Total
B 8532
8518
8 5 3 1
B 2 Busy/3 Total
C 911
912
913
914
915
916
F Change
lPriority
Figure 6-7. Line Status Screen
If the Line Status screen indicates a problem that needs immediate correc-
tion, you can do so through dynamic reconfiguration. (For more information,
see "Dynamic Reconfiguration, " in this chapter.) You can also change the
priority of a line from this screen. Calls on priority lines are answered before
calls on nonpriority lines.
6-24 Monitoring Call Management
LINE STATUS
C a l l s
Gp Line
Num HldT
C 6 Busy/6 Total
Idle 4 5m
DEB 2 lm
WALT O Om D
ERNIE O Om
D 1 Busy/2 Total
6 Calls
SHERM 2 5m
Idle 2 3m
TOM 2 2m
6 Calls
DI 5 4m
Ring 6 3m
BJ 2 2m
SAM 2 2m
BEN 2 2m
CARLA 1 0m
F Events
4
DAY
C a l l s
P Status Num HldT
18 Calls
917 Idle
918
TINA
3 Calls
F Split
Log
6 Status
CMS R3.0 6:36p 03/04
SPLIT STATUS
W a i t i n g
Split Num Old
1 PERS o
3 4m 2 CHART 1
O Om 3 CORP O
4 SUPPT
5 -
0
6 -
CALL FLOW
Splits
Gp Main Sec Flow
A 1 3
B 1 3
c
2 4
D 3 -
F10 - Help
F Config F System
7 Screen
8 Status
line in
Press
0s
1s
0s
O 0s
0s
0s
Intra
On
On
On
Off