Oldest Call (Oldest Call Waiting) - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
2. Enter or
on
Field) to keep the current value.
3. If you want to enter threshold values, enter numbers (before the slash)
that are less than or equal to the number of lines assigned to each split
(1 through 99). If you do not want to activate this exception for a partic-
ular split, enter a hyphen.
4. Enter an alert number or
(See page 4-26 for more
5. Press [F8] (Enter Data).
The prompt clears and the
6. Choose another activity from this screen, or press [F8] (Admin
Exceptns) to return to the Exception Settings screen.
Press [F8] (Admin Menu) when you finish programming exceptions.
7.
The following is an example of a message that appears when the exception
threshold is met:
*** Split 1 - # Calls Waiting >= 2
An alert, if assigned, is activated when the threshold is met.

Oldest Call (Oldest Call Waiting)

The oldest call is the call that has been waiting the longest (to be answered
by an agent) in a split. If you turn on this exception, CMS notifies you when
the number of seconds the oldest call has been waiting meets or exceeds the
threshold you set. You can assign an external alert to this exception.
1. Press [F3] (Oldest Call).
The following prompt appears:
OLDEST CALL :
4:- /-5:- /- 6:- /-
2. Enter or
on
4-20 Programming Exceptions
to turn this exception on or off, or press [F6] (Next
off
a hyphen in the field to the right of the slash.
on alerts.)
function keys change.
ON/OFF ?
press [F6] (Next Field) to keep the current value.
off
(s/a) 1:- /- 2:- /- 3:- /- \