AT&T Call Management System Supervizor's Manual page 288

Glossary
Calls, Num
Calls, HldT
Line
Group Summary
A line group summary appears below the data for the lines in the line group.
The summary line is displayed in reverse video (dark letters on a light back-
ground).
XX Busy
Ofhr: The line is being used by an incoming or out-
going non-CMS call.
NOTE:
When a CMS call that comes in on a CMS line
is transferred by an agent, the status of the
CMS line changes from"
"Other" when the agent who transfers the call
hangs up.
The number of calls coming in on a particular line.
Both serviced and abandoned calls are included;
calls connected to nonagents and outgoing calls on
CMS lines are not included.
The total amount of time (to the nearest minute)
calls are held on a given CMS line, measured from
line seizure to disconnect. Serviced and aban-
doned calls are included; calls connected to
nonagents and outgoing calls on CMS lines are not
included.
The number of lines in the line group that are
currently in use for incoming or outgoing calls. indi-
vidual line status is "Ring, " "Wait," or "Cnct."
AGTID" to
CMS Status Screens GL-19