Summary On Generating Individual Reports; Summary On Generating All Reports - AT&T Call Management System Supervizor's Manual

Generating Reports

Summary on Generating Individual Reports

For any report you want to generate, follow these basic steps:
1. Select the report type from the Report Menu:
— Press [F1] (Agent Summary) to Print the Agent Split Summary.
— Press [F2] (Split Report) to Print the Split Report.
— Press [F3] (Line Grp Report) to Print the Line Group Report.
— Press [F4] (All) to Print All Reports.
— Press [F6] (Events Log) to Print the Events Log Report.
2. If the report selected is not the Events Log Report, select the report
period, as applicable:
— Daily
— Cumulative (Agent Split only)
— Cumulative by Hour (Splits or Line Groups)
— Cumulative by Day (Splits or Line Groups)
3. Enter the desired date or period, as applicable, and the report is
printed. See the section on "Report Screen Messages" on page 7-33 for
a list of possible status and error messages.

Summary on Generating All Reports

To generate all reports, follow these basic steps:
1. From the Report Menu, select [F4] (All).
2. Press either [F2] (Daily Report), [F3] (Cum by Day), or [F4] (Cum by
Hour), depending on which group of reports you want printed.
3. Enter the date (for the daily reports) or dates (for either set of cumula-
tive reports) and press [F8] (Enter Data) to print the reports.
7-32 How to Generate Reports