Ghost Telephones And Cover Buttons - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
Lift the handset.
The agent is automatically connected to the incoming call.
CAUTION:
When All-Ring is activated, agents are automatically logged in and can-
not log out.

Ghost Telephones and Cover Buttons

In order for agents to use the All-Ring operation or Transfer-to-Split feature
either you, as the CMS supervisor, or the MERLIN LEGEND system manager
must assign a "ghost" telephone for each split that needs to use these
features. The "ghost" telephone should be assigned a valid and unused
extension number. However, you do not need to connect a telephone to the
telephone jack. Agents who need to use either the All-Ring operation or
Transfer-to-Split feature must have a Cover button programmed for the
"ghost" telephone.
If you decide that a split needs All-Ring operation or needs to receive
transferred calls, up to six agents in the split can have a Cover button for a
"ghost" telephone that you have associated with the split. When an agent
transfers a call to another split, it rings at all those telephones that have a
Cover button for that "ghost" telephone.
When you program a Cover button on an agent's telephone for the Transfer-
to-Split feature,
Program the Cover button for the extension number of the split's
"ghost" telephone. (See "Telephone Programming" on page 5-31.)
Set the Cover button for immediate ring. (See
section. )
Label the button "Cover" plus the name of the
Sales."
Using MERLIN LEGEND Features with CMS 5-27
"Ringing Options" in this
split, such as "Cover