Reconfiguring Call Flow - AT&T Call Management System Supervizor's Manual

Supervising CMS
.
Enter the number of seconds (O through 999), for the number of
3.
seconds agents are to be in the ACW state.
NOTE:
"0" means the Auto ACW feature is not in effect.
4. Press [F8] (Enter Data).
Repeat steps 1 through 5 to program Auto ACW for
5.
or press [F7] to return to the Configuration screen.
6. Choose an activity from the Configuration screen or
to the Stored Shift Configurations screen.
Choose an activity from the Stored Shift Configurations screen or press
7.
[F8] to return to the System Menu,

Reconfiguring Call Flow

If you experience unexpected changes in call traffic, you may need to
reconfigure Call Flow assignments in the current configuration. For instance,
unexpected heavy call volume may cause you to call on your sales people to
help answer those calls. Therefore, you may decide to reassign secondary
splits or turn on Intraflow for some line groups. (For more information on Call
Flow, Intraflow, and programming considerations for this option, see pages
3-22 through 3-24.)
Use the Configure Call Flow screen (Figure 6-1 2) to set thresholds for
intraflow, assign splits to line groups, and turn intraflow on or off. You can
also change All-Ring operation from this screen. (For more information on
All-Ring operation see pages 3-27 and 3-28.)
To reconfigure call flow or change All-Ring operation, press [F3] from the
Configuration screen, then press the function key for the activity you want to
perform.
6-42 Dynamic Reconfiguration
another line group,
press [F7] to return