Assigning Line Group Options - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
Changing Agent Information
To change agent information in the Agent Directory, do the following:
1. From the Agent Directory screen, press [F3] (Change Agt Info).
The function keys change and the following prompt appears:
CHANGE AGENT INFO : ID:
First:
2. Enter the agent's ID.
Move to the field(s) you want to change. Information will not change in
3.
the fields left blank.
4. Press [F8] (Enter Data).

Assigning Line Group Options

You can program your CMS to use any, some, or all of the following line
group options when handling incoming calls:
Answer Delay
Force Delay
Automatic After-Call-Work (ACW)
Descriptions and programming procedures for these options are given on the
following pages.
To program line group options:
1. From the Configuration screen, press [F2] (Line Groups).
A box appears around the Line Group Options portion of the screen and the
Line Group Options function keys are displayed (Figure
2. Follow the instructions in this section for the options you want to pro-
gram.
NOTE:
Record any changes you make on the CMS Options Planning Form, found in
the back cover pocket of this guide.
Last Name:
Creating or Changing Shift Configurations 3-17
3-7).
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