Agent Phones; Line Buttons - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming

Agent Phones

Your agents may use multiline analog or MLX telephones. Available and
ACW (workstate) buttons must be programmed on these telephones. Some-
times these buttons are called ESS2 and ESS1. Single line sets may not be
used with CMS.
The agent phones may also have Inside Auto Dial and/or Notify buttons, and
Cover buttons for the Transfer-to-Split and All-Ring Operation features. These
and other optional features are described in the "Using MERLIN LEGEND
Features with CMS" section of this chapter. If you want to change or add
features to your agents' phones, see page 5-31 for programming instructions.
This section will only describe the basic agent phone set up.
CMS lines and/or line pools were assigned by the MERLIN LEGEND system
implementor when your CMS was installed. If you need help adding another
agent phone to your CMS, refer to the CMS Installation and Programming
Guide, or call your AT&T account executive or your AT&T authorized dealer.
NOTE:
Optional headsets and headset adapters are available for hands-free call
handling. Instructions for the use of the headsets for MLX and analog phones
are given in the "Call Handling" section of this chapter.
NOTE:
Table 5-2, in the "Call Handling" section of this chapter, shows the meaning
of the telephone lights and ringing patterns.

Line Buttons

The line buttons on your agents' phones work differently depending on
whether your system is set for Hybrid/PBX or Key operation.
Key system phones have a line button for each CMS and non-CMS line
assigned to the phone. These buttons are labeled with phone numbers and
used for handling outside calls.
5-10 Agent Phones