Changing Agent Status; Group Page - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
NOTE:
If you want to see whether an agent is using his or her phone while your
phone is in supervisor mode:
Press [Message Status]
The light next to
will go on when the agent is on the phone,
phone.
To monitor agent work status again:
Press [Message Status]
The light next to
will show the agents' work states, not whether they are on the phone.

Changing Agent Status

You can change agent status from the CMS PC or the supervisor's telephone.
To change agent status from the PC, press [F8] from the Split Status screen
and follow the prompts as described on page 6-22.
To change agent status from the supervisor's telephone, press the appropri-
ate button on the telephone (Make Available, Make ACW, or Make Logged
Out -sometimes called ESS2, ESS1, and ESS Off) then press the DSS but-
ton for the agent whose status you want to change. If these buttons are not
programmed on your telephone, refer to pages 5-33 and 3-34 for feature
codes.
NOTE:
Your phone must be in supervisor mode to change agent status.

Group Page

Group Paging is used to direct Speakerphone Paging to all phones associ-
ated with the CMS, or to individual splits. You may want to use Group Page
each time Call Management begins, telling agents to log in. Up to 6 paging
[Message Status]
will go on.
[Mesage Status]
will go off.
The lights next to the DSS buttons
off when the agent is not on the
The lights next to the DSS buttons
CMS Supervisor's Telephone 5-7