3D Systems FIGURE 4 MODULAR User Manual page 167

# ISSUE DESCRIPTION
HW7.2 Printer makes noise; but touch
screen is blank or off
HW8 Air-pressure warning does not
display, but tension arms do not
fully engage.
HW9 Printer lower-chamber door does
not close.
HW10 Elevator Arms unable to lower
the Print Platform onto the Resin
Tray membrane's surface
HW11 No power, Printer/Controller will
not turn on
HW12 Printer slowing down, job takes
longer than expected
3D Systems, Inc.
CUSTOMER TROUBLESHOOTING STEPS
1. Printer may be experiencing communication or firmware difficulties.
down the unit . Wait 30 seconds and power it back on. Test the screen
again.
CAUTION: Shutting down the Printer will abort the current
print job. Be sure the unit is not printing before shutting it
down.
2. If item 1 does not fix the issue, contact 3D Systems Service.
1. Look on the Status tab on the Controller, and on the touch screen of the
Printer, to make sure there is not a low-pressure warning.
2. Ensure there is no debris or partially cured material on the resin tray.
Exaggerated for effect
3. Ensure there is no debris or partially cured material on the tension arms.
Exaggerated for effect
4. If nothing appears to obstructing the movement of the tension arms, and
they still do not close, contact 3D Systems Service.
1. Ensure that the MDM is fully seated in the machine and that no hoses or
cables are interfering with the smooth action of the MDM drawer.
2. Ensure there are no obstructions blocking the door from closing,
particularly around the hinges, door jamb, and door-closed sensor.
1. Ensure that the print platform is seated flat and correctly on the elevator
arms, with the triangular grooves of the platform fitting around the
conical pins on the elevator arms. Ensure that no built-up material or
other debris are preventing this from happening.
2. Ensure that there is nothing obstructing the sides or back of the elevator
spine that limits the motion of the elevator arms.
1. Ensure your facility's breaker for this printer has not tripped.
2. Unplug affected module, wait 30 seconds, and plug back in.
3. If 1 and 2 do not solve issue, contact 3D Systems Service immediately.
Contact 3D Systems Service.
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p/n 42-D116, Rev. K