Troubleshooting; Printed Part Quality - 3D Systems FIGURE 4 MODULAR User Manual

8

TROUBLESHOOTING

There are unique situations you may encounter when operating the Figure 4 Modular system. These situations, and their
solutions, are broken down by category in the sections that follow.
Note: Unless troubleshooting steps require the Printer to operate, shut down the unit and unplug it before
performing troubleshooting steps.

8.1 Printed Part Quality

# ISSUE DESCRIPTION
PPQ1 Supporting architecture not
generating properly during
part building
3D Systems, Inc.
CUSTOMER TROUBLESHOOTING STEPS
This can be caused by:
1. Not enough material in the resin tray. Ensure that the resin tray's auto-fill is
filling up the tray to the appropriate level. This is around the MAX level on the
tray by default, or another predetermined height set by your 3D Systems Service
technician.
a. Ensure there is no material on the material-level sensor that could be blocking
its path. Clean the sensor by spraying IPA onto a lint-free cloth and gently
wiping it down.
b. If the Controller/Printer asks for a new material cartridge during printing, be
sure to replace the cartridge as soon as possible.
2. Cold material. Be sure the room where you store your material is kept at 5°C-30°C
(41°F-86°F). And be sure any rooms with Modular printers are kept between
18-28°C (64.4-82.4°F).
3. Print platform not flat. Check your platform's level.
4. Supports may not be sufficient for your part's geometry. In 3D Sprint, check your
slices and identify areas that may need more support.
5. If still experiencing issues, contact 3D Systems Service.
156 p/n 42-D116, Rev. K