3D Systems FIGURE 4 MODULAR User Manual page 163

# ISSUE DESCRIPTION
PPQ4 Part color is incorrect or
desired physical properties
of part are not as expected
PPQ5 Part does not adhere to the
print platform
PPQ6 Part not accurate in the
X/Y/Z direction
PPQ7 Print does not start.
PPQ8 Part did not build.
PPQ9 Part does not adhere to
supports.
PPQ10 Pitting/Chalkiness
PPQ11 Line Defects
3D Systems, Inc.
CUSTOMER TROUBLESHOOTING STEPS
Any one of the following could be the cause:
1. Material was not mixed sufficiently before inserting cartridge into machine.
Ensure you follow the premixing instructions in the section
Cartridge Before Installation
2. Material was not stirred in the resin tray before printing. Be sure to stir the
material in the tray before printing according to the section
Cartridge Before Installation
3. You may have failed to sufficiently complete a
If you performed an MCO without properly switching out all material-related
components, another material type may have mixed with your current material.
4. You may have over-cured or under-cured the part. Ensure the part is cured as
recommended in the Material Curing Chart
5. You may not have cleaned the resin tray well enough before changing from one
pigmented material to another. See the section
6. You may have used a material that is not compatible with that resin tray, due
to material you have run in it before. See the section
Usage .
This could be caused by:
1. Dirty projector lens - Clean the lens according to the section
Lens .
2. Tension arms are not fully engaged. See item
section .
3. Dirty catch-tray glass - Clean the catch tray according to the section
Replace the Catch Trays
4. Debris on the print platform - partially cured material from a previous build
or other debris could prevent adhesion. Ensure you clean the print platform
between each build as in the section
5. Print platform not flat. Check your platform's level.
Contact 3D Systems Service.
1. Make sure to follow UI prompts.
2. If still experiencing issues, contact 3D Systems Service.
1. Ensure nothing is blocking the path of the projector's radiation to the bottom of
the resin tray.
2. Ensure the build style used in 3D Sprint matches material used in the print.
3. Ensure that Print Platform is seated correctly on elevator arms.
1. Wrong support style -
2. Not enough supports -
Ensure part is cleaned and dried correctly before post-curing: See
Procedure .
1. Do not leave part in alcohol solvent longer than recommended. See
Procedure .
2. Replace alcohol solution if saturated.
3. Spot clean hard to reach areas (engraving, small holes).
1. Check for debris in material. (if there is debris,
2. Check part orientation guide. Please see
3. Check support guide. Please see
159
.
.
Material Changeover Procedure
.
Clean Resin Trays
HW8 in the Hardware Issues
.
Clean Print Platform
Please see 3D Sprint Best Practices
Please see 3D Sprint Best Practices
run a resin-tray cleaning
3D Sprint Best Practices
3D Sprint Best Practices
Premix Material
Premix Material
.
Resin Tray Material Cross-
Clean Projector
Clean/
.
.
.
Part-Cleaning
Part-Cleaning
).
.
.
p/n 42-D116, Rev. K
.