3D Systems FIGURE 4 MODULAR User Manual page 170

# ISSUE DESCRIPTION
NI1 Controller or Printer not connected to internet
NI2 Everything is connected properly; but Controller does not find printers
over network
3D Systems, Inc.
CUSTOMER TROUBLESHOOTING
STEPS
1. Contact your network administrator
2. If you are unable to solve network
1. Printer may need a new IP address if
a. Go to the module's network settings
b. In the popup, tap
2. When adding a new Printer, you may
3. Ensure that all the networking
4. Check that each Printer is getting an IP
5. Contact your network administrator to
6. If you are unable to solve network
166
to troubleshoot these issues. Ensure
Ethernet cables are plugged into their
appropriate ports, particularly on the
Controller, on which Port A is an
internet input and Port B is for a
dedicated printer LAN. Please view
the Network Access section of the
Facility Requirements Guide for more
information.
issues, contact 3D Systems Service.
DHCP is turned on.
by going to Status > Printer Info and
tapping the
button.
button.
have to manually enter the printer's IP
address if it has been assigned a static
IP on your network.
requirements from the Facility
Requirements Guide have been met.
address by swiping left on the Printer's
local display.
troubleshoot further issues.
issues, contact 3D Systems Service.
p/n 42-D116, Rev. K