Service And Support - 3D Systems FIGURE 4 MODULAR User Manual

10

SERVICE AND SUPPORT

Note: Whenever you have a problem or a question it is best to contact your reseller directly first.
If the certified partner cannot help you then there is a Customer Support Hotline you can use. If you and your reseller are
unable to recover from a printer error, or if you need to contact us for another problem, you may contact our Customer
Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following
information:
• The serial number of your Figure 4 Modular Printer, which is printed on the
• The serial number of your Figure 4 Modular Controller which is which is printed on the
panel with electrical components; be sure to shut down the Controller before opening this panel. You can also find this on
the Settings screen.
• A brief description of the problem, including the exact error message.
• When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after
power off recovery, etc.
If you are calling about a failed build, please make sure that you have the following information:
• Job parameters, if set differently from the defaults
• .f4x file, if not restricted by company policy
• Log files with timestamp. Please see the
• Relevant pictures and/or videos
• The steps you took that produced the error, if those steps are apparent to you
• 3D Sprint version
• Controller and Printer firmware/software versions. Please see the
Customer Support Hotline
General
Figure 4 Modular service procedures must be performed only by a 3D Systems-certified service technician unless this guide
explicitly states otherwise. If your Figure 4 Modular system needs service, contact 3D Systems Technical Support at the
following numbers:
• In the United States or Canada, call 800-793-3669
• In Europe, call +49-6151-357357
You can also contact your local 3D Systems representative.
3D Systems' support portal is located at
For safety data sheets of Figure 4 materials, go to
language=en_US
3D Systems, Inc.
Diagnostics Logs section for more information.
http://www.3dsystems.com/support
https://support.3dsystems.com/s/article/materials-materials?
180
product label . Or:
product label
FW/SW Versions section for more information.
. This is inside the back
p/n 42-D116, Rev. K