3D Systems FIGURE 4 MODULAR User Manual page 166

# ISSUE DESCRIPTION
HW5 Material spills outside machine
HW6.1 Touch screen touch input not
working on Controller
HW6.2 Touch screen touch input not
working on Printer
HW7.1 Controller computer makes
noise; but touch screen is blank
or off
3D Systems, Inc.
CUSTOMER TROUBLESHOOTING STEPS
Material spills outside the machine will require different actions by the printer
operator. Please find the scenario that matches your spill below:
Porous surfaces - These are surfaces that will absorb liquids. Examples
of porous surfaces are: carpeting, unfinished wood, certain stone cards/
counters. Your 3D Systems installer should not have staged a Printer on
surfaces such as these, as material cannot be reliably cleaned out of them. If
material spills on these, the recommendation is replace the affected sections
of the surface.
Non-porous surfaces - These are surfaces that will absorb little or no liquid.
Examples of non-porous surfaces are: metal, glass, hard plastic, concrete, and
finished wood. To clean spills on these surfaces, use paper towels to soak
up as much material as possible. Use IPA and paper towels to clean residual
spilled material. Discard all spilled material and cleaning materials according
to all government regulations.
1. There may be material buildup on the screen. Clean the screen with IPA
and a nonabrasive cloth.
2. Shut down the Controller
screen again.
Note: Shutting down the Controller will stop any pending
jobs in the print queue. It will NOT abort any current print
jobs.
3. If items 1 and 2 do not fix the issue, contact 3D Systems Service.
1. There may be material buildup on the screen. Clean the screen with IPA
and a nonabrasive cloth.
2. Shut down the printer
screen again.
CAUTION: Shutting down the Printer will abort the current
print job. Be sure the unit is not printing before shutting it
down.
3. If items 1 and 2 do not fix the issue, contact 3D Systems Service.
1. Check all connections on the back of the touch screen to ensure they are
secured in their inputs.
2. Controller may be experiencing communication or firmware difficulties.
Shut down the Controller
screen again.
Note: Shutting down the Controller will stop any pending
jobs in the print queue. It will NOT abort any current print
jobs.
3. If necessary, press the Auto button on the back of the monitor to
automatically detect the video source. Also, ensure that the green power
light is on.
4. If items 1-3 do not fix the issue, contact 3D Systems Service.
162
. Wait 30 seconds and power it back on. Test the
. Wait 30 seconds and power it back on. Test the
. Wait 30 seconds and power it back on. Test the
p/n 42-D116, Rev. K