Troubleshooting; Communication Error Messages; Head Maintenance Station Error Messages - 3D Systems ProJet 3500 Max Series User Manual

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TROUBLESHOOTING

If problems occur with the printer, messages will display on the Status screen . Refer to appropriate troubleshooting table for assistance .
There may be times when an unrecoverable error message will appear and will require a call to Technical Support Hotline . Prior to
contacting Technical Support Hotline ensure you have serial number of the printer, a brief description of the problem including exact
error message displayed on the panel, and when the problem occurred (while submitting a job, during the beginning or end of the build,
after power off recovery, etc .) .

COMMUNICATION ERROR MESSAGES

MESSAGE
RT_ERROR: No machine
Identification (ID)
evm6x_hpi_open()
evm6x_init_emif()

HEAD MAINTENANCE STATION ERROR MESSAGES

MESSAGE
HMS ERROR Recovery
RT_ERROR: AirPurge 1 (or 2)
Not Responding
RT_ERROR: AirPurge 1 (or 2)
Position Error
Material 1 (or 2) Pump Engage
Error
3D Systems, Inc.
CAUSE
• No network connection .
• A communication error occurred .
• A communication error occurred .
CAUSE
• An error occurred during printhead
maintenance (cleaning the printhead
before beginning a build) .
• Fault detected in control circuitry .
• Fault detected in control circuitry .
• A new cartridge has been installed
but did not satisfy the sensors .
Ensure you have a valid network connection . Cycle
power to the printer . If error message occurs again,
contact your Technical Support Hotline .
Cycle power to the printer . If this does not restore
communication, contact your Technical Support Hotline .
Cycle power to the printer . If this does not restore
communication, contact your Technical Support Hotline .
Cycle power to the printer . If error message occurs
again, contact your Technical Support Hotline
Cycle power to the printer . If error message occurs
again, contact your Technical Support Hotline .
Cycle power to the printer . If error message occurs
again, contact your Technical Support Hotline .
Contact your Technical Support Hotline .
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