Step 5. Install The Multimedia/Outbound Service Updates - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007
Step 5. Install the Multimedia/Outbound
service updates
before installing the service update (SU) or service update supplement (SUS),
Nortel recommends that you verify the patch level currently installed on the
server by launching the Patch Viewer utility. On the server, click Start > All
Programs > Nortel Contact Center > Multimedia Server > CCMM Patch Viewer.
You cannot install a patch that is older than an update that is already installed.
Also, you cannot install a service update supplement unless the applicable
service update is already installed.
After you download and apply the latest service update, check to see if there are
any updates posted in the installation addenda on the following Web sites:
www.nortel.com (for end users)
www.nortel.com/pic (for distributors)
Follow the procedure in the service update Readme file for information about
installing the latest service updates and service update supplements for the
Contact Center Multimedia/Outbound software.
ATTENTION
What is next?
Configure the required settings for the Contact Center Multimedia/Outbound
server. For more information, see Step 6. "Provide local users with the Log on as
a service right" on page 82.
Installation and Maintenance Guide
If a large number of contacts are queued and Contact
Center Manager Server is restarted, Contact Center
Manager server queues 5000 contacts per hour. A period of
time can elapse before your contacts are displayed in Real-
Time displays or assigned to agents.
Installing the Multimedia/Outbound server
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