Nortel Contact Center Multimedia Installation And Maintenance Manual page 55
Nortel contact center multimedia software: user guide
Hide thumbs
Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
Table of Contents
Advertisement
October 2007
Installing pcAnywhere 11.5 as your remote support access tool
The following steps are general guidelines only. For complete information, see
the documentation included with the pcAnywhere software.
.
To install pcAnywhere
1
Log on to the Contact Center Multimedia/Outbound server as the local
administrator.
2
Insert the Nortel Contact Center DVD into the server.
3
Open the PCAnywhere folder.
Installation and Maintenance Guide
CAUTION
Risk of system failure
Before you install pcAnywhere version 11.5, ensure that the video
drivers on the Contact Center Multimedia/Outbound server are
current by consulting the driver manufacturers' Web sites for
available updates. Failure to check the video drivers can result in a
blue screen after you install pcAnywhere or after you perform an
operation such as a file transfer. For more information, see the
pcAnywhere Web site at www.symantec.com/pcanywhere.
Installing the Multimedia/Outbound server
55
Advertisement
Table of Contents
