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Installation and Maintenance Services
Introduction
Shipping Instructions for Repair, Credit, or
Warranty Exchange
Return equipment or parts prepaid to the address provided when the
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RA number was issued. The RA number must be prominently marked on the
shipping label, the packing list, and any correspondence regarding the order.
•
Include company name, address, and name of person to contact in case
of a question.
•
Include specific reason for return. (This aids prompt processing.)
•
Include the same requisition number or purchase order number that
was furnished with request for return authorization.
•
Include type number and part number of unit.
•
State whether equipment is in or out of warranty.
•
Furnish shipping address for return of unit, if applicable, or other
pertinent details.
•
Mail purchase order, if applicable, to address shown under Return for
Repair Procedure, Attention: Service Center.
Engineering and Installation Service
Whether installation for specific equipment or a full turnkey network
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facility is needed, Installation Service can help. Alcatel-Lucent has experience
in central office, outside plant, and customer premises applications, and
specializes in flexible scheduling and high-quality service. Qualified staff are
in place nationwide, so an installation can be started and completed promptly.
Contract Maintenance Service
Field service from Alcatel-Lucent offices nationwide is available if a
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maintenance contract is selected. Alcatel-Lucent field service is well-suited for
private networks of any size. For a fixed annual fee, Alcatel-Lucent provides
prompt response to service calls and provides scheduled preventive
maintenance, including FCC-required measurements and record keeping.
3EM13853AF
Issue 01, September 2007
1-23
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