Table of Contents
Advertisement
3EM13853AF
Issue 01, September 2007
Repair and Return Services
Spare Parts and Replacement Modules
1-20
After-hours Nonemergency Telephone Support
After-hours telephone support to address new installations, system
5.13
expansions, system operations, system application, or other
non-service-affecting issues is available by contacting Alcatel-Lucent
Customer Service at 1-888-252-2832 (1-888-ALCATEC) or 1-613-784-6100.
On-site Technical Support
On-site technical support is available when an issue cannot be
5.14
resolved remotely. This determination is usually made by Alcatel-Lucent TAC
during the problem investigation process. These services may or may not be
billable to a customer. This depends on several factors such as what type of
Service Level Agreement a customer has with Alcatel-Lucent, the age of the
product, etc.
As part of a comprehensive technical support program, Alcatel-Lucent
5.15
provides factory repair services for equipment. This service is available both
during and after the warranty period through Alcatel-Lucent's Return and
Repair department.
For spare parts, spare modules, module exchange, and in-warranty
5.16
replacement on a routine or emergency basis, call customer service telephone
support.
Provide the following information:
5.17
•
Company name
•
Caller name
•
A telephone number where caller can be reached
•
A brief description of the problem, including product line, part
number, and quantity of parts needed
For emergency assistance after normal business hours, call customer
5.18
service telephone support, ask the operator for Emergency Parts Assistance,
and provide the operator with the required information. The operator will
contact an appropriate individual to respond.
Introduction
Advertisement
Table of Contents
