Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for Alcatel-Lucent 8028
Summary of Contents for Alcatel-Lucent 8028
-
Page 1: User Manual
User manual 8028/8029/8038/8039/8068 e-diatonis CE/S/M/L R100... - Page 3 Recommendations on the management of password (or personal code) of your phone When connected to an external public network your e-diatonis IPBX can be subject to malicious attacks. A simple way of protecting against attack is to change your passwords regularly as you do for your PCs.
- Page 4 8068 8039 8038 8029 8028 The label and icons displayed on the phone depends on the type of the set. Some features are depended on the type of the set. 8068 BT 8068 8039 8038 8029...
- Page 5 1 GETTING TO KNOW YOUR TELEPHONE 1.1 8068 B ® / 8068 LUETOOTH 1.2 8038/8039 1.3 8028/8029 1.4 C ONNECTIVITIES 1.5 W ELCOMESCREENS 1.6 N AVIGATION 1.7 S TATUSICONS ALL ICONS 1.8 P ERMANENT FEATURES KEYS 1.9 A LPHABETIC KEYBOARD 1.10 A...
- Page 6 4 “MEET ME “ CONFERENCE 4.1 I “M “ NITIATE A EET ME CONFERENCE 4.2 J “M “ OIN A EET ME CONFERENCE 5 SHARING 5.1 R ECEIVINGSUPERVISED CALL RINGING 5.2 A NSWERING THE GENERALBELL 5.3 M ANAGER SSISTANT FILTERING 5.4 C ALL PICK 5.5 O...
- Page 7 NITIALIZINGYOURVOICEMAILBOX 8.2 C USTOMIZINGYOURVOICEGREETING 8.3 M ODIFYINGYOURPERSONAL CODE 8.4 A DJUSTING THE AUDIO FUNCTIONS 8.5 A (8028/8029/8038/8039) DJUSTING THE CONTRAST OF THE DISPLAY 8.6 S ELECTING THE WELCOME PAGE 8.7 S ELECTINGLANGUAGE 8.8 P ROGRAMMING DIRECT CALL KEYS ERSO PAGE 8.9 D...
-
Page 8: Getting To Know Your Telephone
1 Getting to know your telephone 1.1 8068 Bluetooth® / 8068 A Bluetooth® handset for Flashing blue: incoming call Arrival of a new call optimized Flashing orange: alarm communication. A wired handset is also available and Colorscreen can replace the ... -
Page 9: C Onnectivities
An adjustable and stable foot 1.4 Connectivities Description of the connectors 8029 / 8039 8068 / 8038 / 8028 1 RJ 11 connector for external ringer and Add-on module connector (SATA type). audio active envelop indicator 1 RJ 11 connector for external ringer Add-on module connector (SATA type). -
Page 10: W Elcomescreens
Perso o Info 8068 8038/8039 8028/8029 Menu page: Contains all features and applications accessible by pressing the label of the desired feature or application From this page, it is possible to adjust the ringer volume, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls. -
Page 11: N Avigation
1.6 Navigation OK key: Used to validate your choices and options while programming or configuring Left-right navigator: Used to move from one page to another and display information about current calls (call in progress, calls on hold, incoming call). Up-down navigator: Used to scroll through the content of a page Back/Exit key Use this key to go back to the previous step... -
Page 12: P Ermanent Features Keys
1.8 Permanent features keys They are located just above the loudspeaker Mute and intercom key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree mode. -
Page 13: A Lphabetic Keyboard
1.9 Alphabetic keyboard Your set is provided with an alphabetic keyboard depending on you country and language: Country variants: o AZERTY o QWERTZ o QWERTY (international) o QWERTY (nordic) Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature by entering the name of your caller on the keyboard. Below is a list of the function keys that allow you to access all the symbols Cursor moving keys (left, right, up and down). -
Page 14: Add-On Module
1.10 Add-on module Installation Add-on 10 keys modules (Module extension 10 touches-8000) 1. Remove the protection of the dedicated compartment behind the set 2. Insert the add-on correctly in the compartment 3. Plug the provided cord into the dedicated socket behind your set 4. -
Page 15: C All Management Screen
1.11 Call management screen Incoming call icon Call in progress ,Call on hold , … Incoming call and conversation presentation screen 8068 8038 Soft keys: actions available depending on the call status Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). -
Page 16: B Luetooth ® W Ireless Handset
1.12 Bluetooth® Wireless handset Off-hook/On-hook: press this key to take or terminate a call Volume/Mute: Short successive presses to change the handset volume level (3 levels) Long press to activate or deactivate mute mode Location of the battery If the Bluetooth®... -
Page 17: Usingyourtelephone
2 Usingyourtelephone 2.1 Making a call Use one of the following: Dial directly the number for your call Lift the receiver Enter the destination number Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® handset) Dial the destination number ... -
Page 18: U Sing The Telephone In "H Ands Free " Mode
2.3 Using the telephone in “Hands free“ mode Terminal idle: Press and release You are in hands free mode Terminateyour call Call in progress: During a conversation Press and release You are in hands free mode During a conversation, you can lift the receiver without terminating the call. -
Page 19: M Ake Calls Via Your Programmed Call Keys
2.6 Make calls via your programmed call keys Access the “Perso“ page Find the caller you want to call from the programmed call keys Call the chosen caller 2.7 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him Activating call screening ... -
Page 20: R Equesting Automatic Callback If Internal Number Is Busy
2.9 Requesting automatic callback if internal number is busy Internalnumberbusy Call back Callback request acknowledged Automatic callback is not available if the set of your caller is free or if you are put on hold when the set is busy 2.10 Cancelling an automatic callback ... -
Page 21: During A Conversation
3 During a conversation 3.1 Making a second call during a conversation During a conversation Use one of the following: Name of second caller. New call Number of second caller (long press) or / Menu page: /Redial list/Select the No. -
Page 22: S Witching Between Calls (B Roker Call )
On hook the handset Hang up key (If in handsfree mode) Recover the call on hold: Use one of the following: Key associated with the “incoming call“ icon Hands free to take the call Lift the receiver ... -
Page 23: T Hree - Way Conference With Internal And / Or External Callers ( Conference )
3.6 Three-way conference with internal and/or external callers (conference) During a conversation, a second call is on hold ¤Conference You are in conference mode Cancel conference and return to first caller (If conference is active) ×Conference Hang up on all caller (If conference is active) Use one of the following: ... -
Page 24: S Tore A Number
Protection against intrusion: Pressprogrammed key Enter caller’snumber Protection is cancelled when you hang up. 3.10 Store a number During a call, to save the number onto a call key: During a conversation Savetorep Press a call key on the Perso page ... -
Page 25: Meet Me " Conference
4 “Meet me “ conference The “Meet me “ function is used to set up a conference with a maximum of 6 persons: the “master “ of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. -
Page 26: J Oin A "M Eet Me " Conference
4.2 Join a “Meet me “ conference Once set-up by the conference master, the participants can join the “Meet me “ conference (5 participants maximum). Lift the receiver Enter the joining code for the “Meet me “ conference ... -
Page 27: Sharing
5 Sharing 5.1 Receivingsupervised call ringing To receive the special ringing for calls to another number: Supervised call ringing programmed key Same key to cancel 5.2 Answering the generalbell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: ... -
Page 28: H Unting Groups
Operator help programmed key 5.6 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. Lift the receiver No. of group to be called Temporary exit from your hunting group: /Return into your group: ... -
Page 29: S Ending A Written Message To An Internal Caller
5.10 Sending a written message to an internal caller Message SendTxtMsg Use one of the following: o Enter the number of the terminal to receive the message o Enter the first letters of the name Select the type of message to send (fixed Msg, New Msg,...) Sending predefined message ... -
Page 30: S End A Voice Message Copy
5.11 Send a voice message copy Voice Enter your password Display number of new and old messages Consult Select message to copy Sendcopy Enter the destination number Sendmessage When sending a copy of the message, you can also record a comment to join to the copy ... -
Page 31: Keep In Touch
6 Keep in touch 6.1 Selecting calls to beforwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all. Ext/Int Select the type of Out/Int call type of call forwarded is displayed ... -
Page 32: P Ersonal Assistant : Reaching You With One Number Only
Activate or deactivate the assistant 6.6 Personal assistant: reaching you with one number only Reach the “Menu“ page Settings Assistant Menu You can then choose where to route the calls: InternalNr Dial number of a colleague or your assistant ... -
Page 33: D Iverting All Group Calls
6.9 Diverting all group calls You can forward all your group calls to another internal number: Group calls forwarding programmed key Enter the destination number Forward is acknowledged 6.10 Cancelling all forwards Cancelfwd. To cancel all forwards, you can programme another type of forward too 6.11 Cancelling a specificforward ... -
Page 34: C Onsulting Written Messages
Enter the number of the ringing telephoneLanguage Notice that you can select the message to send by its number by selecting the option: Gotomessage The 27 standard messages are shown below: Call me back Meeting on ___ (*) Call me back tomorrow Meeting on ___ at _:_ (*) Call me back at _:_ (*) Out for a while... -
Page 35: M Essage Notification
6.16 Message notification A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone Reach the “Menu“ page Settings Notification ... -
Page 36: Managingyour Charges
7 Managingyour charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Reach the “Menu“ page Settings My services Consultation Additional services Business account code Number of business account ... - Page 37 8 Programmingyourtelephone 8.1 Initializingyourvoicemailbox Light flashes Enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits. A weak personal code with 6 identical digits (000000, 111111, etc.) or a simple sequence of 6 digits (012345, 123456, etc.) will be rejected by the system.
-
Page 38: Adjusting The Audio Functions
8.4 Adjusting the audio functions Reach the “Menu“ page Settings Phone Ringing Choose the tune Melody Select the melody of your choice (16 tunes) Adjusting the ringer volume Volume Select the volume you want: (10 levels) ... - Page 39 8.5 Adjusting the contrast of the display (8028/8029/8038/8039) Reach the “Menu“ page Settings Phone Contrast Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys 8.6 Selecting the welcome page...
- Page 40 Select the key to delete Clear 8.12 Programming direct call keys (8028/8029) The phones have four programmable keys with Leds and paper labels. Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator.
-
Page 41: Identify The Terminal You Are On
The “Appointment programmed“ icon is displayed on the welcome page. At the programmed time, your telephone rings: If your calls are forwarded to another terminal, the forward is not applied to the reminder call. To cancel your reminder request: ... - Page 42 8.18 Activating/Deactivating “Forced headset“ mode Reach the “Menu“ page Settings Phone ForcedHead ON/OFF activating/deactivating forced headset 8.19 Installing a Bluetooth® handset (matching) Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. ...
- Page 43 Off-hook/On-hook and Volume/Mute keys Off-hook/On-hook: press this key to take or terminate a call. Volume/Mute: o Short successive presses to change the handset volume level (3 levels) o Long press to ensure your caller no longer hears you If the Bluetooth®...
- Page 44 8.24 Contacting your administrator If necessary you may need to contact your administrator. Before contacting your administrator make sure you have information such as your phone's part number and software version to hand. The part number The phone's part number is located under the foot of the phone. Software version The software version can be viewed on the phone by following this path: ...
-
Page 45: Agent Set
9 ACD: Agent set / Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set Select the ACD application ... -
Page 46: The Four Operating Statuses Of The Agent Set
9.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: Onduty In service, the agent is ready to receive calls. ... -
Page 47: Supervisor Station
9.9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an 8/9 sets. A supervisor can also perform the agent function from the same set 9.10 Supervising group mailboxes –... -
Page 48: Guarantee And Clauses
10 Guarantee and clauses 10.1 Safety Instructions Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least ... - Page 49 10.2 "EC" declaration of compliance We, FRANCE TELECOM 78 rue Olivier de Serres 75505 PARIS Cedex 15 declare that the productmentioned in this note, conformto the following European Directives and Directives and European Standards: Radio and Telecommunication Terminal Equipment Directive 99/5/EEC.
- Page 50 To contact your after sales department, please dial 4couv monday to saturday from 8 a.m to 8 p.m (except bank holidays) France Télécom 78, rue Olivier de Serres - 75505 Paris Cedex 15 S.A. au capital de 10 595 541 532 € - 380 129 866 - RCS Paris Notre site internet : http://www.orange-business.com...