Alcatel-Lucent 8028s Premium DeskPhone User Manual
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Alcatel-Lucent 8028s Premium DeskPhone User Manual

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8028s Premium DeskPhone
8018
DeskPhone
8008G DeskPhone
8008
DeskPhone
SIP Business
User Manual
8AL90341ENACed01

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Summary of Contents for Alcatel-Lucent 8028s Premium DeskPhone

  • Page 1 8028s Premium DeskPhone 8018 DeskPhone 8008G DeskPhone 8008 DeskPhone SIP Business User Manual 8AL90341ENACed01...
  • Page 2 SIP Business Introduction Thank you for choosing an Alcatel-Lucent phone. This document describes the services offered by the SIP Business range desk phones connected to an OmniPCX Enterprise system in SIP Business mode. The SIP Business range is composed of the following desk phones: •...
  • Page 3 The labels and icons presented in this document are not contractually binding and may be modified without prior warning. History of the document • 8AL90341xxAC R510 • 8008G DeskPhone • 8AL90341xxAB 8008 DeskPhone • List of accessories • Accessories • Ordering information • 8AL90341xxAA 8028s Premium DeskPhone, 8018 DeskPhone 8AL90341ENACed01 3 /60...

  • Page 4: Table Of Contents

    Configuring the welcome page Selecting language Adjusting the contrast of the display Programming direct call keys (8028s Premium DeskPhone, 8018 DeskPhone, add-on module) Install a jack accessory (headset, hands-free, loudspeaker) (8028s) Install a USB accessory (Headset, Handsfree, Loudspeaker) Install a RJ9 headset (8008G, 8008)
  • Page 5 List of accessories USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) External ringing interface module (MWS 3GV28050AA) Wall mounting kit Connect a 3 pole jack headset Alcatel-Lucent Enterprise Application Partner Program Safety Instructions Regulatory Statements 8AL90341ENACed01 5 /60...

  • Page 6: 8028S Premium Deskphone

    This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
  • Page 7 SIP Business Back/Exit key: Use this key to go back to the previous step. Use this key to delete one number or character at a time. Call management screen Incoming call icon, Call Incoming call and in progress, Call on hold, conversation …...

  • Page 8: 8018 Deskphone

    SIP Business Changing or updating the paper label Removing the paper label • Lift the protective cover at the notch (1). • Remove the paper label in the same way (2). • Update or replace the paper label. Inserting the phone label •...
  • Page 9 SIP Business Main screen Date and time The homepage shows the Display the page by selecting history of all your the corresponding tab conversations Right navigator: Open the menu to access features for configuring the phone or managing calls. OK key: Use this key to validate your choices and options while programming or configuring (short press).
  • Page 10 SIP Business Changing or updating the paper label Removing the paper label • Lift the protective cover at the notch and slide it up to take it out of its housing. • Remove the paper label in the same way. •...

  • Page 11: 8008 / 8008G Deskphone

    SIP Business 8008 / 8008G DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display with six dedicated function keys and an intuitive navigation key, the 8008 DeskPhone provides high audio fidelity for telephone calls either in hands-free mode or using the comfortable handset.
  • Page 12 SIP Business Up-down navigator: When information extends over more than one page, use the down navigation key to display the next page. Use the up navigation key to display the previous page. Back/Exit key: Use this key to go back to the previous step. Use this key to delete one number or character at a time.

  • Page 13: Permanent Features Keys

    SIP Business Permanent features keys They are located just above the loudspeaker. 8008 8028s 8018 Description 8008G • Mute and interphony key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to interphony mode. When you receive a call, the phone hooks off automatically and you go straight into hands-free mode.

  • Page 14: Homepage Screen

    SIP Business Homepage screen The homepage is the default page displayed on your phone. By default, the homepage shows the history of all your conversations, but you can choose to display an another page in the settings of the phone. To change the default homepage, consult the chapter: configuring the welcome page.

  • Page 15: Call Icons

    Conference icon. End of call icon. Your contact ended the conversation. Keyboard Magnetic alphabetic keyboard (8028s Premium DeskPhone) Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set.
  • Page 16 SIP Business Alpha-numeric keyboard Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key (usually the first preprogrammed key). • 123<>abc Switch the keyboard to the alphabetic mode by selecting the associated preprogrammed key.

  • Page 17: Description Of The Connectors

    SIP Business Description of the connectors Various connections to allow phone extensions. The type of connectors you have depends on your phone. 8028s 8018 L A N L A N 8008 / 8008G Jack connector - CTIA standards A Microphone B Ground C Audio (right) D Audio (left)

  • Page 18: Install A Comfort Wired Handset

    SIP Business Install a comfort wired handset • Remove the rubber. • Plug-in the wired handset to the appropriate connector (refer to phone description). • Make sure you position the cable correctly in the compartment intended for that purpose. Multiple SIP accounts Your phone supports multiple SIP accounts: •...

  • Page 19: Local Directory

    SIP Business Contacts management Local directory Your phone lets you manage contacts in your local directory. • Select the local directory icon from the phone menu (see the navigation section of your phone model). • Press ok key to open menu. Create a new contact.

  • Page 20: Contact Card

    SIP Business Delete all contacts in the local directory • Select the local directory icon from the phone menu (see the navigation section of your phone model). • Press ok key to open menu. • Delete all • Modify a contact •...
  • Page 21 SIP Business Add the contact to your local directory • Select the history icon from the phone menu (see the navigation section of your phone model). • Open the contact card of the contact you want to add to your local directory. •...

  • Page 22: Make Call Using Speed Dial

    SIP Business Speed dial management Speed dial lets you manage favorite contacts. Speed dial keys are defined by your administrator. Speed dial keys are programmed from the Web Management or via the configuration file. This feature depends on the system configuration. If necessary, contact your administrator. Make call using speed dial •...

  • Page 23: Information About The Phone

    • Use one of the following: Select the information icon from the phone menu (see the navigation section of your phone model). o 8028s Premium DeskPhone: 8018/8008G/8008 DeskPhone: 123<>abc (long press). • Scroll through the page when information needs more than one page to be displayed.

  • Page 24: Calling By Number

    SIP Business Call your contact back by selecting the call log key (right side) This icon means the call was answered or acknowledged. This icon means the call was not answered (missed call). You can acknowledge a missed call by opening the associated contact card or by calling your contact back.

  • Page 25: Calling By Name

    SIP Business Calling by name You can call a contact by his/her name using the search feature in the company directory. This feature depends on the system configuration. If necessary, contact your administrator. You can unhook the handset or the headset to make a call with the handset or the headset otherwise you make a call in hands-free mode.

  • Page 26: Calling Using Speed Dial Key

    SIP Business Calling using speed dial key You can unhook the handset or the headset to make a call with the handset or the headset otherwise you make a call in hands-free mode. • Select the speed dial icon from the phone menu (see the navigation section of your phone model).

  • Page 27: Switching Between Audio Modes

    SIP Business Switching between audio modes During the conversation, you can switch between different audio modes (handset, hands-free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is displayed: . This feature depends on connected devices. The key is lit when the loudspeaker or hands-free mode is selected.

  • Page 28: Sending Dtmf Signals

    SIP Business Sending DTMF signals Sending DTMF is subject to configuration. Contact your administrator to check that the feature is enabled. During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. •...

  • Page 29: Answering A Second Call During A Conversation

    SIP Business For the phones 8018/8008G/8008 Cloud Edition DeskPhone, the redial key is associated with the Off- hook key when the phone is in idle state: During conversation, you can navigate in the title bar to consult the call log, local directory, contact card or to make a new call for example.

  • Page 30: Placing A Call On Hold (Hold)

    SIP Business Placing a call on hold (hold) During a conversation, you wish to place the call on hold and recover it later, on the same telephone. • During a conversation. • Press the key associated with: Put on hold your call is placed on hold ( Recover the call on hold.

  • Page 31: Three-Way Conference With Internal And/Or External Contacts (Conference)

    SIP Business Three-way conference with internal and/or external contacts (conference) During a conversation, a second call is on hold. • Conference You are in conference mode. End the conference with all participants You are in conference mode. • Use one of the following: Press the on-hook key.

  • Page 32: Forwarding To A Number Or Voicemail

    SIP Business Forwarding to a number or voicemail When you are absent or already in communication (all lines are busy), all your calls are forwarded to the defined number. • Use one of the following: Select the forwarding icon from the phone menu (see the navigation section of your phone model).

  • Page 33: Cancelling All Forwards

    SIP Business Cancelling all forwards • Use one of the following: Select the forwarding icon from the phone menu (see the navigation section of your phone model). Select the forward icon from the information tab. • Deactivate • You can also programme another type of forward to cancel the current forward. Listen to your voicemail This feature depends on the system configuration.

  • Page 34: Configure Your Phone For Remote Working

    • “IPsec VPN Deployment Guide for Remote Workers for DeskPhones and Premium DeskPhones s Serie “ 8AL90345ENAA (https://businessportal2.alcatel-lucent.com/8AL90345ENAA) In this section, we describe the complete configuration of your phone for remote working. Your installer has to give you all information to configure your deskphone.
  • Page 35 SIP Business First connection as remote working When you connect your deskphone for the first time remotely, you are prompted to set a PIN code. The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your deskphone (depending on the VPN configuration).
  • Page 36 SIP Business If an error occurs when your phone is running in remote mode, a popup is displayed with an error message. Please note this message to send to your administrator. Change the configuration You have to change a parameter of the VPN configuration. •...
  • Page 37 SIP Business • If the option is not enabled: o Access to the VPN configuration (see above). VPN VPN Config o Enter your PIN code. o Validate. Enable VPN: disable the teleworker. The deskphone restarts. o Enter the PIN code if you have selected the option (Request Pin on Boot).

  • Page 38: Adjusting The Audio Functions

    SIP Business Programming your telephone Adjusting the audio functions These features can be configured via the Web Management. Select the melody • Select the settings icon from the phone menu (see the navigation section of your phone model). • Phone Ringing •...

  • Page 39: Adjust Ringer Volume While A Call Arrives

    SIP Business Ring without beep A normal ring signals an incoming call. • Validate your choice. • To end the settings. Adjust ringer volume while a call arrives • Your telephone rings. • Adjusting the ringer volume. • Validate your choice. •...

  • Page 40: Programming Direct Call Keys (8028S Premium Deskphone, 8018 Deskphone, Add-On Module)

    SIP Business Programming direct call keys (8028s Premium DeskPhone, 8018 DeskPhone, add-on module) Your phone has 4 programmable keys with led and paper label. These keys are used to program a direct call. You can use the paper to describe the key. These keys are configured by the administrator from the Web Management or via the configuration file.

  • Page 41: Install A Rj9 Headset (8008G, 8008)

    SIP Business Install a RJ9 headset (8008G, 8008) You can connect a corded headset to your phone using the RJ9 connector behind the phone. Your headset must be compatible with the connector or an adapter must be used. Some USB or jack headsets can be used with a RJ9 adapter.

  • Page 42: Technical Code / Date Code

    SIP Business Contacting your administrator (technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. Technical code / Date code The codes are located under the backshell of the phone.

  • Page 43: Access To Administrator Configuration

    SIP Business Access to administrator configuration Administrator settings menu • Select the settings icon from the phone menu (see the navigation section of your phone model). • Admin • Enter the administrator password. • This section allows the administrator to set IP parmeters, certificates, LDAP servers, DM URL (for configuration files), and SIP Accounts.

  • Page 44: List Of Accessories

    USB external ringing interface module 3GV28184AA (USB Interface module 2 relays) USB Dongle • Dongle USB OmniAccess Stellar BLE (box of 10) OAL_PT_USB_10. Other accessories (headsets) Please consult the following sites of providers for compatible headsets: • https://www.plantronics.com/us/en/solutions/alcatel-lucent • https://en-de.sennheiser.com/alcatel-lucent-headsets-unified-communications • https://www.emea.jabra.com/business/for-your-platform/alcatel-lucent 8AL90341ENACed01 44 /60...

  • Page 45: Usb External Ringing Interface Module (Usb Interface Module 2 Relays 3Gv28184Aa)

    SIP Business USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 8028s 8018 8008/8008G The accessory is supported by the following sets The USB external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence or the communication state of the phone connected on the telephone line.
  • Page 46 SIP Business Connect the device • Plug the provided cord USB type B on the USB connector of the module. • Plug the provided cord USB type A on the USB connector of the deskphone. See description of the connectors of your phone. 8AL90341ENACed01 46 /60...

  • Page 47: External Ringing Interface Module (Mws 3Gv28050Aa)

    SIP Business External ringing interface module (MWS 3GV28050AA) 8028s 8018 8008/8008G The accessory is supported by the following sets You have to use a RJ11 to SATA adapter to connect your deskphone to this device. The RJ11 to SATA adaptator is sold separately (3MG07058AA). The external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence of the phone set connected on the telephone line.
  • Page 48 SIP Business Connect the device Phone set connected over IP and to an external power suply Connected to the DC power jack of the deskphone by using DC Japan cable. Connected to the power supply of the device. Connected to the SATA connector of the deskphone, by using the RJ11 cable with an adpatator RJ11 to SATA.

  • Page 49: Wall Mounting Kit

    SIP Business Wall mounting kit 8028s Premium DeskPhone 1. Rotate the metal foot to flat. 2. Remove the rubber cover on phone back shell each side. 1. Drill two holes on the wall 1. Put the support on the back side of the (separation=90mm, diameter=6mm).
  • Page 50 SIP Business 8018 DeskPhone 1. Drill two holes on the wall 5. Put the support on the back side of the phone. (separation=90mm, diameter=6mm). 6. Slide it from top side and make sure the 2 2. Insert the fastener into the holes on snaps are engaged on the shell.
  • Page 51 SIP Business 8008/8008G DeskPhone Installation of the wall mount kit Fix the wall mount kit on the wall by using the 4 provided screws and nylon anchors. You can use the support as a reference to mark position. Remove it before drilling holes.

  • Page 52: Connect A 3 Pole Jack Headset

    SIP Business Connect a 3 pole jack headset Your phone is equipped with a 3.5 mm, 4 pole jack. If your headset is not compatible (3 pole jack), you have to use adapters. Use the following kit which contains a 3 pole to 4 pole jack adapter and a RJ11 to SATA adapter: •...

  • Page 53: Alcatel-Lucent Enterprise Application Partner Program

    SIP Business Alcatel-Lucent Enterprise Application Partner Program The mission of the Alcatel-Lucent Enterprise Application Partner Program is to support a broad ecosystem of developers and partners throughout the deskphone Lifecycle. In this context, certification tests are made between applications or devices of partners and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with applications or devices of the partner.
  • Page 54 SIP Business Technical specifications 8028s 8018 8008/8008G 150 mm (5,91 in) (9,9 in) Width 252 mm 164 mm (6.46 in) Depth on a table 200 mm (7,87 in) 200 mm (7.87 in) 34,8 mm (1,37 in) Depth with wall mounting kit, 100 mm (3.94 in) and handset Height...
  • Page 55 SIP Business External ringing USB external ringing interface module (MWS interface module 3GV28050AA) (3GV28184AA) Maximum distance between the 3 m (10 feet) 1,5 m (5 ffet) phone set and the device 100 mm (3,9 in) Width 124 mm (1,2 in) Depth on a table 130 mm (5 in) 62 mm (2,4 in)
  • Page 56 3MG27212AA 8018/8019S paper label + cover kit (x10) 3MG27222AA 8018/8019s Paper label (x64) 3MG27215AB 8018 Plastic foot (x10) 3MG27216AA 8028s Premium Deskphone 3MG27202xx 8028/8029 paper labels (x50) 3MG27114AA 80XX JACK 4-3 POLE CABLE (x10) 3MG08018AA 80x8S SATA-RJ11 CABLE (x10) 3MG08019AA...

  • Page 57: Safety Instructions

    SIP Business Guarantee and clauses Current Safety and Regulatory Statements relate to the following products (do not apply to accessories): 8028s Preemium DeskPhone, 8018 DeskPhone, 8008G DeskPhone, 8008 DeskPhone. Safety Instructions • Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 58: Regulatory Statements

    Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright.
  • Page 59 Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90341ENACed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2019...
  • Page 60 Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90341ENACed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2019...

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