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3EM13853AF
Issue 01, September 2007
1-18
At Alcatel-Lucent's Online Support Documentation and Software web
5.4
site, follow the on-screen instructions to register for access and obtain a login
ID. In addition to accessing product documentation, the Alcatel-Lucent Online
Support Documentation and Software web site allows the user to view the
following:
•
Application notes
•
Configuration notes
•
Data collections
•
Frequently Asked Questions (FAQs)
•
General information books
•
General Release Documents (GRDs)
•
Installation documents
•
Methods of Procedure (MOPs)
•
Product Change Notifications (PCNs)
•
Product Information Bulletins (PIBs)
•
Product manual updates
•
Software patch and software load documents
•
Software Update Documents (SUDs)
•
Technical bulletins
•
Training documents
•
Urgent Product Warnings (UPWs)
Training
Equipment training is available to all customers. Crafts and
5.5
maintenance personnel who are trained by Alcatel-Lucent's Training
department can expect more effective assistance if they need to call the
Technical Assistance Center. Regularly scheduled courses are available at the
training facilities in Plano, Texas. If a customer cannot attend a standard
course, the Training department can arrange a course for a specific
requirement and conduct it at the customer's facility. For further information,
call customer service telephone support and ask for a training coordinator or
write to one of the following addresses:
Introduction
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