Alcatel-Lucent H2 DeskPhone User Manual
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Alcatel-Lucent H2 DeskPhone User Manual

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H2 DeskPhone
H2P DeskPhone
User manual
8AL90394ENAAed01
02/2020

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Summary of Contents for Alcatel-Lucent H2 DeskPhone

  • Page 1 H2 DeskPhone H2P DeskPhone User manual 8AL90394ENAAed01 02/2020...

  • Page 2: Table Of Contents

    H2 DeskPhone H2P DeskPhone Directory Directory ............................2 Figures ............................ 6 Tables ............................ 10 Safety Instructions ......................11 Overview ..........................12 Overview ........................12 Contents of the package ....................13 Desktop Installation ......................14 PoE and the use of external power adapters .............. 14 Desktop and wall-mounted installation ................
  • Page 3 H2 DeskPhone H2P DeskPhone 8.11 Call transfer ........................37 8.11.1 Blind transfer .......................... 37 8.11.2 Semi-attended transfer ......................37 8.11.3 Attended transfer ........................37 8.12 Call waiting ........................38 8.13 Conference ........................39 8.13.1 Local conference ........................39 8.13.2 Network conference ....................... 40 8.14 Call park ........................
  • Page 4 H2 DeskPhone H2P DeskPhone 10.2 Phonebook ........................61 10.2.1 Local contacts ........................61 10.2.2 Blacklist ..........................63 10.2.3 Cloud phonebook ........................64 10.3 Call Log ........................65 10.4 Function key ......................... 65 10.5 Headset ........................66 10.5.1 Wired headset ........................66 10.6 Advanced ........................
  • Page 5 H2 DeskPhone H2P DeskPhone 12.15 Phonebook >> Cloud phonebook ................98 12.16 Phonebook >> Call List ....................100 12.17 Phonebook >> Web Dial .................... 100 12.18 Phonebook >> Advanced ................... 100 12.19 Call Log ........................101 12.20 Function Key >> Function Key ................... 101 12.21 Function Key >>...

  • Page 6: Figures

    H2 DeskPhone H2P DeskPhone 1 Figures Figure 1 - Desktop installation ......................15 Figure 2 - Wall-mounted installation ....................15 Figure 3 - Connecting to the device....................16 Figure 4 – Keypad instructions ......................21 Figure 5 - Screen layout/default home screen ................... 23 Figure 6 - Scroll icon ...........................
  • Page 7 H2 DeskPhone H2P DeskPhone Figure 39 - Local conference setting ....................39 Figure 40 - Local conference (1) ......................39 Figure 41 - Local conference (2) ......................39 Figure 42 - Network conference ......................40 Figure 43 – Setting Call Park in telephone ..................41 Figure 44 - Setting Call Park in web ....................
  • Page 8 H2 DeskPhone H2P DeskPhone Figure 78 - Setting screen parameters on the telephone ..............59 Figure 79 – Screen settings on the web ..................... 59 Figure 80 - Telephone screen saver ....................60 Figure 81 – Setting the telephone ring ....................60 Figure 82 –...
  • Page 9 H2 DeskPhone H2P DeskPhone Figure 117 - Dialing rules table (3) ..................... 89 Figure 118 - Dialing rules table (4) ..................... 89 Figure 119 - Tone settings on the web....................97 Figure 120 - Managing cloud phonebooks ..................98 Figure 121 - LDAP setting ........................99 Figure 122 - Cloud phonebook browsing ..................

  • Page 10: Tables

    H2 DeskPhone H2P DeskPhone 2 Tables Table 1 - Hardware Interface Description ................... 16 Table 2 - Keypad Icons ........................17 Table 3 - Status Prompt and Notification Icons .................. 17 Table 4 - Look-up Table of Characters ....................18 Table 5 - LED Status ...........................

  • Page 11: Safety Instructions

    H2 DeskPhone H2P DeskPhone 3 Safety Instructions Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. ⚫ Please use the external power supply that is included in the package. Another power source may cause damage to the telephone and affect its behavior or induce noise.

  • Page 12: Overview

    H2 DeskPhone H2P DeskPhone 4 Overview 4.1 Overview The H2/H2P is a type of telephone designed for small and medium-sized enterprises and families. H2/H2P telephones greatly improve enterprise production efficiency with advanced design, high cost performance, and paperless office operation. It is not only a desktop telephone, but also an elegant item that can be put in a sitting room or office.

  • Page 13: Contents Of The Package

    H2 DeskPhone H2P DeskPhone 4.2 Contents of the package Telephone Handset Receiver cable Stand Network cable Quick Installation Guide, Safety Sheet Power adapter (buy separately) Wall stand (buy separately) 8AL90394ENAAed01 13 /111...

  • Page 14: Desktop Installation

    H2 DeskPhone H2P DeskPhone 5 Desktop Installation 5.1 PoE and the use of external power adapters H2P telephones support two power supply modes, from an external power adapter or a Power-over-Ethernet (PoE) compliant switch. The H2 telephone does not support PoE function.

  • Page 15: Desktop And Wall-Mounted Installation

    H2 DeskPhone H2P DeskPhone 5.2 Desktop and wall-mounted installation The device supports two installation modes, desktop and wall-mounted. If the telephone is on the desktop, please follow the instructions in the picture below to install the telephone. Figure 1 - Desktop installation If the telephone is mounted on the wall, please follow the instructions below to install it.
  • Page 16 H2 DeskPhone H2P DeskPhone Connect the power adapter, network, PC, telephone and earphone to the appropriate port as shown in the picture below. Figure 3 - Connecting to the device Table 1 - Hardware Interface Description Interface Description Index Power Interface Connecting the power adapter ①...

  • Page 17: Appendix Table

    H2 DeskPhone H2P DeskPhone 6 Appendix Table 6.1 Appendix I - Icon Table 2 - Keypad Icons Icon Description Volume down Volume up Redial Call hold/resume Call transfer Mute microphone (during call) Handsfree Table 3 - Status Prompt and Notification Icons...

  • Page 18: Appendix Ii - Keyboard Character Query Table

    H2 DeskPhone H2P DeskPhone Handset (HS) mode Mute microphone The voice quality of calling The voice encryption of calling Speech High Definition Record 6.2 Appendix II - Keyboard Character Query Table Table 4 - Look-up Table of Characters Mode Icon...
  • Page 19 H2 DeskPhone H2P DeskPhone ＊ A B C D E F G H I J K L M N O Upper Case P Q R S Alphabets T U V WXYZ ＊ (space) - _ 1 a b c A B C 2...

  • Page 20: Appendix Iii - Led Definition

    H2 DeskPhone H2P DeskPhone 6.3 Appendix III - LED Definition Table 5 - LED Status Type LED Light Status Line inactive Blue on Line ready (registered) Blue blinking Ringing Line Key LED Red blinking Line is trying to register Red blinking...

  • Page 21: Introduction To The User

    H2 DeskPhone H2P DeskPhone 7 Introduction to the User 7.1 Keypad instructions Figure 4 – Keypad instructions The picture above shows the telephone’s keypad layout. Each button has its own specific function. Users can refer to the instructions for the keys in the illustration in this section to operate the telephone.
  • Page 22 H2 DeskPhone H2P DeskPhone Table 6 – Keypad instructions Number The keypad names Instructions These four buttons provide different functions corresponding to the ○ Soft-menu buttons soft-menu displayed on the screen. In standby or ringing status, press this button to increase the ring ○...

  • Page 23: Using Handset / Hands-Free Speaker / Headphone

    H2 DeskPhone H2P DeskPhone 7.2 Using handset / hands-free speaker / headphone ◼ Using the handset To talk over the handset, the user should lift the handset off the device and dial the number or dial the number first, then lift the handset, and the number will be dialed. The user can switch the audio channel to the handset by lifting the handset when the audio channel is turned on in the speaker or headphones.

  • Page 24: Telephone Status

    H2 DeskPhone H2P DeskPhone The icons are described in 6.1 Appendix I. On some screens, there are many items or long text to be displayed which cannot fit onto the screen. These are arranged in a list or multiple lines with a scroll bar. If the user sees a scroll bar, he can use the up/down navigator buttons to scroll through the list.

  • Page 25: Web Management

    H2 DeskPhone H2P DeskPhone ⚫ WEB interface: Refer to 7.5 Web management to log in to the telephone page, enter the >> 【Status】 【Information】 page, and check the telephone status, as shown in the figure: Figure 8 - WEB phone status 7.5 Web management...

  • Page 26: Network Configurations

    H2 DeskPhone H2P DeskPhone Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin/123456". For details of the web page operation, please refer to 11 Web configuration.

  • Page 27: Sip Configurations

    H2 DeskPhone H2P DeskPhone 7.7 SIP configurations A line must be configured properly to be able to provide telephone service. The line configuration is like a virtualized SIM card on a mobile telephone which stores the service provider and the account information used for registration and authentication.

  • Page 28: Basic Function

    H2 DeskPhone H2P DeskPhone 8 Basic Function 8.1 Making telephone calls ◼ Default line The device provides two line services. If both lines are configured, the user can make or receive telephone calls on either line. If one or two lines are configured, the default line name is displayed in the top left corner.

  • Page 29: Answering Calls

    H2 DeskPhone H2P DeskPhone ◼ Open audio channel then dial the number Another alternative is the traditional way in which the user first opens the audio channel by lifting the handset, or by pressing the hands-free button, or pressing the line key, and then dialing the number. When completing the number, the user can press the [Dial] button or the [OK] button to call out.

  • Page 30: Make / Receive Second Call

    H2 DeskPhone H2P DeskPhone Table 7 - Communication Mode Number Name Description Voice channel The icon shows the voice channel mode being used. ① Default line The line currently used by the telephone. ② Calls to end The name or number of the person on the other end of the call.

  • Page 31: End Of The Call

    H2 DeskPhone H2P DeskPhone ◼ Ending one call The user may hang up the current call by pressing the [More] and then the [End] button. The device will return to single call mode in hold status. The user can then press the [Resume] button to resume the call.

  • Page 32: Auto-Answering

    H2 DeskPhone H2P DeskPhone 8.5 Auto-answering The user may turn on auto-answering mode on the device, and any incoming call will be automatically answered. Auto-answering can be enabled on a line basis. The user can start the automatic answering function in the webpage interface.

  • Page 33: Mute

    H2 DeskPhone H2P DeskPhone ⚫ Set the Callback key through the web interface: Log in to the telephone page, enter the [Function Key] >> [Function Key] page, select the function key, set the type as Key Event, and set the subtype as Callback, as shown in the figure below: Figure 24 - Set the callback key on the web page 8.7 Mute...

  • Page 34: Ringing Mute

    H2 DeskPhone H2P DeskPhone Ringing Mute 8.7.2 ⚫ Mute: Press the Mute button when the telephone is in Standby mode: The top right corner of the telephone screen shows the Bell Mute icon . The red light for the Mute button is always on.
  • Page 35 H2 DeskPhone H2P DeskPhone Click the left/right navigation button to select the line on which the mode is to be adjusted and the status changed to "Do Not Disturb", and then press the [OK] button to save. The user will see the DND icon, and “DND” mode has been enabled on the telephone or SIP line.

  • Page 36: Call Forwarding

    H2 DeskPhone H2P DeskPhone 8.10 Call forwarding Call forwarding is also known as ‘Call Divert,’ which means to divert the incoming call to a specific number based on set conditions and configurations. The user can configure the call forwarding settings of each line.

  • Page 37: Call Transfer

    H2 DeskPhone H2P DeskPhone 8.11 Call transfer When the user is talking with a remote party and wishes to transfer the call to another remote party, there are three ways to transfer the call: blind transfer, attended transfer and semi-attended transfer.

  • Page 38: Call Waiting

    H2 DeskPhone H2P DeskPhone 8.12 Call waiting ⚫ Enable call waiting: New calls can be accepted during a call. ⚫ Disable call waiting: New calls will be automatically rejected and a busy tone will be prompted. ⚫ Enable call waiting tone: When you receive a new call on the line, the tone will beep.

  • Page 39: Conference

    H2 DeskPhone H2P DeskPhone 8.13 Conference Local conference 8.13.1 To conduct a local conference, the user needs to log in to the webpage and enter [Line] >> [SIP] >> [Basic settings]. The Meeting mode is set as local (the default is local mode), as shown in the figure:...

  • Page 40: Network Conference

    H2 DeskPhone H2P DeskPhone Network conference 8.13.2 Users need server support for network conference. Log in to the web page, enter [Line] >> [SIP] >> [Basic settings], set the conference mode as server mode (default is local mode), set the server conference room number (please consult your system administrator),...

  • Page 41: Call Park

    H2 DeskPhone H2P DeskPhone 8.14 Call park A call park requires server support. Consult your system administrator for support. When you are on the call, if it is not convenient to answer the telephone at that time, you can press the configured Park button to hold the call.

  • Page 42: Pick Up

    H2 DeskPhone H2P DeskPhone 8.15 Pick up Pick up requires server support. Consult your system administrator for support. You can use the Pick Up function to answer incoming calls from other users. The telephone can pick up incoming calls by configuring the DSSkey for BLF and setting the Pick Up code.

  • Page 43: Anonymous Call

    H2 DeskPhone H2P DeskPhone 8.16 Anonymous call Anonymous call 8.16.1 The telephone can set up anonymous calls to hide the calling number and the calling name. ⚫ The web page [Line] >> [SIP] >> [Advanced Settings] can also be used to open the Anonymous Call mode.

  • Page 44: Hotline

    H2 DeskPhone H2P DeskPhone Figure 50 - Page settings for blocking anonymous calls 8.17 Hotline The device supports hotline dialing. After setting up hotline dialing, pick up the handset, use hands-free, earphone, etc., and the telephone will automatically call according to the hotline delay time.

  • Page 45: Emergency Call

    H2 DeskPhone H2P DeskPhone 8.18 Emergency call The Emergency Call function is used to enter the corresponding emergency call number on the telephone after enabling the keypad lock. You can also call emergency services when your telephone is locked. Configure the emergency call number: Log in to the telephone page, enter [Phone Settings] >>...

  • Page 46: Advance Function

    H2 DeskPhone H2P DeskPhone 9 Advance Function 9.1 BLF (Busy Lamp Field) Configure the BLF functionality 9.1.1 ⚫ Page interface: Log in to the telephone page, enter the [Function key] >> [Function key] page, select a DSS key, set the function key type as Memory Key, choose the subtype from among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set the BLF/DTMF value as the number to be subscribed, and set the corresponding SIP line.

  • Page 47: Using The Blf Function

    H2 DeskPhone H2P DeskPhone subscribed number. When you press this BLF key while talking to BLF/ Pressing the BLF key while in standby another user, you make an attended transfer of AXFER to dial the subscriber number. the call to the subscribed number.

  • Page 48: Blf List

    H2 DeskPhone H2P DeskPhone 9.2 BLF List The BLF List key is for putting the number to be subscribed into a group on the server side, and the telephone uses the URL of this group to make a unified subscription. The specific information, number, name and status of each number can be resolved based on notifications sent from the server.

  • Page 49: Record

    H2 DeskPhone H2P DeskPhone 9.3 Record The device supports recording during a call. Recording from the server 9.3.1 When using the network server to record, it is necessary to open the recording on the telephone web page [Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in, and then the voice coding is selected.
  • Page 50 H2 DeskPhone H2P DeskPhone can be configured. → Figure 61 - Configuring the Agent account in Normal mode Figure 62 - Configuring the proxy account - Hotel Guest mode Table 9 - Agency mode Parameter Description Normal mode Number Set the proxy account number.

  • Page 51: Intercom

    H2 DeskPhone H2P DeskPhone 9.5 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom. Figure 64 – Configuring the intercom on the Web Figure 65 – Configuring the Intercom key on the web Table 10 - Intercom Configuration...

  • Page 52: Mcast

    H2 DeskPhone H2P DeskPhone 9.6 MCAST This feature allows the user to make some kind of broadcast call to people who are in a multicast group. The user can configure a multicast DSS Key on the telephone which allows the user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

  • Page 53: Sca（Shared Call Appearance

    H2 DeskPhone H2P DeskPhone Table 11 - MCAST Parameters on the Web Parameters Description Normal Call Priority Define the priority of the active call: 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls.
  • Page 54 H2 DeskPhone H2P DeskPhone Figure 69 – Setting the BroadSoft server Note: If the server you are using is not a BroadSoft server, you do not need to select a server type. ⚫ If you need to enable the SCA function on an IP telephone, log in to the web page of the telephone set, choose [Line] >>...
  • Page 55 H2 DeskPhone H2P DeskPhone Figure 71 – Setting the Private Hold function key ⚫ Each telephone registered with the BroadSoft server should be configured as above; then the SCA function can be used. LED status To facilitate viewing the call status of a group, configure the DSS Key as SCA. The following table describes the LEDs of lines in different statuses.

  • Page 56: Message

    H2 DeskPhone H2P DeskPhone manager does not want others to retrieve this call, the manager can press the Private Hold key. Scenario 4: The manager is on a call with a customer and requires the secretary to join the call to make records.

  • Page 57: Telephone Settings

    H2 DeskPhone H2P DeskPhone 10 Telephone Settings 10.1 Basic settings Language 10.1.1 The user can set the telephone language through the telephone interface and web interface. ⚫ Telephone end: After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Menu] >>...
  • Page 58 H2 DeskPhone H2P DeskPhone Figure 77 - Setting time & date on the web page Table 13 - Time Settings Parameters Parameters Description Auto/Manual Auto: Enable network time synchronization via SNTP protocol, default Mode enabled. Manual: User can modify data manually.

  • Page 59: Screen

    H2 DeskPhone H2P DeskPhone ◼ DD-MM-YY ◼ DD-MM-YYYY ◼ MM-DD-YY ◼ MM-DD-YYYY ◼ YY-MM-DD ◼ YYYY-MM-DD Separator Choose the separator between year and month and day 12-Hour Clock Display the clock in 12-hour format Daylight Savings Time Enable or disable Daylight Savings Time Screen 10.1.3...

  • Page 60: Ring

    H2 DeskPhone H2P DeskPhone 10.1.3.2 Screen saver ⚫ Press [Screen Settings] to find the [Screen protection] button, press the [left] / [right] button to open/close the screen protection, and set the timeout time. The default is 15 seconds. After completion, press the [OK] button to save.

  • Page 61: Reboot

    H2 DeskPhone H2P DeskPhone Reboot 10.1.7 When the device is in the default standby mode, ⚫ Press [Setting] >> [Reboot]. ⚫ Press [OK]. A prompt message "Reboot Now?" prompts the user. ⚫ Press [OK] to reboot the telephone. A prompt message "Rebooting…" prompts the user.
  • Page 62 H2 DeskPhone H2P DeskPhone Figure 85 – Adding a new contact The user can edit a contact by pressing the [Option] >> [Edit] button. To delete a contact, the user should move the record indicator to the position of the contact to be deleted.

  • Page 63: Blacklist

    H2 DeskPhone H2P DeskPhone Blacklist 10.2.2 The device supports a blacklist, such as numbers added to a blacklist, i.e., the telephone numbers directly refused by the near end. In this case, the near end of the telephone shows no incoming calls (blacklisted numbers can normally be called, however).

  • Page 64: Cloud Phonebook

    H2 DeskPhone H2P DeskPhone Cloud phonebook 10.2.3 10.2.3.1 Configuring the cloud phonebook The cloud phonebook allows the user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users because they can use the phonebook from a single source and save the effort of creating and maintaining the contact list individually.

  • Page 65: Call Log

    H2 DeskPhone H2P DeskPhone 10.3 Call Log The telephone can store the call record (the amount of storage varies according to different specifications). The user can press [Call Log] to open the call record and check the records of all incoming calls, outgoing calls, and missed calls.

  • Page 66: Headset

    H2 DeskPhone H2P DeskPhone ◆ Key Event ◼ MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward specified line)/Headset/ Release ◆ DTMF ◆ Action URL ◆ BLF List Key ◆ Multicast ◆ Action URL ◆ XML Browser Webpage interface: [Function key] >> [Function key]. Figure 97 – DSS key settings Moreover, the user can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix.

  • Page 67: Advanced

    H2 DeskPhone H2P DeskPhone Figure 98 - Headset function settings 10.6 Advanced Line configurations 10.6.1 7.7 SIP configurations, the basic SIP configuration has been set. Figure 99 - SIP address and account information Users who want to configure more options can go to the web interface to make modifications, or to Advanced Settings in the SIP accounts on the individual line to configure those options.
  • Page 68 H2 DeskPhone H2P DeskPhone ◼ IPv4 In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. Figure 102 - DHCP network mode When using DHCP mode, the telephone will get the IP address from the DHCP server (router).
  • Page 69 H2 DeskPhone H2P DeskPhone 10.6.2.2 QoS & VLAN On the webpage, go to [Network] >> [Advance]. Here, you can configure: ◼ LLDP Link Layer Discovery Protocol. LLDP a vendor-independent link layer protocol used by network devices for advertising their identity and capabilities to neighbors on a LAN segment.
  • Page 70 H2 DeskPhone H2P DeskPhone ◼ L2TP NOTE: The device only supports non-encrypted basic authentication and non-encrypted data tunneling. For users who need data encryption, please use OpenVPN instead. To establish an L2TP connection, users should log in to the device web portal, open the web page and go to [Network] >>...

  • Page 71: Set The Secret Key

    H2 DeskPhone H2P DeskPhone Set the Secret key 10.6.3 In the telephone, when pressing [Setting]>[Admin], the user needs to input the password. ⚫ The default advance setting password is 123456. Figure 107 – Setting the admin password in the web ⚫...

  • Page 72: Maintenance

    H2 DeskPhone H2P DeskPhone Maintenance 10.6.4 Telephone web page: Log in and go to [Status] >> [Auto Provision]. Figure 109 – Auto provision settings The device supports SIP PnP, DHCP options, Static provision, and TR069. If all 4 methods are enabled, the priority from high to low is as follows: PnP >...
  • Page 73 H2 DeskPhone H2P DeskPhone Information is kept, the information will be kept. Download Common Whether the telephone will download the common configuration file. Config enabled When this feature is enable, if the configuration of the server is changed, Enable Server Digest the telephone will download and update.

  • Page 74: Firmware Upgrade

    H2 DeskPhone H2P DeskPhone ACS Server Type There are 2 server type options, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to 59 characters) ACS Password ACS server password (up to 59 characters) Enable TR069 Warning If TR069 is enabled, there will be a prompt tone when connecting.
  • Page 75 H2 DeskPhone H2P DeskPhone Server Firmware Version This will show the server firmware version. If there is a new version txt and new software or firmware on the server, the page will display the version information, and the [Upgrade] button upgrade button will become available.

  • Page 76: Factory Reset

    H2 DeskPhone H2P DeskPhone Factory reset 10.6.6 The telephone is in default standby mode. ⚫ Press [Setting]>[Admin], and press the OK key. ⚫ Enter the password (default password is 123456) to enter the interface. ⚫ Select [Restore factory] and press the OK key. Select the file to be cleared.

  • Page 77: Web Configurations

    H2 DeskPhone H2P DeskPhone 11 Web Configurations 11.1 Web page authentication The user can log in to the web page of the telephone to manage the user's telephone information and operate the telephone. Users must provide the correct user name and password to log in.

  • Page 78: Status >> Upgrade

    H2 DeskPhone H2P DeskPhone ◼ Clear data tables Select the local data table to be cleared, all selected by default. ◼ Reset telephone The telephone data will be cleared, including configuration and database tables. 11.5 Status >> Upgrade Upgrade the telephone software version, customized ringtone, background, DSS key icon, etc., can also be upgraded to delete the file.

  • Page 79: Network >> Basic

    H2 DeskPhone H2P DeskPhone 12 Network >> Basic This page allows users to configure network connection types and parameters. 12.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Figure 112 - Service port settings...

  • Page 80: Network >> Vpn

    H2 DeskPhone H2P DeskPhone 12.2 Network >> VPN Users can configure a VPN connection on this page. See 10.6.2.3 VPN for more details. 12.3 Network >> Advanced Advanced network settings are typically configured by the IT administrator to improve the quality of the telephone service.
  • Page 81 H2 DeskPhone H2P DeskPhone Proxy Password Enter the SIP proxy password. Backup Proxy Server Enter the IP or FQDN address of the backup proxy server. Address Backup Proxy Server Enter the backup proxy server port, default is 5060. Port Basic Settings Enables auto-answering.
  • Page 82 H2 DeskPhone H2P DeskPhone immediately if audio channel is opened by off-hook handset or hands-free speaker or headphone is turned on. Hotline Delay Sets the delay for hotline before the system automatically dials it. Hotline Number Sets the hotline dialing number.
  • Page 83 H2 DeskPhone H2P DeskPhone Disable Call Forward on Sets the feature code to dial to the server. Busy Enable Call Forward on Sets the feature code to dial to the server. No Answer Disable Call Forward on Sets the feature code to dial to the server.
  • Page 84 H2 DeskPhone H2P DeskPhone Specific Server Type Sets the line to collaborate with specific server type. SIP Version Sets the SIP version. Anonymous Call Sets the standard to be used for anonymous. Standard Local Port Sets the local port. Ring Type Sets the ring tone type for the line.
  • Page 85 H2 DeskPhone H2P DeskPhone JoinCall Number Sets JoinCall number. Intercom Number Sets Intercom number. Unregister On Boot Whether to enable logout function. Enable MAC Header When opening the registration, IP package and user agent with MAC. Enable Register MAC When opening the registration, user agent with MAC.

  • Page 86: Line >> Dial Plan

    H2 DeskPhone H2P DeskPhone 12.5 Line >> Dial Plan Figure 113 - Dial plan settings Table 19 - 7 Telephone Dialing Methods Parameters Description The user dials the other party's number and then adds the # number to Press # to start dialing dial out;...
  • Page 87 H2 DeskPhone H2P DeskPhone Add dialing rules: Figure 114 - Custom setting of dial-up rules Table 20 – Dial-up Rule Configuration Table Parameters Description There are two types of matching: full matching or prefix matching. In full matching, the entire telephone number is entered and then mapped per the Dial Peer rules.
  • Page 88 H2 DeskPhone H2P DeskPhone Characters to be added at the end of the telephone number. This is an optional Suffix item. Set the number of characters to be deleted. For example, if this is set to 3, the Length telephone will delete the first 3 digits of the telephone number. This is an optional item.

  • Page 89: Line >> Basic Settings

    H2 DeskPhone H2P DeskPhone Figure 117 - Dialing rules table (3) Figure 118 - Dialing rules table (4) 12.6 Line >> Basic Settings Set up the register global configuration. Table 21 - Set the line global configuration on the web page...

  • Page 90: Telephone Settings >> Features

    H2 DeskPhone H2P DeskPhone 12.7 Telephone settings >> Features Configuration of telephone features. Table 22 - General Function Settings Parameters Description Basic Settings Enables this setting to allow user to take a second incoming call during an Enable Call Waiting established call.
  • Page 91 H2 DeskPhone H2P DeskPhone Enable Restricted Selects whether to enable the restricted allocation list. Outgoing List Enable Country Code Selects whether the country code is enabled. Country Code Fills in the country code. Area Code Fills in the area code.
  • Page 92 H2 DeskPhone H2P DeskPhone when dialing. Default is enabled. Plays DTMF tone on the device when user presses telephone digits during Play Talking DTMF Tone taking. Default is enabled. DND Settings DND Option Selects whether DND is to take effect on the line or on the telephone or not.
  • Page 93 H2 DeskPhone H2P DeskPhone off/on/slow flash/quick flash. Default is slow flash. In Talk/Dial status, for the power lamp status, off is off, on is always bright Talk/Dial red. Default is off. Power lamp status when there is an incoming call, including off/on/slow Ringing flash/quick flash.

  • Page 94: Telephone Settings >> Media Settings

    H2 DeskPhone H2P DeskPhone 12.8 Telephone settings >> Media settings Change voice settings. Table 23 - Voice Settings Parameters Description Select enable or disable voice encoding: Codecs Settings G.711A/U, G.722, G.729, G.726-16, G726-24, G726-32, G.726-40, ILBC, Opus Audio Settings Handset Volume Set the handset volume.

  • Page 95: Telephone Settings >> Mcast

    H2 DeskPhone H2P DeskPhone Value Sets the value to specify the ring type. Ring Type Type1-Type9 12.9 Telephone settings >> MCAST This feature allows the user to make some kind of broadcast call to people who are in a multicast group.

  • Page 96: Telephone Settings >> Tone

    H2 DeskPhone H2P DeskPhone Date Format Selects the time/date display format. Daylight Saving Time Settings Chooses your local time zone. The telephone will set to Daylight Local Saving Time automatically based on the location. Chooses DST set type. If manual, you need to set the start time and DST Set Type end time.

  • Page 97: Telephone Settings >> Advanced

    H2 DeskPhone H2P DeskPhone Figure 119 - Tone settings on the web 12.13 Telephone settings >> Advanced The user can configure the advanced configuration settings in this page. ⚫ Screen Configuration: ◼ Backlight Active Level ◼ Backlight Inactive Level ◼...

  • Page 98: Phonebook >> Contact

    H2 DeskPhone H2P DeskPhone 12.14 Phonebook >> Contact The user can add, delete, or edit contacts in the phonebook in this page. The user can browse the phonebook and sort by name, telephones, or filter by group. To add a new contact, the user should enter the contact’s information and press the “Add” button to add it.
  • Page 99 H2 DeskPhone H2P DeskPhone LDAP settings The cloud phonebook allows the user to retrieve a contact list from a LDAP Server through LDAP protocols. The user must configure the LDAP server information and search base to be able to use it on the device. If the LDAP server requests an authentication, the user should also provide a username and password.
  • Page 100 H2 DeskPhone H2P DeskPhone Web page preview Telephone page supports preview of internet telephone directory and contacts ⚫ After setting up the XML Voip directory or LDAP, ⚫ Select [Phonebook] >> [Cloud phonebook] >> [Cloud phonebook] to select the type.
  • Page 101 H2 DeskPhone H2P DeskPhone 12.19 Call Log The user can browse the complete call record on this page. The call record can be sorted by time. Call number, contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forwarded call).
  • Page 102 H2 DeskPhone H2P DeskPhone Opens the specific URL directly. Configures the multicast address and audio codec. The user presses the key to initiate Multicast the multicast. Action URL The user can use a specific URL to make basic calls to the telephone.
  • Page 103 H2 DeskPhone H2P DeskPhone Call Log/Clear/Missed/Dialed/Pause/Headset/Video/Audio/Remote XML/DSS Trying End/Release/Headset/DSS Key Hold/Transfer/Conference/End/Answer/Forward/Mute/Next call/New call/Prev Waiting call/Reject/Release/Headset/Listen/ Video/Audio/DSS Key 12.22 Function Key >> Advanced ◼ Global Key Settings Figure 123 - Global key settings ◼ Programmable key settings Figure 124 - Programmable key settings...
  • Page 104 H2 DeskPhone H2P DeskPhone 12.24 Security >> Web Filter The user can set up a configuration management telephone that allows only machines with a certain network segment IP access. Figure 125 - Web filter settings Figure 126 - Web Filter Table IP segments can be added and removed.
  • Page 105 H2 DeskPhone H2P DeskPhone 12.25 Security >> Trust Certificates To open a license certificate and general name validation, select the certificate module. You can upload and delete uploaded certificates. Figure 127 - Certificate of settings 12.26 Security >> Device Certificates Select the device certificate as the default and custom certificate.
  • Page 106 H2 DeskPhone H2P DeskPhone 12.27 Security >> Firewall Figure 129 - Network firewall settings The user can set whether to enable input through this page, output firewall and set the firewall input and output rules. Using these settings can prevent malicious network access or restrict internal users’ access to certain resources of the external network, which can improve security.
  • Page 107 H2 DeskPhone H2P DeskPhone This is the source address mask. When configured as 255.255.255.255, it Src Mask means that the host is specific. When set as 255.255.255.0, it means that a network segment is filtered. This is the destination address mask. When configured as 255.255.255.255, Dst Mask it means the specific host.
  • Page 108 H2 DeskPhone H2P DeskPhone 13 Troubleshooting When the telephone is not functioning normally, the user can try the following methods to restore normal operation of the telephone or collect relevant information and send a problem report to the manufacturer’s technical support mailbox.
  • Page 109 H2 DeskPhone H2P DeskPhone 13.5 Network packets capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the device packets dump, log in to the device web portal, open the page [Status] >> [Tools] and click [Start] in “Network Packets Capture”...
  • Page 110 H2 DeskPhone H2P DeskPhone 13.7 Common problems Table 29 - Problems Trouble Case Solution 1. The device is powered by external power supply via a power adapter or PoE switch. Please use the standard power adapter provided by the manufacturer or a PoE switch that meets the specifications, and check Device could not boot up whether device is well connected to the power source.
  • Page 111 H2 DeskPhone H2P DeskPhone The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.

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