Suzuki GA413 Service Manual page 298

6-6 ENGINE
1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such an inspection form will facilitate collecting information to the point required for proper analy-
sis and diagnosis.
CUSTOMER PROBLEM INSPECTION FORM (EXAMPLE)
User name:
Date of issue:
j Difficult Starting
j No cranking
j No initial combustion
j No combustion
j Poor starting at
(j cold j warm j always)
j Other
j Poor idling
j Poor fast idle
j Abnormal idling speed
(j High j Low) (
j Unstable
j Hunting (
r / min. to
j Other
j OTHERS:
VEHICLE/ ENVIRONMENTAL CONDITION WHEN PROBLEM OCCURS
Weather
Temperature
Frequency
Road
Engine
Condition
Vehicle
condition
Malfunction indicator
lamp condition
Diagnostic trouble g
code
NOTE:
The above form is a standard sample. It should be modified according to conditions characteristic of each
market.
Model:
Date of Reg.:
PROBLEM SYMPTOMS
r / min.)
r / min.)
Environmental Condition
j Fair j Cloudy j Rain j Snow j Always j Other
j Hot j Warm j Cool j Cold (
j Always j Sometimes (
j Urban j Suburb j Highway j Mountainous (j Uphill j Downhill) j Tarmacadam
j Gravel j Other
j Cold j Warming up phase j Warmed up j Always j Other at starting
j Immediately after start j Racing without load j Engine speed (
j During driving: j Constant speed j Accelerating j Decelerating
j Right hand corner j left hand corner j When shifting (Lever position
j Vehicle speed when problem occurs (
j Always ON j Sometimes ON j Always OFF j Good condition
First check:
Second check:
VIN:
Date of problem:
j Poor Driveability
j Hesitation on acceleration
j Back fire / j After fire
j Lack of power
j Surging
j Abnormal knocking
j Other
j Engine Stall when
j Immediately after start
j Accel. pedal is depressed
j Accel. pedal is released
j Load is applied
j A / C j Electric load j P / S
j Other
j Other
_F / _C) j Always
day, month) j Only once j Under certain condition
times /
Vehicle Condition
km / h,
j No code j Normal code j Malfunction code (
j No code j Normal code j Malfunction code (
Mileage:
r / min)
) j At stop
Mile / h) j Other
)
)