Suzuki GA413 Service Manual page 262

5E-8 ANTILOCK BRAKE SYSTEM (ABS) (OPTIONAL)
1. MALFUNCTION ANALYSIS
i) Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown below will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer's name:
Date of issue:
Problem Symptoms
Frequency of occurrence
Conditions for Occurrence
of Problem
Environmental Condition
Diagnostic Trouble Code
CUSTOMER QUESTIONNAIRE (EXAMPLE)
Model:
Date Reg.
D "ABS" warning light abnormal: fails to turn on/fails to go off/flashes
D Abnormal noise while vehicle is running: from motor, from valve,
D Wheel is locked at braking:
D Pump motor does not stop (running):
D Braking does not work:
D Other:
D Continuous/Intermittent (
other
D Vehicle at stop & ignition switch ON:
D When starting:at initial star only/at every start/Other
D Vehicle speed: while accelerating/while decelerating/at stop/
while turning/while running at constant speed/
other
D Road surface condition: Paved road/rough road/snow-covered road/
D Chain equipment:
D Weather:
fair/cloudy/rain/snow/other
D Temperature:
D First check:
D Second check after test drive: Normal code/malfunction code (
VIN:
Date of problem:
other
times a day, a month)/
other
5F ( 5C)
Normal code/malfunction code (
Mileage:
)
)