EMC DL3D 1500 Administrator's Manual page 133

Modifying service tickets
The Ticket Details screen lists the service ticket number, date and
time when the ticket was last accessed (either opened or closed),
ticket status (open or closed), a summary of the problem, and
detailed information about the problem.
Note: The time indicated in the service ticket may not match the DL3D
1500/3000 and DL3D appliance time.
Most service tickets also include a View Recommended Actions link.
Clicking the link opens a separate screen with recommended steps to
resolve the problem.
Click x in the upper right-hand corner of the dialog box to close the
screen.
The section "Modifying service tickets" on page 133
information on analyzing service tickets and additional information
about a reported problem.
DL3D 1500/3000 users with the Administrator privilege can modify
service tickets.
Use this procedure to add information to a service ticket related to
system troubleshooting and to view the current status of a problem
reported by the DL3D 1500/3000 and DL3D appliance. All modified
entries are kept with the ticket number and ticket summary when the
service ticket is closed.
1. Open and view a service ticket.
The section "Viewing service tickets" on page 132
information.
2. Click Analysis.
3. The Ticket Analysis page appears.
4. Enter all relevant information regarding actions taken to resolve
the issue and click Apply.
• If Success is displayed in the Progress window: The service
ticket was successfully modified.
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