EMC DL3D 1500 Administrator's Manual page 135

Closing service tickets
DL3D appliance users with the Administrator privilege can close
service tickets.
Use this procedure to close a service ticket.
Note: You can analyze a service ticket after it has been closed. The section
"Modifying service tickets" on page
1. Open and view a service ticket.
tickets" on page 132
2. Click Analysis.
3. The Ticket Analysis screen appears.
4. Check the Close Ticket box.
5. Click Apply to close the service ticket.
• If Success is displayed in the Progress Window, the service
ticket was successfully closed.
• If Failure is displayed in the Progress Window, the service
ticket was not closed. To view the troubleshooting procedures,
click View Recommended Actions. To view the error details,
click Error Log for information on why the ticket was not
closed.
133, gives you more information.
The section
gives you more information.
Managing Alerts
"Viewing service
Alerts 135