EMC VNX Series Replacing Manual
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EMC VNX Series Replacing Manual

Procedure generator, replacing the data mover enclosure
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Replacing the Data Mover Enclosure (DME)
VNX5300 Procedures
VNX5300 Activity Type: Hardware Replacements
VNX5300 File/Unified HW Replacements: Data Mover Enclosure (DME)
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©
Copyright
2010
–2013
Publication Date: July, 2013
EMC believes the information in this publication is accurate as of its publication date. The information is subject to
change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED " AS IS." EMC CORPORATION MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS
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EMC CONFIDENTIAL
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EMC Corporation. All rights reserved.
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  • Page 1 EMC Corporation. All rights reserved. Publication Date: July, 2013 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED “ AS IS.” EMC CORPORATION MAKES NO...

  • Page 2: Table Of Contents

    Task Summary ............................6 Task 1: Diagnose and identify Faulted FRU..................6 Receive an email notification....................... 7 Log in to EMC Unisphere ......................7 Check the Fault LED ........................7 Check the Blade enclosure fault LEDs..................8 Task 2: Disabling ConnectHome and Email Notifications ..............9 Task 3: Saving Resume PROM Configuration Information ..............
  • Page 3 Task 12: Installing the Blade Enclosure Front Bezel ................46 Task 13: Check System Status......................47 Task 14: FRU failures ........................48 Task 15: Enabling ConnectHome and Email Notifications ..............48 Finish ..............................49 Parts Return..........................51 EMC CONFIDENTIAL version: 4.5 3 of 51...

  • Page 4: Handling Field Replaceable Units (Frus)

    If an emergency arises and the ESD kit is not available, follow the procedures in the section Emergency procedures (without an ESD kit).  Use the ESD wristband that is supplied with your system. EMC CONFIDENTIAL version: 4.5 4 of 51...

  • Page 5: Emergency Procedures (Without An Esd Kit)

     When removing a disk module, pull the module part way out of the slot, then wait 30 seconds for the drive to spin down before removing it. EMC CONFIDENTIAL version: 4.5 5 of 51...

  • Page 6: Replacing A Blade Enclosure (Dme)

    Task 1: Diagnose and identify Faulted FRU There are multiple ways to diagnose and identify a faulted FRU component. Follow the instructions below to diagnose a problem with an FRU: EMC CONFIDENTIAL version: 4.5 6 of 51...

  • Page 7: Receive An Email Notification

    If you receive an email notification, follow the recommended steps described in the email. Log in to EMC Unisphere You can log in to Unisphere to diagnose a problem with a hardware component. Do the following: 1.

  • Page 8: Check The Blade Enclosure Fault Leds

    10. [ ] If a Blade enclosure LED or Unisphere show a faulted Blade enclosure, continue with this replacement procedure. 11. [ ] If each Blade enclosure LED or Unisphere does not show a faulted Blade enclosure, it does not need to be replaced. EMC CONFIDENTIAL version: 4.5 8 of 51...

  • Page 9: Task 2: Disabling Connecthome And Email Notifications

    2. [ ] Within this file, find and record, in Table 2, the values for the Resume PROM information contained in the RESUME_INFORMATION_MIDPLANE section. Example XML file: EMC_BARE_ASSEMBLY_PART_NUMBER="100-562-440 " EMC_BARE_ASSEMBLY_REVISION="A03" EMC_BARE_ASSEMBLY_SERIAL_NUMBER="FCNTR082900499 " EMC_PART_NUMBER=" " EMC_ARTWORK_REVISION=" " EMC_ASSEMBLY_REVISION=" " EMC_SERIAL_NUMBER=" " EMC_PRODUCT_PART_NUMBER="900-567-002 " EMC CONFIDENTIAL version: 4.5 9 of 51...
  • Page 10 " /> Table 2 Resume PROM information RESUME_INFORMATION_MIDPLANE Value Corresponding Resume PROM Field field name EMC_PART_NUMBER EMC SYSTEM HARDWARE TLA PN EMC_ASSEMBLY_REVISION EMC SYSTEM HARDWARE TLA Rev EMC_SERIAL_NUMBER EMC SYSTEM HARDWARE TLA SN EMC_PRODUCT_PART_NUMBER PRODUCT PN EMC_PRODUCT_SERIAL_NUMBER PRODUCT SN ASSEMBLY_NAME...

  • Page 11: Task 4: Halting The Secondary Control Station

    Auto Detect Telnet terminal ID: ANSI Bits per second: Data bits: _8 _ Parity: _None _ Stop bits: _1 _ Flow control: _None _ Emulation: _Auto Detect _ Telnet terminal ID: _ANSI _ EMC CONFIDENTIAL version: 4.5 11 of 51...

  • Page 12: Task 5: Prepare For Replacement

    CPU module with its associated I/O modules. Follow the procedure that best matches the system’ s Blade configuration to prepare the system for the BE replacement:  Multi-Blade system  Single-Blade system  Multi-Blade system EMC CONFIDENTIAL version: 4.5 12 of 51...

  • Page 13: Single-Blade System

    For a multi-Blade system, prepare the Blade enclosure for removal by doing the following: 1. [ ] Determine the failover status of the Blades by entering: # /nas/bin/nas_server -info –all Sample Output: id = 1 name = server_2.faulted.server_3 acl = 0 type = standby EMC CONFIDENTIAL version: 4.5 13 of 51...
  • Page 14 If the Blade is configured as a standby Blade and is currently standing in for an available primary Blade contained in another BE, enter the following command: # /nas/bin/server_standby <server_name> -restore mover where <server_name> is the name of the server. Use the nas_server –list command to get the server name. Example: EMC CONFIDENTIAL version: 4.5 14 of 51...
  • Page 15 BE. 8. [ ] The BE is removed from the NAS database and the NAS service is stopped. Disconnect the faulted Blade enclosure's two power cables from the rack. EMC CONFIDENTIAL version: 4.5 15 of 51...

  • Page 16: Task 6: Remove Faulted Dme

    2. [ ] From the front of the cabinet and, with help from another person, lift the chassis and slide it out of the cabinet (Figure 5). 3. [ ] Place the enclosure on a work surface. EMC CONFIDENTIAL version: 4.5 16 of 51...
  • Page 17 ® ™ Procedure Generator CL4137a Figure 5 Removing Chassis from Cabinet 4. [ ] Place the enclosure on a work surface. EMC CONFIDENTIAL version: 4.5 17 of 51...

  • Page 18: Task 7: Install The Replacement Dme

    If the chassis does not slide all the way into the cabinet, you may need to loosen the screws that hold the rear of the rails in place, then adjust the rails to allow the tabs to fit into the notches. CL4137b Figure 6 Sliding the DME into the Cabinet EMC CONFIDENTIAL version: 4.5 18 of 51...

  • Page 19: Transfer Components To The Replacement Dme

    CPU modules: Removing a Power/Cooling module 3. [ ] Locate and press the orange tab on the power/cooling module (Figure 8) EMC CONFIDENTIAL version: 4.5 19 of 51...

  • Page 20: Remove The Cpu Filler Assembly

    CPU Filler assembly Location (front) 7. [ ] Using these latches, remove the CPU filler assembly. 8. [ ] Place the CPU filler assembly on a static-free work bench, mat, or static-free bags for protection. EMC CONFIDENTIAL version: 4.5 20 of 51...

  • Page 21: Removing A Cpu Module

    14. [ ] Align the CPU module with the chassis and slide it into position (Figure 11). 15. [ ] Push the latches toward each other to fully seat and lock the CPU module in place (Figure 11) EMC CONFIDENTIAL version: 4.5...

  • Page 22: Reinstall The Cpu Filler Assembly

    The power/cooling module is fully seated when the yellow line with caution symbols is no longer visible. ( Figure 12) 20. [ ] Raise the latch to secure it in place. ( Figure 12) You will hear an audible click when the latch is in place. EMC CONFIDENTIAL version: 4.5 22 of 51...

  • Page 23: Transfer Management Modules And I/O Modules

    24. [ ] On the management module, pull the trigger mechanism on the module handle to release it from the Blade enclosure Figure 13. EMC CONFIDENTIAL version: 4.5 23 of 51...

  • Page 24: Installing A Management Module

    30. [ ] Remove the cables connected to the I/O module. If the cables are not already labeled, label them clearly for reinstallation later. 31. [ ] Pull the trigger mechanism on the I/O module handle to release it. 32. [ ] Gently pull the module from the chassis (Figure 15). EMC CONFIDENTIAL version: 4.5 24 of 51...

  • Page 25: Installing An I/O Module

    If the button springs back, gently push the module further into the chassis, then push it again.  If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2. EMC CONFIDENTIAL version: 4.5 25 of 51...

  • Page 26: Transfer The Serial Number Tag

    I/O module in the exact same locations that they were attached in the faulted I/O module. Transfer the Serial Number Tag 36. [ ] Remove the serial number tag from the faulted chassis. 37. [ ] Attach the serial number tag to the replacement chassis (Figure 17). EMC CONFIDENTIAL version: 4.5 26 of 51...

  • Page 27: Reconnect Blade Enclosure Cables

    To set up the work environment on a Blade: 1. [ ] Connect the null modem cable from the COM 1 port of your service laptop to the RS-232 serial port on the rear of the A-side management module (Figure 18). EMC CONFIDENTIAL version: 4.5 27 of 51...

  • Page 28: Configure The Be Resume Prom

    To configure the Resume PROM of the replacement BE you use the values you collected in Table 4. [ ] When the Extended POST starts, you will see AabcBabCa... appear on the screen. Press the Ctrl/C key to cancel POST and the following error appears: EMC CONFIDENTIAL version: 4.5 28 of 51...
  • Page 29 10. [ ] The system prompts with: Enter EMC System Hardware TLA PN (16 characters)[100-520-839]: 11. [ ] Enter the EMC Part Number field from Table 2 of the Resume PROM information you gathered in the Saving Resume PROM configuration information procedure, then press Enter.
  • Page 30 0x0000 - None 0x0001 - Fogbow Enter FRU ID (0x00-0xFFFF) [0x01]: Enter EMC Sub-Assembly Part Number (16 characters)[ ]: Enter EMC Sub-Assembly Artwork Revision (3 characters)[ ]: Enter EMC Sub-Assembly Assembly Revision (3 characters)[ ]: Enter EMC Sub-Assembly Serial Number (16 characters)[ ]:...

  • Page 31: Task 9: Collect System Information

    Control Station CS 0 (Figure 19). Serial port CNS-000918 Figure 19 Control station (rear view) 2. [ ] Open the HyperTerminal session using the following settings: Bits per second: 19200 Data bits: EMC CONFIDENTIAL version: 4.5 31 of 51...

  • Page 32: Collect System Information And Save Sp Logs

    Host IP address SP A IP address Storage Group Name 5. [ ] Collect the hostname of the system by typing the following command. Record the hostname in Table 5. # hostname Sample output: EMC CONFIDENTIAL version: 4.5 32 of 51...
  • Page 33 SP A’ s IP address in Table 5. # cat /etc/hosts | grep "SP" Example output: 10.6.4.126 A_FCNTR074200022 Celerra_naut3.rtp.lab.emc.com # CLARiiON SP 10.6.4.127 B_FCNTR074200022 Celerra_naut3.rtp.lab.emc.com # CLARiiON SP 8. [ ] Collect the SP logs. a. Collect the port list for SPs. Save this output in the event of a rollback.
  • Page 34 Note: Fabric connected gateway systems will have eight paths per enclosure.  If you are replacing a Blade enclosure on any other VNX Unified or File system, use the following command to complete this step: EMC CONFIDENTIAL version: 4.5 34 of 51...

  • Page 35: Task 10: Configure The Hba/Initiator Records

    1. [ ] Add the replacement BE to the database, and set up the enclosure ID on the backplane by issuing: # /nasmcd/sbin/setup_enclosure -addEnclosure <Blade_enclosure_ID> Note: If the setup_enclosure -addEnclosure command fails, use the setup_enclosure -checkCable and setup_enclosure -checkSystem commands to identify the reason for the failure. EMC CONFIDENTIAL version: 4.5 35 of 51...

  • Page 36: Remove The Old Initiator Records

    Use the command below that best represents the system type:  If you are replacing a Blade enclosure in a VG2 or VG8 gateway, use the following command to complete this step: # /nasmcd/sbin/navicli -h <SPA_IP_Address> storagegroup –list –host Example Output: EMC CONFIDENTIAL version: 4.5 36 of 51...

  • Page 37: Collect The New Wwns

    10. [ ] Check the fault LED on the front of the BE Figure 20. If the LED is amber, there is still a faulted component in the BE or the BE is still faulted. EMC CONFIDENTIAL version: 4.5 37 of 51...
  • Page 38 For example, using the values shown for Blade 2 in the output shown in the previous step, the WWNs for Blade 2 are:  Blade 2 - port 0: 50:06:01:60:c4:60:20:75:50:06:01:60:44:60:20:75  Blade 2 - port 1: 50:06:01:60:c4:60:20:75:50:06:01:61:44:60:20:75 EMC CONFIDENTIAL version: 4.5 38 of 51...

  • Page 39: Zone The Fc Switch(S)

    Blade 2 - port 0 (HBA 0) connected to SP A - port 0 Blade 2 - port 1 (HBA 1) connected to SP B - port 1 Blade 3 - port 0 (HBA 0) connected to SP A - port 0 EMC CONFIDENTIAL version: 4.5 39 of 51...
  • Page 40 Use the following command for a VNX VG2 or VNX VG8 gateway: # /nasmcd/sbin/navicli -h <SPA_IP_Address> storagegroup -setpath -o –gname <StorageGroup_Name> -hbauid <Blade_Port_HBA_UID> -sp <SP_Letter> -spport <SP_Port_Number> -ip <Host_IP_Address> -host <Hostname>  Use the following command for all other VNX Unified or File systems: EMC CONFIDENTIAL version: 4.5 40 of 51...
  • Page 41 Storage Group Name: Celerra_naut3 Storage Group UID: 3E:86:BB:3D:70:64:DF:11:9C:6F:00:60:16:36:9C:7D HBA/SP Pairs: HBA UID SP Name SPPort ------- ------- ------ 50:06:01:60:C4:60:20:75:50:06:01:68:44:60:20:75 SP B Host name: Celerra_naut3 50:06:01:60:C4:60:20:75:50:06:01:69:44:60:20:75 SP B Host name: Celerra_naut3 50:06:01:60:C4:60:20:75:50:06:01:60:44:60:20:75 SP A Host name: Celerra_naut3 EMC CONFIDENTIAL version: 4.5 41 of 51...

  • Page 42: Verify The New Connections

    # /nasmcd/sbin/t2pxe -s -R 8 20. [ ] PXE Boot the Blades contained in the BE: Note: If this command fails to PXE boot the Blade, repeat until the PXE boot completes. # /nasmcd/sbin/t2tty -p <slot_number> EMC CONFIDENTIAL version: 4.5 42 of 51...

  • Page 43: Configure The Blades

    # mount /nas # mount /nbsnas # mount /nas/dos 28. [ ] Repair the enclosure records, by running: # /nas/sbin/setup_enclosure -checkSystem autoRepair Configure the Blades To configure the Blade(s) contained in the replacement BE: EMC CONFIDENTIAL version: 4.5 43 of 51...

  • Page 44: Task 11: Test The Functionality Of The System

    Sample output: 3579 ? Sl 0:00 /nasmcd/nas_mcd -h /nasmcd /nas/sys/nas_mcd.cfg 10819 ttyS1 S+ 0:00 \_ grep nas_mcd b. Type the following to check that the BoxMonitor is running: # ps axwf | grep box EMC CONFIDENTIAL version: 4.5 44 of 51...
  • Page 45  <primary_server_name> is the name of the designated primary Blade  <standby_server_name> is the name of the Blade designated standby Blade  <policy_type> is the failover policy; EMC recommends an auto failover policy EMC CONFIDENTIAL version: 4.5 45 of 51...

  • Page 46: Task 12: Installing The Blade Enclosure Front Bezel

    The Blade enclosure front bezel must be installed into the Blade enclosure. To install the Blade enclosure front bezel: 1. [ ] Carefully align the front bezel, by holding the bezel edges, to the two brackets on the front of the enclosure. EMC CONFIDENTIAL version: 4.5 46 of 51...

  • Page 47: Task 13: Check System Status

    Storage System : Checking if proxy arp is setup......Pass Storage System : Checking SPA SPB communication......Pass -------------------------------------------------------------------------------- If the output of the nas_checkup command indicates any problems, correct the problems and re-do the command before continuing. EMC CONFIDENTIAL version: 4.5 47 of 51...

  • Page 48: Task 14: Fru Failures

    For VNX OE for File 7.0 or later, use a HyperTerminal session with the primary CS to enable ConnectHome and email notification: 13. [ ] From the root directory, clear any existing ConnectHome files and enable ConnectHome: /nas/sbin/nas_connecthome -service start –clear EMC CONFIDENTIAL version: 4.5 48 of 51...

  • Page 49: Finish

    CSI, particularly for an Install or an Upgrade. You can use CRM or MS Outlook IB Database email form in accordance with your team's reporting policy. Verify that all the customer site information is correct (Table 7). EMC CONFIDENTIAL version: 4.5 49 of 51...
  • Page 50 4. VNX Software Upgrade (when applicable) NAS Software Upgrade Version: FLARE Code Upgrade Version: 5. VNX FRUs Replaced, Added, or Removed (when applicable) Serial Numbers or Instance Numbers of FRUs: Table 7 Site Information for CSI EMC CONFIDENTIAL version: 4.5 50 of 51...

  • Page 51: Parts Return

    If Engineering has requested the part to be shipped back for an FA, ensure the proper ship to information has been entered and Attention to and/or Contact Name is provided in the shipping label. 22. [ ] Securely tape the box and Ship the failed part back to EMC. EMC CONFIDENTIAL version: 4.5...

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