Action Required; Service Tickets - EMC DL3D 1500 Administrator's Manual

Action Required

Service Tickets

To view the Alert activity history, click on one of the listed Admin
alerts. A timestamp and brief description of each activity in the
history is displayed.
To delete alerts:
1. Select the alert to delete and click Delete.
2. Click OK to confirm the deletion.
To view the Actions Required page, on the Alerts page, click Action
Required. The Actions Required page appears.
The Actions Required page notifies you of actions that require user
intervention.
When an event is detected in the DL3D 1500 or DL3D 3000, and
localized isolation and recovery is attempted, the event is reported to
one of the monitoring daemons. The monitoring daemon reports the
event to the service daemon. The service daemon then logs the event
and applies additional logic to determine whether the event warrants
a service ticket. If the event is not critical, the process for the event is
completed. If the event is critical, the service daemon creates and logs
a service ticket and notifies the user interface that a new service event
needs attention. If the DL3D detects that the problem is resolved, the
ticket is closed. If the user indicates that the problem has been
resolved, the ticket can be closed manually. At this point, the service
daemon updates the ticket database and notifies the DL3D web
pages.
To help you determine the criticality of events occurring in the DL3D,
service tickets grade events as Low, Middle, or High severity.
Low - An event has occurred that needs to be resolved, but it
generally does not affect the operation or performance of the
DL3D.
Middle - A more serious event has occurred that needs to be
resolved, but it does not necessarily need to be fixed immediately.
The operation and performance of the DL3D may be degraded.
Managing Alerts
Alerts 131