EMC DL3D 1500 Administrator's Manual page 134

Managing Alerts
Sending service tickets by email
134 EMC DL3D 1500 and DL3D 3000 Administrator's Guide
• If Failure is displayed in the Progress window: The ticket
was NOT modified. To view the troubleshooting procedures,
click View Recommended Actions. To view the error details,
click Error Log for information on why the ticket was not
modified.
DL3D 1500/3000 users with Administrator privilege can send service
tickets by email.
You can send DL3D service tickets to a designated recipient by email.
Optionally, you can include a comment about the service ticket with
the email message.
1. Open and view a service ticket.
The section "Viewing service tickets" on page 132
information.
2. Select a service ticket to send by email and click Details.
The Ticket Details screen appears. This screen contains the
service ticket number, date and time when the ticket was last
accessed, ticket status (Open or Closed), the priority of the
service ticket (Low, Medium or High), and describes the problem
that is the subject of the service ticket.
3. Send the service ticket to an email recipient:
a. Click Email.
The Email Ticket Information screen is displayed.
b. Enter an email address where the service ticket should be sent.
c. Optionally, enter a comment to send with the service ticket.
d. Click Send.
The Progress Window opens, which contains information on
the request to send the service ticket to the designated
recipients by e-mail.
– If Success is displayed in the Progress Window, the
service ticket was successfully sent to the designated
recipient by email.
– If Failure is displayed in the Progress Window: The
service ticket was NOT sent to the designated recipient by
email.
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