Accessing The Management Console When Security Policy Is Stringent - Polycom realpresence 1800 Administrator's Manual

Accessing the Management Console When Security
Policy is Stringent
Whereas most customers are able to use the RMX Web Client to access the Collaboration Server's
management console, some customers may experience difficulties in doing so. This is usually as a result
of local IT policy or the actions of certain Anti-virus applications installed on the control workstation.
In the event of such difficulties it is recommended that the Local Web Client (RMX Manager) application be
used to access the management console The RMX Manager application can be obtained in two ways:
● Install the RMX Manager from the RMX Web Client Login page.
- or (if the problem persists)
● Download and install the RMX Manager from the Polycom Support site
Install the RMX Manager from the RMX Web Client Login page
1 Connect to the Collaboration Server using the default http:// connection.
2 Download the RMX Manager from the Collaboration Server from the RMX Web Client Login page.
3 After the RMX Manager is installed, use the RMX Manager to connect to the Collaboration Server
using the default http:// connection.
Download and install Local Web Client (RMX Manager) file from the Polycom Support site
If the problem persists, download the Local Web Client (RMX Manager) file from the Polycom Support site
using the procedure described below.
To download the Local Web Client (RMX Manager) installation files from the Polycom
Support Site:
1 Access the Polycom web site at http://www.polycom.com/support.
2 Click on Documents and Downloads and then select UC Infrastructure from the drop-down list
3 Select the appropriate RMX/Collaboration Server product.
4 Click the RMX 1800/2000/4000 Version Local Web Client (RMX Manager) link.
5 When the file download dialog box opens, follow the standard download procedure to either run the
installer directly by selecting Open or Save in the File Download dialog.
 If you select Open, the download is performed and the archive containing the RMX Manager and
its components are saved in Internet Explorer's Temporary Internet Files folder.
a Navigate to the RMX_x-x-x-nnnn_LocalWebClient-RMXManager >
RmxManagerInstallerMsi folder.
b Double-click setup.exe to install the RMX Manager.
 If you select Save, you need to specify where the archive containing the RMX Manager and its
components are saved locally.
c When the download completes, select Open or Open Folder.
d Navigate to the RMX_x-x-x-x_LocalWebClient-RMXManager folder.
e Double-click setup.exe to install the RMX Manager.
6 Continue the Installation as described in
Polycom®, Inc.
Installing the RMX Manager
Use the RMX Web Client
Application.
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