Diagnostic Mode - Polycom realpresence 1800 Administrator's Manual

With an Upper Major alarm activation it is recommended to perform the following checks:
• Fans/fan tray functions
• Overall System Ventilation
• Filter (top, bottom & sides free and no dust)
• Room temperature (cool).
When no apparent cause can be found, then contact your next level of support.

Diagnostic Mode

Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the
hardware component's performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards:
MPMRx, DSP media cards, CPU, RTM IP, and RTM ISDN).
A user using an Administrator Login can view and access the Diagnostic Mode. When Diagnostic Mode is
initialized, the MCU is reset and upon restarting, the MCU will enter Diagnostic Mode. Entering this mode
causes the MCU to terminate all active conferences and prohibits conferences from being established.
RMX 2000/4000 Administrator users must access the system in Diagnostic Mode using the system Shelf
Management IP address.
To run Diagnostics on a card:
1 On the Hardware Monitor toolbar, click the Active Diagnostic Mode
2 If asked whether to continue this operation, click Yes.
3 The Collaboration Server restarts.
4 For RMX 2000/4000, the web client reopens using the Shelf Manager IP address; For RMX 1800,
you need to re-enter the system management IP in the browser to access the web client again.
5 Log in using an Administrator account.
6 On the Hardware Monitor toolbar, click the Active Diagnostic Mode(
Polycom®, Inc.
Collaboration Server Hardware Monitoring
button.
) button.
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