Accessing System Information; Testing The System's Speaker, Microphones, And Camera - Polycom CX5100 User Manual

User's Guide for Polycom CX5100 Unified Communication Station
Troubleshooting Audio and Video Problems
Symptom
Others don't see my video.
My video is flickering.
My video is displayed at a very low frame
rate.
Audio
Others don't hear my audio.
I don't hear audio from others.
I muted my audio in Lync, but the
microphone indicators on the tabletop unit
do not show red.

Accessing System Information

The System Info page lets you view a listing of system settings and status that may be helpful in
troubleshooting. The information is refreshed each time you access the page. To refresh the page, go to
another page and return to the System Info page.
To access information about your system:
» From the CX5100 - CX5500 Control Panel, click System and then click System Info.

Testing the System's Speaker, Microphones, and Camera

You can ensure that your Polycom CX5100 is configured and operating correctly by testing the speaker,
microphones, and camera.
To test the speaker and microphones:
1 From the Microsoft Lync client, click
Polycom, Inc.
Corrective Action
Ensure that your privacy cap is raised.
Ensure that all cables are connected securely.
Verify your video device settings. In Microsoft Lync, click
Options and choose Video Device. Ensure that CX5100 is
selected as the video device.
Restart the Polycom CX5100 system.
Ensure that the Power Frequency is set correctly for your locale.
From the CX5100 - CX5500 Control Panel, click System and then
click Advanced. Then, choose the Power Frequency you need.
Ensure that the tabletop unit is plugged in to the blue USB 3.0 port
on the power data box.
Ensure that your audio is not muted using the mute buttons on the
tabletop unit or by using the mute button in the Lync client.
Ensure that your microphone cable is connected securely.
Verify your audio settings. In Microsoft Lync, click
choose Audio Device. Ensure that CX5100 is selected as the
audio device.
Ensure that the far-site audio is not muted.
Ensure that your volume is set to an audible level.
Muting your audio in Lync does not control the CX5100 system's
microphone indicators. Your audio is still muted, and the far end
does not hear your audio.
Options.
Troubleshooting
Options and
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