Polycom Viewstation 128 User Manual
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Polycom Viewstation 128 User Manual

Polycom digital camera user's guide
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Summary of Contents for Polycom Viewstation 128

  • Page 1 ViewStation 128/512/MP ™ USER’S GUIDE...

  • Page 2: Trademark Information

    Polycom, Inc. Warranty Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve (12) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service or modification by anyone other than a Polycom, Inc.

  • Page 3: Important Safeguards

    Limitation of Remedies and Damages Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not limited to loss of information, business, or profits.
  • Page 4 Changes or modifications not expressly approved by Polycom could void the user's authority to operate this equipment. This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment.
  • Page 5 The system is intended to be powered by a Class 2 power supply 5V@4.5A, 12V@1.5A. Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS. VideoServer Statement Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement.

  • Page 7: Table Of Contents

    Table of Contents Getting Started What’s In the Box? ... 11 The Remote Control ... 13 The Microphone Pod ... 13 What You Need to Get Started ... 13 ISDN ... 13 Television Monitors ... 14 Power Supply ... 14 NT-1 Device ...
  • Page 8 Setting Camera Presets ... 44 Mirroring the Camera Positions ... 45 Automatic Voice Tracking ... 45 Tracking to Camera Presets ... 45 Tracking to Far-Site Camera Presets ... 46 Backlight Compensation ... 46 Adjusting the Sound on the ViewStation ... 47 Positioning Microphone Pods ...
  • Page 9 System Information ViewStation Diagnostics ... 85 Network Statistics ... 86 Advanced Network Statistics ... 87 Call Status ... 87 Color Bar ... 88 Audio ... 88 Near-End Loop ... 89 Far-End Loop ... 90 Reset System ... 90 How to Check the Setup of Your ViewStation ... 91 General Setup ...
  • Page 10 Table of Contents IMUX Information ... 122 Upgrading Your ViewStation 512 to an MP ... 122 Troubleshooting ISDN Information ISDN Switches ... 131 ISDN Errors ... 131 Index ViewStation User’s Guide...

  • Page 11: Getting Started

    The QuickStart booklet that came with your unit shows you how to connect the ViewStation. This manual will explain all the features common to the ViewStation 128, 512 and MP. Specific setup and configuration information for the ViewStation 512 and MP can be found in the ViewStation 512/MP section of this manual.
  • Page 12 • Remote control • User’s Guide • QuickStart booklet • ReadMe First document • Package labeled “Required Cables” that contains three cables • Package labeled “Optional Equipment Cables” that contains eight cables • Miscellaneous package that contains a hook and loop cable tie, adhesive dots, and three AAA batteries.

  • Page 13: The Remote Control

    ISDN The ViewStation uses an ISDN line to transmit and receive your video calls. The ViewStation 128 supports a single ISDN line for up to 128kbps videoconferencing. The ViewStation 512/MP supports a maximum of four ISDN lines for up to 512kbps videoconferencing.

  • Page 14: Television Monitors

    Television Monitors You can use any size S-Video or composite television monitor with the ViewStation. The size of the monitor should be proportional to the size of the room in which the ViewStation resides. You can further enhance your videoconference by connecting two monitors to your ViewStation, one for video and another for displaying graphics.

  • Page 15: Setting Up Your Viewstation

    Setting Up Your ViewStation Connecting the ViewStation is easy. The cable connectors are color-coordinated with the corresponding connectors on the back of the ViewStation. To hook up your ViewStation, use your QuickStart booklet as a guide and follow these steps: Place the ViewStation unit on top of the monitor as shown below.
  • Page 16 Connect the various cables to the back of your ViewStation. For more details, see your QuickStart booklet. Connect any extra equipment, such as an additional television monitor, a VCR, laptop, LAN, telephone, or document camera, to the back of your ViewStation.
  • Page 17 5. Wrap the cable tie that came with your ViewStation around all of the cables on the back of the unit so they don’t get tangled. Slide one end of the cable tie through the plastic octagonal piece and then attach the octagonal piece to the back of the television monitor.

  • Page 18: Viewstation Setup Screens

    ViewStation Setup Screens A series of setup screens will appear on your television monitor, beginning with the following screen. Each one will lead you through the setup process. If you want to return to a previous screen at any point, use the arrow buttons on the remote to highlight the Menu icon and press the SELECT button on the remote.
  • Page 19 System Name The System Name screen will ask you to name your ViewStation (up to 34 characters), which will make it easy for others to find your particular ViewStation on the network LAN, if connected. By default, your system name will be your LAN host name, but you can change it.
  • Page 20 ISDN Video Numbers On the ISDN Video Number screen, enter the area or STD code and ISDN number assigned to your ViewStation. Your service provider should have given you this number when you purchased your ISDN line. When you are finished, highlight the Save icon.
  • Page 21 Getting Started If your service provider gave you these numbers, enter them here. If you do not have these numbers, highlight the Start icon and the ViewStation will locate them for you. If you quit while it is searching, your ViewStation will reboot and you have to start the setup process all over again.
  • Page 22 Telephone Numbers On the Telephone Numbers screen, enter the number of the telephone that may be connected to your ViewStation. Also enter the number to another telephone in the same room as the ViewStation. Main Calling Screen Every time you turn on your ViewStation, you will see a numbered icon below the Video Call icon on the main calling screen.

  • Page 23: Testing The Viewstation

    Testing the ViewStation Once you have your ViewStation set up, you can place a test call to one of the numbers that have been preprogrammed into the address book of your ViewStation. To go to the address book, highlight the Address Book icon on the main calling screen and press the SELECT button on the remote.
  • Page 24 Getting Started ViewStation User’s Guide...

  • Page 25: Placing And Answering Calls

    Placing and Answering Calls When you turn on your ViewStation, you will be greeted by the main calling screen. The very first time you turn on your ViewStation and the first time you turn it on after performing a reset, you will first go through the configuration screens discussed in the Getting Started section.

  • Page 26: Placing A Manual Dial Video Call

    There are three ways to place a video call: • Manually • Speed-dial • From the address book Placing a Manual Dial Video Call From the main calling screen, use the arrow buttons on the remote to highlight the Video Call icon. Use the numeric keypad on the remote to enter the number you want to dial.
  • Page 27 2. Use the arrow buttons on the remote to highlight the Speed button on the screen and change the speed of your call. Use the up and down arrow buttons to select a speed from the list that appears on screen. 3.
  • Page 28 To end your call, press the CALL•HANG-UP button on the remote. Highlight the Disconnect Video Call icon and press the SELECT button on the remote. NOTE: If the call was made with a number that is not in your address book, a dialog box will give you the opportunity to add the number.

  • Page 29: Placing A Speed-Dial Call

    Placing a Speed-Dial Call Once you have selected the Address Book icon on the main calling screen, a Speed-Dial screen appears. Use this screen to redial the six most recently dialed numbers. A site must be entered in the address book before it will appear in the Speed-Dial screen.
  • Page 30 TIP: When the call completes and you are using a single-monitor system, the party you called will appear on the screen and you will appear in the picture-in-picture (PIP) window at the lower right. If you have a dual-monitor system, the party you are calling will appear on the main monitor and you will appear on the second monitor.

  • Page 31: Adding A Telephone Call To A Video Call

    Adding a Telephone Call to a Video Call If you have an analog telephone line connected to the back of your ViewStation, you can add a third party to your video call. Third-party audio is only available in the United States and Canada. Once your video call is connected, press the CALL•HANG-UP button on the remote and the following screen will appear.
  • Page 32 Once the third party connects, press the NEAR or FAR button on the remote to return to the videoconference. If you only hear the numbers being dialed and no one ever picks up on the other end, make sure that you have an analog phone line properly connected to the back of the ViewStation.

  • Page 33: Placing A Telephone Call

    Placing a Telephone Call In audio telephone calls, your ViewStation acts as a standard speakerphone. Third-party audio is only available in the United States and Canada. To place an analog telephone call, follow these steps: From the main calling screen, use the arrow buttons on the remote to highlight the Telephone Call icon and press the SELECT button.

  • Page 34: Adding A Video Call To A Telephone Call

    Adding a Video Call to a Telephone Call Another feature of the ViewStation is that you can add a video call while you are in a telephone call. Once your telephone call is connected, use the arrow buttons on the remote to highlight the Menu icon.
  • Page 35 3. Use the numeric keypad on the remote to enter the number you want to dial. If you are dialing within your PBX system, you only need to dial the last four digits of the number. The number format is the same as if you were placing a call from your telephone.

  • Page 36: Answering A Video Call

    To end the regular telephone call, press the CALL•HANG-UP button on the remote. Then highlight the Disconnect Speakerphone icon and press the SELECT button on the remote. If you stay in this screen for 60 seconds, but you do not press the SELECT button, both calls will be disconnected. If the call was made with a number that is not in your address book, a dialog box will give you the opportunity to add the number.

  • Page 37: Address Book

    Address Book The Address Book can be accessed from the Speed-Dial screen. The address book saves you time by allowing you to place calls by name. With the address book, you do not have to remember or look up phone numbers and manually dial them.
  • Page 38 Highlight the New icon and press the SELECT button on the remote. The cursor automatically appears in the Name field. You cannot enter any other information on this screen until you have entered a name for this party. Use the arrow buttons on the remote to go to a letter on the keyboard and then press the SELECT button on the remote to select that letter.

  • Page 39: How To Place A Call From The Address Book

    5. When the keyboard disappears from the screen, use the arrow buttons on the remote to scroll down to the Video Number field. Use the numeric keypad on the remote to enter the numbers. If you need to enter a dot, press the right arrow button on the remote.
  • Page 40 The number and the speed that you’re dialing will appear at the top of the screen. The call progress indicators on the lower left side of the screen indicate the call connection progress. They will change from blue to yellow to orange and finally to green when your call goes through.

  • Page 41: Editing An Existing Entry In The Address Book

    Address Book Editing an Existing Entry in the Address Book From the main address book screen, follow these steps to edit an existing entry. Use the arrow buttons on the remote to highlight an entry. 2. Use the left arrow button on the remote to highlight the Edit icon and press the SELECT button on the remote.

  • Page 42: How To Delete An Entry In The Address Book

    In the Add/Change Entry screen, an onscreen keyboard will appear. Use the arrow buttons on the remote to highlight the line you want to edit and press the SELECT button to select it. In the Name field, delete letters with the backspace key on the keyboard. Highlight each new letter, then press the SELECT button to insert that letter into the Name field.

  • Page 43: Camera And Sound

    Camera and Sound You can adjust the pan, tilt and zoom of near- and far-site cameras. You can also enable the camera to track voices automatically or track to presets. Controlling the Camera To select the camera to control, use the remote control to: •...

  • Page 44: Pan And Tilt

    Pan and Tilt To adjust the pan or tilt of a camera, use the arrow buttons on the remote. The camera will pan, tilt, or zoom only when the Camera icon appears onscreen. • To pan left, press the left arrow button. •...

  • Page 45: Mirroring The Camera Positions

    To go to a particular preset: Use the NEAR or FAR buttons on the remote to determine which camera’s preset to activate. 2. Press the appropriately numbered button on the remote control. Mirroring the Camera Positions You can match the presets on the far-site camera with those on the near-site camera by following these steps: Press the FAR button on the remote during a video call.

  • Page 46: Tracking To Far-Site Camera Presets

    Tracking to Far-Site Camera Presets The ViewStation can control the main camera of a far-site ViewStation. To have the far-site camera mirror the presets on the near-site, press FAR. This loads the camera presets from the near-site camera into the far-site unit.

  • Page 47: Adjusting The Sound On The Viewstation

    Adjusting the Sound on the ViewStation The volume of the ViewStation is indirectly related to the volume on the television monitor. The volume on the television monitor should be set to three-fourths its maximum volume and the ViewStation should be set lower, at a comfortable hearing level.
  • Page 48 Camera and Sound ViewStation User’s Guide...

  • Page 49: Snapshots

    Snapshots You can send a live image or snapshot from any local cameras to the participants in a videoconference using the snapshot feature of the ViewStation. To send a live snapshot or image: Press the SNAPSHOT button on the remote control. 2.
  • Page 50 Press the SNAPSHOT button on the remote again to send the image to the far site. TIP: To preview your snapshot without sending the live video to the far-site, press the SNAPSHOT button once, then press 1, 2 or 3 for your desired camera source. You will see a live preview of the input selected.

  • Page 51: Using Accessories

    Using Accessories The use of the ViewStation can be expanded by connecting other equipment to it. You can connect a second television monitor, a VCR, document camera, or CD player. See the Getting Started section for information about connecting this equipment to your ViewStation. Using a Second Monitor You can connect a second monitor to your ViewStation to provide a wider range of display options.

  • Page 52: Using A Document Camera

    Using a Document Camera You can use a document camera to take pictures of an object to send to the far- site. To use a document camera with your ViewStation, press NEAR on the remote twice. Then use the arrow buttons to highlight the document camera icon on the screen and press the NEAR button on the remote again to remove the camera icon.

  • Page 53: Connecting A Pc

    Connecting a PC The ViewStation can be connected directly to a PC running Microsoft Windows or to a local area network (LAN) to upgrade software, make PowerPoint presentations, or perform remote setup and diagnostics. What You Need • Microsoft Windows 95, 98 or NT •...
  • Page 54 Press the right arrow button on the remote to go to the Setup➢LAN/ SNMP➢LAN/Intranet screen. If your LAN uses DHCP, press the UP arrow on the remote to go to the DHCP field. Use the arrow buttons to set the DHCP setting to Client. This enables the ViewStation to obtain an IP address from a server on your network.

  • Page 55: Connecting A Pc Directly To A Viewstation With No Lan Connection

    Connecting a PC Directly to a ViewStation with No LAN Connection To connect your ViewStation to a PC that is not on a LAN, follow these steps: Connect the blue-tipped cable from the blue connector on the back of your ViewStation to the Ethernet PC card of your computer.
  • Page 56 Right-click on Properties. The Network box appears. Select the Configuration tab and then select TCP/IP. There may be more than one, so choose the one for your LAN adapter and not your dial-up adapter. ViewStation User’s Guide...
  • Page 57 9. Click the Properties button to display the properties of TCP/IP and then select the IP Address tab. Make sure the Obtain An IP Address Automatically button is selected. Then click on OK. 10. Restart your PC. 11. From the main calling screen of the ViewStation, highlight and select the System Info icon to verify your IP address.
  • Page 58 12. After your PC reboots, open Internet Explorer 3.02 or 4.0 and under the View menu, select Internet Options, and then Security. It defaults to medium, which is the setting it should be in to communicate with the ViewStation. Click on OK. 13.
  • Page 59 Connecting a PC 14. The Welcome web page will appear in the web browser on your PC. ViewStation User’s Guide...
  • Page 60 Connecting a PC ViewStation User’s Guide...

  • Page 61: Presentations

    Presentations The ViewStation allows you to view and present Microsoft PowerPoint 97 slides when it is connected to a PC. You can conduct a presentation on the ViewStation or you can watch a presentation from your PC anywhere in the world.
  • Page 62 The Welcome web page will appear. Click on the View a Presentation icon and the slides will appear. ViewStation User’s Guide...

  • Page 63: Presenting Slides

    Presenting Slides Follow these steps to display a slide presentation on the ViewStation: On your PC, open Internet Explorer 3.02, 4.0 or Netscape 4.5. NOTE: 2. In the address field, enter the IP address of the ViewStation that you will display the slides on.
  • Page 64 Presentations The Welcome web page will appear. ViewStation User’s Guide...
  • Page 65 Presentations 4. Click on the Select a Presentation icon and the following web page will appear. ViewStation User’s Guide...
  • Page 66 Click on the “Press Here to Select a PowerPoint File” button. A pcPresent application window will prompt you for a password. Enter a password if one has been established for the videoconference. Then click on OK. If the security of your browser is set to high, you will not be able to bypass the password.
  • Page 67 8. Click on the PcPresent button and a window will indicate that your slides are being converted to thumbnail sketches. When the PcPresent window becomes full-screen again, your thumbnails have been loaded into the flash memory of the ViewStation. NOTE: 9.
  • Page 68 Presentations ViewStation User’s Guide...

  • Page 69: Remote Management

    Remote Management The ViewStation has an embedded web server that allows you to manage your unit from a remote PC on the same local area network (LAN). Using the built-in web page, you can: • Run diagnostic tests on a system •...
  • Page 70 Remote Management The following Welcome web page will appear in your browser. ViewStation User’s Guide...
  • Page 71 Remote Management Click on the System Information and Management icon and the following Manage System web page will appear. If you are prompted for a user name, enter admin. This is the default. If you want to add a password for the unit when someone accesses it from the web, go to the System Info➢Setup➢Security screen on the ViewStation and enter a password.

  • Page 72: Running Diagnostic Tests On A System

    Remote Management Running Diagnostic Tests on a System The Manage System web page contains the setup options for the ViewStation at the IP address you entered in the Address field of the browser. If you click on the Diagnose System icon on the left side of the page, the following web page will appear.

  • Page 73: Controlling A System

    Controlling a System The interactive onscreen remote control can be accessed by clicking on the Remote Control icon on the left side of the System Diagnostics web page. By clicking the onscreen buttons, you can control most of the functions of a ViewStation.

  • Page 74: Changing The Setup Of A Viewstation

    Remote Management Changing the Setup of a ViewStation If you click on the Setup System icon on the left side of the Manage System web page, the following web page will appear. Click on the setup icon that you want to change and the web page for that feature of the system will appear.

  • Page 75: Remotely Placing And Participating In Video Calls

    Remote Management Remotely Placing and Participating in Video Calls When you click on the Place A Call icon from the Manage System web page, the Dial a Video Call web page will appear. It is a fully integrated call center. You can type a video number into the Number A or Number B field to place a call manually or you can select a number from the onscreen address book that resides on the ViewStation you are connecting to.
  • Page 76 Remote Management ViewStation User’s Guide...

  • Page 77: Data Conferencing

    Data Conferencing lThe ViewStation is T.120-compliant and supports data conferencing when paired with either a ShowStation IP or NetMeeting. Data conferencing features are only available on point-to-point video calls and are off by default. Using a ShowStation IP The ShowStation works best when you have two ViewStations, two ShowStations with LAN cards, and an RJ-45 cable.
  • Page 78 From the main calling screen, go to the System Info➢Setup➢Data Conferencing screen. Enter the name of the ShowStation and return to the main calling screen by pressing the CALL•HANG-UP button on the remote. Place a video call between the two ViewStations. If you do not know how to place a video call, see the Placing and Answering Calls section of this manual.

  • Page 79: Using Netmeeting With A Viewstation

    Using NetMeeting with a ViewStation Microsoft NetMeeting is supported in-band through the ViewStation. To use NetMeeting, your PC must be connected directly (or via your LAN) to your ViewStation. See the Connecting a PC section for more information. NetMeeting data is transmitted from ViewStation to ViewStation via the network (ISDN, etc.) and is displayed on the PC at each site.
  • Page 80 Click on the NetMeeting icon and enter your name in the User Name field of the dialog box (do not use admin as the user name). If you have a slide- viewing password, enter it in the Password field. If you do not remember it, you can find it on the System Info➢Setup➢Security screen of the ViewStation.

  • Page 81: Upgrading Software

    Upgrading Software The software on your ViewStation can be upgraded either via ISDN or over your local area network (LAN). Upgrading ViewStation Software Via ISDN From a ViewStation with software version 4.0 or higher, you can place a video call to another unit (with version 4.0 or higher software) and upgrade its software.

  • Page 82: Upgrading Viewstation Software Over The Lan

    Upgrading ViewStation Software over the LAN You can use the Polycom SoftUpdate application to update your software over the LAN. SoftUpdate will only upgrade your software if it is more recent than Version 1.4. Follow the steps below to upgrade your software.
  • Page 83 7. A dialog box will prompt you for the IP address of your ViewStation. If you have an administration password, enter it here. Click on the OK button if you don’t have one. 8. SoftUpdate will locate your ViewStation on the network and provide the basic information.
  • Page 84 When the ViewStation begins the software upgrade process, the following screen will appear. 10. As the software is being upgraded, you will be informed of its progress. When it is finished, click the OK button and you are done. 11. Print the ReadMe First file. It contains information that may not be included in this manual.

  • Page 85: System Information

    System Information You can find out everything about your ViewStation by selecting the System Info icon on the main calling screen. If you want to find out more, highlight the Setup & Diagnostics icon and press the SELECT button on the remote. ViewStation Diagnostics To run diagnostics from your PC, see the Remote Management section for details.

  • Page 86: Network Statistics

    To go back to the Diagnostics screen, use the arrow buttons on the remote to highlight the Menu icon and then press the SELECT button. To return to the main calling screen at any time, press the CALL•HANG-UP button on the remote. TIP: Network Statistics The Network Statistics screen describes the video and audio protocols and the...

  • Page 87: Advanced Network Statistics

    Advanced Network Statistics The Advanced Network Statistics screen contains information about the status of your call. It describes how fast audio and video is coming in and going out during a call. Call Status The Call Status screen allows you to determine if one of the far-site’s ISDN channels consistently fails to connect.

  • Page 88: Color Bar

    Color Bar The Color Bar screen allows you to test the color settings of your television monitor. While you are viewing the color bar, find the controls on the television monitor that allow you to adjust its colors. Press any button on the remote to return to the Color Bar screen.

  • Page 89: Near-End Loop

    System Information The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation. Near-End Loop The Near-End Loop screen allows you to test the encoder/decoder of your unit. This can help you diagnose a problem with a video call. If you send a near-end loop during a call, the far-site will see a loop of themselves.

  • Page 90: Far-End Loop

    Far-End Loop The Far-End Loop screen allows you to test the communication quality from point to point. However, this only works while you are in a call. To stop the loop, press any button on the remote. Then highlight the Menu icon to return to the Diagnostics screen.

  • Page 91: How To Check The Setup Of Your Viewstation

    How to Check the Setup of Your ViewStation The ViewStation allows you to see your initial configuration when you first set up your unit. You can change the setup at any time, either on the ViewStation or from your PC. To check the setup of a particular ViewStation from your PC, see the Remote Management section for details.

  • Page 92: General Setup

    General Setup The General Setup screen contains the basic information regarding your ViewStation. You can change this information at any time. If you want more technical explanations in your error messages, you can select Expert in the Help Level field. If you want to set a limit on the amount of time in video calls, which gives you more control over the use of your ISDN lines, you can set it here.

  • Page 93: Lan/Snmp

    LAN/SNMP The LAN/SNMP screen contains information that is of interest to the system administrator. This information enables the network to identify your ViewStation. LAN/Intranet The LAN/Intranet screen is where you would change the DHCP setting for your ViewStation. If it is connected to a LAN, then Client should be selected in the DHCP field (if DHCP is available).

  • Page 94: Data Conferencing

    SNMP In addition to system administration information, the SNMP Setup screen contains the name of the person who set up your ViewStation. If you have a problem that you cannot solve, they may be able to help you. Data Conferencing If you have a ShowStation document camera connected to your ViewStation, the Data Conference screen will display its IP address.

  • Page 95: Phone/Audio

    Phone/Audio The Telephone & Audio screen contains information about the analog telephone connected to your ViewStation. It also allows you to mute incoming calls so that the ringing sound won’t disturb you. You can adjust the volume of the sounds that the ViewStation makes when you select an object on the screen with the remote control.

  • Page 96: Security

    System Information Primary Camera allows you to specify which camera will be selected when the ViewStation is powered on. PIP Always On allows you to have the picture-in- picture (PIP) displayed at all times or only when the ViewStation needs to display the basic setup elements.

  • Page 97: Software/Hardware

    System Information Software/Hardware The Software screen contains the serial number for your ViewStation. If you need to upgrade your software in the future, you may be asked for this information. See the Upgrading Software section of this manual for details about upgrading the software on your ViewStation.
  • Page 98 System Information The Hardware screen contains information about the type of camera inside the ViewStation, the technology it uses to send the video in your calls, and the version of your microphone. The Update screen can only be accessed if you are in a video call and trying to update another ViewStation’s software over a LAN.

  • Page 99: Viewstation 512/Mp

    ViewStation 512/MP This section discusses setup and operation that is specific to the ViewStation 512 and MP models. The ViewStation 512 allows you to connect up to four ISDN lines to conduct videoconferences at a maximum 512kbps. In addition to the standard equipment that is shipped with all models of the ViewStation, the ViewStation 512 includes an external Quad-BRI Inverse Multiplexer (IMUX) module and four RJ-45 ISDN cables.

  • Page 100: Calling Speed And Audiovisual Quality

    Basic Setup for the ViewStation 512 and MP Follow the instructions in the ViewStation 512/MP QuickStart booklet or the Getting Started section of this manual to install your unit. The ViewStation 512 and MP vary from the ViewStation 128 with the following additional equipment: •...

  • Page 101: Initial Configuration Screens For Viewstation 512 And Mp

    When you first connect the IMUX module to the ViewStation unit and available ISDN lines, the red status light on top of the IMUX module will light. The green line connection indicators for lines 2, 3, and 4 will light, and the indicator for line 1 will flicker for a moment, then become steady.
  • Page 102 ViewStation 512/MP Highlight and select the IMUX Information icon and press the SELECT button on the remote to configure your IMUX module. Highlight and select the Numbers icon to go to the ISDN Video Numbers screen. Use the numeric keypad on the remote to enter the area or STD code and the ISDN numbers assigned to your ViewStation.
  • Page 103 ViewStation 512/MP On the Advanced Dialing screen, you can define how each ISDN channel will be dialed. Normally, channels are dialed in parallel. The Dialing Speeds screen allows you to specify the dialing speeds that will be available when you place a call. Use the arrow buttons on the remote to highlight the box to the right of each speed and press the SELECT button to select a speed.

  • Page 104: Auto-Detect Spids

    ViewStation 512/MP The Audio Quality Preference screen allows you to choose an audio protocol. G.722 audio delivers higher quality audio, but uses 48kbps of the video bandwidth. G.728 delivers telephone quality audio and uses only 16kbps of the video bandwidth. To set the audio protocol, use the + and - buttons on your remote to move the slider.

  • Page 105: Isdn Switch

    To enter SPIDs manually rather than detecting them automatically, enter the numbers for each available line in the spaces for each line. Note that each available line can have two SPID numbers. NOTE: ISDN Switch On this screen you specify what type of switch your ISDN line is on. If the Auto- Detect SPID procedure detects the ISDN switch type, the system will bypass this screen;...

  • Page 106: Main Calling Screen

    ViewStation 512/MP Main Calling Screen If your ISDN lines are not properly configured, the main calling screen will display an ISDN checking icon in addition to the standard icons. This icon displays one line indicator for each line the ViewStation detects and attempts to connect.

  • Page 107: Placing A Call With The Viewstation 512

    Placing a Call with the ViewStation 512 Once you select the Video Call icon, you are ready to make a manually dialed video call. Use the Video Phone screen to manually enter the ISDN numbers of the party being called. Some calls require the input of two different ISDN numbers.
  • Page 108 To select a calling speed, highlight the Speed Indicator Icon, press SELECT, then use the UP and DOWN arrow buttons to select a speed from the list that appears onscreen. The number of connected ISDN lines and the selections made on the Dialing Speeds screen will determine the speeds that are available.
  • Page 109 7. To end the call, press the CALL•HANG-UP button on the remote , which takes you to the Call Hangup Choices screen. 8. Use the arrow keys to highlight the Disconnect Video Call icon and press SELECT. If you highlight the icon but do not press SELECT, the call will disconnect automatically after 60 seconds.

  • Page 110: Placing A Multi-Point Call With The Viewstation Mp

    Placing a Multi-Point Call with the ViewStation MP To place a multi-point video call, follow these steps: From the main calling screen, highlight the Video Call icon and press the SELECT button. Enter the number of the first party in your call in the Video Phone screen and change the speed of your call if necessary.

  • Page 111: Customizing The Address Book

    3. Once the call is connected, press the CALL•HANG-UP button on the remote to get to the Call Hangup Choices screen. Highlight the Add a Video Call icon. The number of call progress indicators indicates the number of ISDN channels that are used in this call. 4.
  • Page 112 When the following screen appears, highlight the Multi-Site icon and press the SELECT button on the remote. The cursor automatically appears in the Name field. This is the field that contains the name of the meeting or site you will be calling in this entry. You cannot enter any other information on this screen until you have entered a name for this meeting.
  • Page 113 6. When the keyboard disappears from the screen, scroll down to the Speed field. If you want to change the speed, press the the SELECT button on the remote while this field is highlighted. Use the arrow buttons on the remote to select a speed from the list and press the SELECT button on the remote.

  • Page 114: Setting The Viewing Modes For The Viewstation Mp

    From the address book, select entries to put in your multi-point address meeting. Highlight the site that you want to add and press the SELECT button on the remote. This will add the site to your meeting. The orange highlighted box will return to the Add/Change Entry screen. Use the arrow buttons on the remote to highlight the Save icon and press the SELECT button on the remote.
  • Page 115 • Discussion Mode. In Discussion mode, all of the sites can see everyone in the meeting at the same time. This feature is sometimes referred to as continuous presence or Hollywood Squares. If you are using a single-monitor system, the monitor screen will display three or four windows, depending on whether you are in a three- or four-way call.
  • Page 116 Follow these steps to switch multi-point meeting modes: From the main calling screen, highlight the System Info icon and press the SELECT button on the remote. If you are switching modes during a multi-point call, press the MENU button to go to the main calling screen. Go to Setup &...

  • Page 117: Viewstation 512/Mp Diagnostics

    ViewStation 512/MP Diagnostics Network Statistics The Network Statistics screen describes the video and audio protocols and the speeds at which your call will travel over the network and to the party you are calling. You can also check the status of your call. Advanced Network Statistics The Advanced Network Statistics screen contains information about the status of each call in your multi-point videoconference.

  • Page 118: Call Status

    Call Status The Call Status screen allows you to determine if one or more of the far-site’s ISDN channels consistently fails to connect. If you highlight one of the call progress indicators, the ISDN number for that channel will appear. You can compare this number with the number you dialed to reach the far-site or you can check for a malfunctioning channel.

  • Page 119: Near-End Loop

    The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation. Near-End Loop The Near-End Loop screen allows you to see how a far-site would see and hear you. This can help you diagnose a problem with a video call. If you send a near- end loop during a call, the far-site will see a loop of themselves.

  • Page 120: Far-End Loop

    Far-End Loop The Far-End Loop screen allows you to find out whether or not your audio and video is going out and coming back properly. However, this only works while you are in a call. To stop the loop, press any button on the remote. Then highlight the Menu icon to return to the Diagnostics screen.

  • Page 121: Viewstation 512/Mp Setup

    ViewStation 512/MP Setup You can change the configuration of your ViewStation 512 or MP at anytime. To make changes, select the System Info icon from the main calling screen and then select the Setup icon. The following screen will appear, which contains the configuration information for your ViewStation.

  • Page 122: Imux Information

    IMUX Information If you select the IMUX Information icon, you can select the icons on the following screen to reconfigure the way your calls are placed. Upgrading Your ViewStation 512 to an MP To upgrade your ViewStation, you must get the MP upgrade software from your reseller.

  • Page 123: Troubleshooting

    Troubleshooting Symptom Audio Volume set too low on the ViewStation. Not enough volume during a call. Volume set too low on the monitor. ViewStation startup music plays through the built-in Monitor speakers or audio ViewStation speaker but amplifier not properly not through monitor connected.
  • Page 124 Symptom Near-site or far-site can not hear or see the VCR VCR input is not selected. audio. Video Picture is blank on the System goes to ‘sleep’ mode main monitor. after 10 minutes of inactivity. Monitors are connected to the Same picture is seen on same output.

  • Page 125: Isdn Information

    Symptom Network and Communications Line Status icons do not go away so video calls ISDN line is not present. cannot be made. ISDN number entered incorrectly. SPID numbers entered incorrectly. Note: The AT&T point-to-point protocol does not require SPIDs. ViewStation is directly connected to a U interface.
  • Page 126 Symptom IMUX 512 (Inverse Multiplexer) Cannot dial remote Call progress circles only system in BONDING show blue or yellow. 384K calls Call progress circles do not Dialing a remote site in turn green, or remain blue calls above 128K does after the first channel not work.
  • Page 127 Symptom Presentations Web browser does not allow showing PowerPoint Wrong version of web presentations from the PC browser. to the ViewStation. Wrong version of Microsoft Office. PowerPoint presentation does not export. Insufficient disk space. Incorrect password. Cannot connect to the PC from the ViewStation for Firewall between the presentation.
  • Page 128 Symptom General Problems Slow blinking green light appears on the front of the The system is sleeping. ViewStation. Red light appears on the The system is in a call. front of the ViewStation. Green light appears on the front on the The system is not in a call.

  • Page 129: Isdn Information

    ISDN Information If you are not connected to an internal phone system, called a PBX, you will need to connect the ISDN cables from your ViewStation to the IMUX module to the NT-1 device, which is connected to an ISDN wall jack. Once everything is connected, their lights will indicate whether or not they are connected properly.
  • Page 130 On a Motorola NT1D, you should see the following status lights when your ISDN lines are properly connected. The dip switches should be set as follows: On an Alpha Telecom (AT1) UT620F, you should see the following status lights when your ISDN lines are properly connected. Power The dip switches should set as follows: Status...

  • Page 131: Isdn Switches

    ISDN Switches Depending on the type of ISDN lines you are using, your service provider may assign zero, one, or two SPIDs per line. Switch Type AT&T 5ESS Custom AT&T 5ESS NI-1 NT DMS-100 NI-1 Siemens EWSD NI-1 Siemens EWSD NI-2 International (outside United States or ISDN Errors The following table describes ISDN standard cause values that are sent from the...
  • Page 132 Code Cause No answer from user (user alerted) Call rejected Number changed Non-selected user clearing Destination out of order Invalid number format Facility rejected Response to STATUS ENQUIRY Normal, unspecified No circuit/channel available Network out of order Temporary failure Switching equipment congestion Access information discarded...
  • Page 133 Code Cause Bearer capability not authorized Bearer capability not presently available Service or option not available, unspecified Bearer capability not implemented Channel type not implemented Requested facility not implemented Only restricted digital information bearer is available Service or option not available, unspecified Invalid call reference value Identified channel does...
  • Page 134 Code Cause Invalid message, unspecified Mandatory information element is missing Message type nonexistent or not implemented Message incompatible with call state or message type nonexistent Information element nonexistent or not implemented Invalid information element contents Message not compatible with call state Recovery on timer expiry Protocol error, unspecified Interworking, unspecified...

  • Page 135: Index

    Index accessories document camera, 52 second monitor, 51 ShowStation IP, 52 VCR, 51 address book adding an entry, 37 creating multi-site entries, 111 deleting an entry, 42 editing an entry, 41 placing a call, 39 advanced network statistics for ViewStation 512 and MP, 117 audio, testing (for the ViewStation 512 and MP), 118 audio, testing, 88...
  • Page 136 data conferencing 77 setup information, 94 using a ShowStation IP, 77 using NetMeeting, 79 DHCP, 54 diagnostics advanced network statistics, 87 audio audio meter, 89, 119 generate tone, 88 call status, 87 color bar, 88 during a video call, 86 far end loop, 90 from the ViewStation, 85 from the web, 72...
  • Page 137 name of your system, 19 network statistics for ViewStation 512 and MP, 117 NT-1 (definition), 14 NT-1, status indicator information, 129 passwords for the web server, 71 on the Security screen, 96 PC, connecting to a ViewStation 53 no LAN connection, 55 on a LAN, 53 requirements, 53 PIP (definition), 30...
  • Page 138 SNMP status, 94 SoftUpdate application, 82 software (on the ViewStation) setup information, 97 software upgrades connecting a PC to the ViewStation, enabling MP capabilities, 97, 122 over ISDN, 81 over the LAN, 82, 98 password location, 96 requirements, 82 sound, adjusting, 47 sound, testing, 88, 118 speed dialing, 103...
  • Page 139 web server (in the ViewStation) 69 accessing, 69 changing the setup of a ViewStation, 74 controlling a system from the web, Dial a Video Call web page, 75 General Setup web page, 74 Manage System web page, 71 placing calls from the web, 75 remote diagnostics, 72 sending messages to a ViewStation, Welcome web page, 70...
  • Page 140 Index ViewStation User’s Guide...

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