Sip-Fax Function - Konica Minolta bizhub 362 Service Manual

12. Troubleshooting
12.2.14

SIP-FAX Function

NOTE
• Confirm Item "SIP-FAX Adaptor Troubleshooting" simultaneously with <SIP-FAX
Function>.
See P.211
Item Error
Error Details
No. Code
1 E30XXX Destination
error for SIP
connection
Destination
machine
busy for SIP
connection
SIP connec-
tion error
2 E31XXX Temporary
error for SIP
connection
188
Analysis Possible
Method Cause
Confirm the set- Destination number
tings of the is incorrect.
machine receiv-
ing.
SIP-FAX adaptor 2
failure (LAN fail-
ure, power discon-
nection, setting
error)
If you can suc- Destination termi-
cessfully send to nal is being used.
another
Response is not
machine, take
received from des-
the actions
tination terminal.
described here.
IP address of
MFP2 registered
for SIP-FAX adap-
tor 2 is incorrect.
Port number of
SIP-FAX function
setting of MFP2 dif-
fers from port num-
ber of SIP-FAX
adaptor 2.
SIP-FAX adaptor 2
failure (LAN fail-
ure, power discon-
nection, setting
error)
Confirm the You attempted to
communication communicate with
operation. SIP-FAX during
FAX over IP com-
munication.
Confirm the A SIP web was
communication called simulta-
operation. neously.
A SIP disconnec-
tion occurred dur-
ing communication.
Field Service Ver. 1.0 Dec. 2008
Action to be Taken
Correctly set the MFP2
destination num-
ber with the desti-
nation.
Correctly set SIP- Adaptor 2
FAX adaptor 2
with the destina-
tion.
Wait awhile and MFP2
send again.
Confirm with the MFP2
destination:
• Power is ON,
• SIP-FAX setting,
• LAN5 connec-
tion,
• Correct opera-
tion.
Confirm the IP Adaptor 2 /
address setting of MFP2
SIP-FAX adaptor 2
with the destina-
tion.
Confirm the port Adaptor 2 /
number setting of MFP2
SIP-FAX adaptor 2
with the destina-
tion.
Correctly connect Adaptor 2
SIP-FAX adaptor 2
with the destina-
tion and confirm.
Wait awhile and MFP1 /
send again. Adaptor 1
Wait awhile and MFP1 /
send again. Adaptor 1
Subject