Network Fax - Konica Minolta bizhub 362 Service Manual

12. Troubleshooting
Item
Condition (Message)
No.
8 Invalid receiver E-mail
address
9 Invalid receiver E-mail
address
10 Cannot send message
11 Send error
12 Communication error
13 File I/O error
12.4.13

Network FAX

• Sharing an E-mail address with other E-mail software.
Item
Condition
No.
1 An E-mail with a TIFF
attachment is returned as
undelivered.
2 Mail cannot be received
NOTE
• Network FAX series have several sister products. Only one can be operated on one
PC. Therefore, uninstall another Network FAX series completely referring to
ReadMe when you use this software.
210
Possible Cause
The server rejected the E-mail
because the receiver E-mail
address was not a valid E-mail
address.
The domain name of the net-
work MFP device is incorrect.
The fax was sent, but the
server rejected it.
An error occurred while send-
ing via facsimile.
An error occurred while com-
municating with the server,
which terminated the connec-
tion.
A file operation error occurred. Restart the computer and tray again.
Possible Cause
These error notices occur when
the E-mail is undeliverable.
Mail is set to be deleted from the
server after being received.
Field Service Ver. 1.0 Dec. 2008
Action to be Taken
Check that the E-mail address of the
sender is a valid E-mail address (such
as edward@xxxx.com).
Check that the domain name is
correct. (See Chapter 1 of the
Operations Manual for details.)
Consult with the system administrator
responsible for the server to check
that the SMTP server is running nor-
mally.
When the attached document size is
large, the server may not process it
correctly.
If the user did not abort the send pro-
cess, this error could indicate a net-
work fault. Wait a few moments before
resending, or consult the system
administrator.
Action to be Taken
Check that the receiver's E-mail
address is correct.
Set the mail software being used
so as not to delete mail from the
server.