Konica Minolta bizhub 3622 User Manual

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bizhub 3622

USER'S GUIDE

Table of Contents

Troubleshooting

Summary of Contents for Konica Minolta bizhub 3622

Page 1 3622 USER’S GUIDE...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................11 Using the control panel.............................13 Understanding the status of the sleep button and indicator light............13 Using the Embedded Web Server......................... 14 Printing the Menu Settings Page........................14 Printing the Network Setup Page........................14 Loading paper and specialty media............15...
Page 3 Contents Copying on letterhead............................. 24 Copying on both sides of the paper (two‑sided)..................24 Reducing or enlarging copies........................25 Collating copies..............................25 Placing separator sheets between copies....................25 Copying multiple pages onto a single sheet..................... 25 Creating a copy shortcut..........................26 E-mailing......................
Page 4 Contents E-mail..................................78 FTP..................................85 Network/Ports..............................89 Security................................101 Reports................................106 Help..................................107 Troubleshooting............................... 108 Securing the printer..................109 Locating the security slot..........................109 Erasing printer memory..........................109 Restoring factory default settings.........................110 Statement of Volatility............................110 Maintaining the printer................111 Networking................................111 Cleaning printer parts............................113 Ordering parts and supplies..........................
Page 5 Contents Printing problems.............................146 Faxing problems............................... 174 Scanning problems............................178 Contacting customer support........................182 Upgrading and migrating.................183 Hardware................................183 Software................................187 Firmware................................189 Notices......................191 Index......................198...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 8 Safety information CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 540 mm (21 in.) Rear 203 mm (8 in.) Right side 305 mm (12 in.) Front 510 mm (20 in.) Left side 203 mm (8 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 11: Attaching Cables
Learning about the printer Front door release button Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 100‑sheet multipurpose feeder Front door Paper stopper Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 12 Learning about the printer Use the Power cord socket Connect the printer to an electrical outlet. Ethernet port* Connect the printer to an Ethernet network. LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL ﬁlter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.
Page 13: Using The Control Panel
Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Arrow buttons Scroll through the menus or move between screens and menu options. Select button • Select menu options. • Save the settings. Redial button View the last number dialed.
Page 14: Using The Embedded Web Server
Learning about the printer Sleep button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode. Using the Embedded Web Server Note: This functionality is available only in network printers or printers connected to print servers. Use the Embedded Web Server to: •...
Page 15: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > Select a paper source, and then conﬁgure the size and type of the specialty media. Conﬁguring Universal paper settings From the control panel, navigate to: >...
Page 16 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 17: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 18: Linking Trays
Loading paper and specialty media • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 19: Supported Paper
Supported paper Supported paper Supported paper sizes Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 20 Supported paper Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal 76.2 x 127 mm to 216 x 356 mm (3 x 5 in. to 8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm...
Page 21: Supported Paper Types
Supported paper Supported paper types Paper type Tray Multipurpose Two‑sided Scanner glass feeder printing Plain paper Card stock Transparency Recycled Paper labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 22: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and paper type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 23: Printing A Font Sample List
Printing Tap Print, and then select the printer. Send the print job. Printing a font sample list From the control panel, navigate to: > Settings > > Reports > > Print > > Print Fonts Select PCL Fonts or PostScript Fonts, and then press Printing a directory list From the control panel, navigate to: >...
Page 24: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and the output have the same paper size. From the control panel, specify the number of copies. If necessary, adjust the copy settings.
Page 25: Reducing Or Enlarging Copies
Copying Adjust the setting. Copy the document. Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 26: Creating A Copy Shortcut
Copying Creating a copy shortcut Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 27: E-Mailing
E-mailing E-mailing Setting up the e‑mail function Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 28: Creating An E-Mail Shortcut
E-mailing Using the shortcut number From the control panel, press #, and then enter the shortcut number using the keypad. Send the e‑mail. Creating an e-mail shortcut Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 29: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue.
Page 30 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 31 Faxing Connected to the same telephone wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the answering machine to the telephone port of the printer.
Page 32 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 33 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 34 Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 35 Faxing To minimize interference between the two channels, ask for a DSL ﬁlter from your DSL provider. Connect the line port of the DSL ﬁlter to the wall jack. Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the telephone port on the DSL ﬁlter.
Page 36 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second telephone port.
Page 37 Faxing Setting up fax using cable modem connection CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 38 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
Page 39 Faxing Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 40 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 41 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 42: Sending A Fax
Faxing Setting the fax date and time Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 43: Scheduling A Fax
Faxing Click Fax > Enable fax, and then enter the recipient number. If necessary, conﬁgure other fax settings. Fax the document. For Macintosh users With a document open, choose File > Print. Select the printer, and then enter the recipient number. If necessary, conﬁgure other fax settings.
Page 44: Adjusting The Fax Darkness
Faxing Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Fax > > enter the needed information > Adjust the Darkness setting. Send the fax job. Viewing a fax log Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 45: Forwarding A Fax
Faxing Select a mode. Apply the changes. Forwarding a fax Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 46: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > FTP > > enter the needed information If necessary, conﬁgure other FTP settings. Scan the document.
Page 47: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Note: Some of the conﬁguration menus are not displayed according to product ﬁrmware version. Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons •...
Page 48: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Note: This menu does not Connection Guide Media Guide appear in printers that are • • Copy Guide Mono Quality Guide sold in Japan. • • E‑mail Guide Moving Guide •...
Page 49 Understanding the printer menus Menu item Description Paper Sizes Specify the unit of measurement for paper sizes. U.S.* Note: The country or region selected in the initial setup Metric wizard determines the initial paper size setting. Allow Background Removal Allow image background removal in copy, fax, e-mail, FTP, or scan-to-USB jobs.
Page 50 Understanding the printer menus Menu item Description Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Set the number of times that the alarm sounds when the toner cartridge is low. Cartridge Alarm Off* Single...
Page 51 Understanding the printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Jam Content Recovery Specify how to restart a scan job after resolving a paper jam.
Page 52 Understanding the printer menus Menu item Description Timeouts Set the printer to Hibernate mode even when an active Ethernet connection exists. Hibernate Timeout on Connection Hibernate Do Not Hibernate* Eco-Mode Minimize the use of energy, paper, or specialty media. Off* Note: Setting Eco‑Mode to Energy or Paper may affect Energy printer performance, but not print quality.
Page 53 Understanding the printer menus Menu item Description Show the Tray Insert message. Tray Conﬁguration Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Specify the page orientation when loading A5 paper size. A5 Loading Short Edge* Long Edge Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper or envelope appears.
Page 54 Understanding the printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening 0–150(24*) Print Conﬁguration Adjust the toner density when printing or copying documents. Print Density 1–5 (3*) Copy Density 1–5 (3*)
Page 55 Understanding the printer menus Menu item Description Scanner Conﬁguration Align the scan area with the paper location. Scanner Manual Registration Print Quick Test Front ADF Registration Flatbed Registration Scanner Conﬁguration Set the border size around the scanned image that will be erased.
Page 56: Print
Understanding the printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E‑mail Change Language Bookmarks Held Jobs About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location.
Page 57 Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: The multipurpose feeder is available only in some printer models. Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side...
Page 58 Understanding the printer menus Menu item Description Resource Save Set the printer to handle temporary downloads when it receives a job that requires more than the available memory. Off* Notes: • Off sets the printer to retain downloads only until memory is needed. Downloads are deleted to process print jobs.
Page 59 Understanding the printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Accounting Log Frequency Specify how often the printer creates a log ﬁle. Daily Weekly Monthly* Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires.
Page 60 Understanding the printer menus Menu item Description Log File Preﬁx Specify the preﬁx for the log ﬁle name. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Print Error Pages...
Page 61 Understanding the printer menus Menu item Description Font Priority Establish the font search order. Resident* Notes: Flash/Disk • Resident sets the printer to search its memory for the requested font before searching the ﬂash memory. • Flash/Disk sets the printer to search the ﬂash memory for the requested font before searching the printer memory.
Page 62 Understanding the printer menus Menu item Description PCL5 Minimum Line Width Set the initial minimum stroke width. 1–30 (2*) Notes: PCLXL Minimum Line Width • Jobs printed in 1200 dpi use the value directly. 1–30 (2*) • Jobs printed in 4800CQ use half the value. A4 Width Set the width of the logical page on A4‑size paper.
Page 63 Understanding the printer menus HTML Menu item Description Font Name Set the font to use for HTML documents. [List of fonts] (Times*) Font Size Set the font size to use for HTML documents. 1–255 (12*) Scale Scale HTML documents. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 64: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder only appears when Conﬁgure MP is set to MP Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 65 Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 66: Copy
Understanding the printer menus Media Types Menu item Description Plain Paper Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
Page 67 Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) MP Feeder Pages per Side Specify the number of page images to print on one side of a sheet of paper.
Page 68 Understanding the printer menus Menu item Description Custom Overlay Type a custom overlay text. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 69: Fax
Understanding the printer menus Menu item Description Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image. 1–5 (3*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 70 Understanding the printer menus Menu item Description Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Enable Manual Fax Set the printer to fax manually. Off* Notes: • This setting requires a line splitter and a telephone handset. •...
Page 71 Understanding the printer menus Menu item Description Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image.
Page 72 Understanding the printer menus Menu item Description Dial Mode Specify the dial mode for incoming or outgoing faxes. Tone* Pulse Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 73 Understanding the printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of the scanned image. 1–5 (3*) Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 74 Understanding the printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 75 Understanding the printer menus Menu item Description Fax Footer Print the transmission information at the bottom of each page from a received fax. Off* Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes...
Page 76 Understanding the printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
Page 77 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 78: E-Mail
Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number. Remote Fax Name* Dialed Number Enable Job Log View a summary of all fax jobs.
Page 79 Understanding the printer menus Menu item Description Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port Enter the server port number of your secondary or backup SMTP server.
Page 80 Understanding the printer menus Menu item Description Use Active Directory Device Enable user credentials and group designations to connect to the SMTP server. Credentials Device Userid Specify the user ID and password to connect to the SMTP server. Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol.
Page 81 Understanding the printer menus Menu item Description PDF Settings Set the PDF format of the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo...
Page 82 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Note: Mixed Sizes is the factory default setting.
Page 83 Understanding the printer menus Menu item Description Contrast Specify the contrast of the output. Best for content* Background Removal Adjust the amount of background visible on a scanned image. Background Detection Note: If you want to remove the background color from the original Content‑based* document, then set Background Detection to Content-based.
Page 84 Understanding the printer menus Menu item Description Size Error Message Specify an error message that the printer sends when an e‑mail exceeds its allowable ﬁle size. Note: You can type up to 1,024 characters. Limit Destinations Limit sending of e‑mail only to the speciﬁed list of domain name. Note: Use a comma to separate each domain.
Page 85: Ftp
Understanding the printer menus Menu item Description E‑mail Images Sent As Specify how to send the images in e‑mail. Attachment* Web Link Note: An asterisk (*) next to a value indicates the factory default setting. Web Link Setup Menu item Description Server Set the printer to send e‑mail as a web link.
Page 86 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo...
Page 87 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Notes: •...
Page 88 Understanding the printer menus Menu item Description Contrast Specify the contrast of the output. Best for content* Background Removal Adjust the amount of background visible on a scanned image. Background Detection Content‑based* Fixed Level ‑4 to 4 (0*) Mirror Image Create a mirror image of the original document.
Page 89: Network/Ports
Understanding the printer menus Menu item Description Photo Default Set the quality of a photo image on a scanned image. 5–95 (50*) Use Multi‑Page TIFF Choose between single- and multiple‑page TIFF ﬁles. TIFF Compression Set a compression option for TIFF ﬁles. LZW* JPEG Transmission Log...
Page 90 Understanding the printer menus Menu item Description Network Job Timeout Set the time before the printer cancels a network print job. On* (90 seconds) Banner Page Print a banner page. Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a wireless network.
Page 91 Understanding the printer menus Menu item Description Compatibility Specify the wireless standard for the wireless network. 802.11b/g/n (2.4GHz)* Note: 802.11a/b/g/n and 802.11a/n are selectable only if the Enable 802.11a/b/g/n/ac (2.4GHz/5GHz) Wi‑Fi Direct setting is disabled. 802.11a/n/ac (5GHz) Wireless Security Mode Set the type of security for connecting the printer to wireless devices.
Page 92 Understanding the printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 93 Understanding the printer menus Menu item Description IPv4 Enable Dynamic Host Conﬁguration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to dynamically distribute IP addressing and conﬁguration information to clients. IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask...
Page 94 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer receives no data from the Ethernet network.
Page 95 Understanding the printer menus Menu item Description Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections.
Page 96 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update printer security.
Page 97 Understanding the printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Note: This menu item appears only when Base Conﬁguration is set modp3072 (15) to Compatibility.
Page 98 Understanding the printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: To conﬁgure the settings of this menu item, access the Embedded Web Server.
Page 99 Understanding the printer menus Menu item Description Enable FTP/TFTP Send ﬁles using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in some printer models. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. Note: These menu items appear only in some printer models.
Page 100 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 101: Security
Understanding the printer menus Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
Page 102 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 103 Understanding the printer menus Menu item Description E‑maiL Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑maiL Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 104 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 105 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 106: Reports
Understanding the printer menus Menu item Description Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access provides guests with full access control. •...
Page 107: Help
Understanding the printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs.
Page 108: Troubleshooting
Understanding the printer menus Menu item Description Mono Quality Guide Provides information about mono print quality settings Moving Guide Provides information about moving, locating, or shipping the printer Print Quality Guide Provides information about solving print quality issues Supplies Guide Provides information about ordering supplies Troubleshooting Troubleshooting...
Page 109: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 110: Restoring Factory Default Settings
Securing the printer Restoring factory default settings From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults > > Restore Settings > Select Restore all settings, and then press Select RESTORE, and then press For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory”...
Page 111: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Preparing to set up the printer on an Ethernet network Before connecting your printer to an Ethernet network, make sure to have the following information: •...
Page 112 Maintaining the printer If you are installing the printer on an 802.1X network, then you need the following: • Authentication type • Inner authentication type • 802.1X user name and password • Certiﬁcates – No security If your wireless network does not use any type of security, then you do not have any security information. Note: Do not use an unsecured wireless network.
Page 113: Cleaning Printer Parts
Maintaining the printer Copy the eight‑digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 114 Maintaining the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Page 115: Ordering Parts And Supplies
Using genuine KONICA MINOLTA parts and supplies Your KONICA MINOLTA printer is designed to function best with genuine KONICA MINOLTA supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 116: Replacing Parts And Supplies
Maintaining the printer Ordering an imaging unit To order an imaging unit, contact the place where you purchased the printer. Checking the status of parts and supplies From the control panel, navigate to: > Status/Supplies > > Supplies > Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 117 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides.
Page 118 Maintaining the printer Close the front door. Note: Dispose of the empty toner cartridge according to your local regulations. Do not burn the cartridge. CAUTION—POTENTIAL INJURY: If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. Replacing the imaging unit Open the front door.
Page 119 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit. Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 120 Maintaining the printer Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. Insert the new imaging unit. Note: Use the arrows inside the printer as guides. Insert the toner cartridge. Note: Use the arrows inside the printer as guides.
Page 121 Maintaining the printer Close the front door. Note: Dispose of the used imaging unit according to your local regulations. Do not burn the imaging unit. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 122 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 123 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 124 Maintaining the printer...
Page 125 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 126 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 127: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 128: Saving Energy And Paper
Maintaining the printer • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Page 129 Maintaining the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...
Page 130: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 131: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 132: Paper Jam In The Front Door
Clearing jams Paper jam in the front door Remove the tray. Open the front door.
Page 133 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 134 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
Page 135: Paper Jam In The Rear Door
Clearing jams Note: Use the arrows inside the printer as guides. Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close the front door. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 136: Paper Jam In The Standard Bin
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 137: Paper Jam In The Duplex Unit
Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 138: Paper Jam In Trays
Clearing jams Insert the tray. Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper.
Page 139: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 140 Clearing jams Close the ADF cover.
Page 141: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...
Page 142: Internal Option Problems
Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Checking the printer connectivity From the control panel, navigate to: >...
Page 143: Paper Feed Problems
Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the internal option is properly installed in the controller board. Turn off the printer, and then unplug the power cord from the electrical outlet. Make sure that the internal option is installed in the appropriate connector in the controller board.
Page 144 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: > Settings > > Print > > Layout > Select Collate, and then press Set Collate to On, and then press Print the document.
Page 145 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 146: Printing Problems
Troubleshooting Printing problems Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 147 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document.
Page 148 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a very long print job. • Observe the recommended ambient temperature for the printer.
Page 149 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn it back on. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 150 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 151 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 152 Troubleshooting Action Step 7 Go to step 8. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 153 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Adjust the print quality settings. From the control panel, navigate to: Settings > Print > Quality > Pixel Boost > Fonts Adjust Toner Darkness to 7. From the control panel, navigate Settings >...
Page 154 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 155 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 156 Troubleshooting Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
Page 157 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 158 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 159 Troubleshooting Action Step 6 Go to step 7. The problem is solved. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed. Note: If necessary, replace the transfer roller. Print the document.
Page 160 Troubleshooting Action Step 2 Go to step 4. Go to step 3. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 3 Go to step 4. The problem is solved. Replace the toner cartridge. Print the document.
Page 161 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 3 Go to step 4. The problem is solved.
Page 162 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 163 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. Take note of the distance, and then Using the Print Quality Test Pages, check if the distance between...
Page 164 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 165 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 166 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 167 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does the toner easily rub off? Step 2 Contact...
Page 168 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 169 Troubleshooting Vertical dark lines or streaks Action Step 1 Go to step 3. Go to step 2. From the control panel, navigate to: Settings > Troubleshooting > Cleaning the scanner Print the document. Do vertical dark lines or streaks appear on prints? Step 2 Contact customer...
Page 170 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 171 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
Page 172 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints? Step 2 Contact customer...
Page 173 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are • inserted in the correct ports. The USB cable with the USB port on the printer Are the cables inserted in the correct ports? •...
Page 174: Faxing Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 175 Troubleshooting Action Step 3 Go to step 5. Go to step 4. Check for a dial tone. • Call the fax number to check if it is working properly. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.
Page 176 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Scan the original document one page at a time. Dial the fax number. Scan the document. Can you send or receive a fax? Can receive but not send faxes Action Step 1 The problem is...
Page 177 Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 178: Scanning Problems
Troubleshooting Scanning problems Cannot scan from a computer Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back on. Resend the scan job. Can you send the scan job? Step 2 The problem is Contact...
Page 179 Troubleshooting Poor copy quality Action Step 1 The problem is Go to step 2. solved. Using a damp, soft, lint-free cloth, wipe the scanner glass and the ADF glass. Make sure that the document or photo is loaded facedown on the upper-left corner of the scanner glass.
Page 180 Troubleshooting Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job. Is the scan job successful? Step 2 The problem is...
Page 181 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the printer is turned on. Resolve any error messages that appear on the display. Copy or scan the document. Is the scanner responding? Step 2 The problem is Go to step 3.
Page 182: Contacting Customer Support
Troubleshooting Adjusting ADF registration From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Scanner Conﬁguration > Scanner Manual Registration In the Print Quick Test menu, touch Start. Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration.
Page 183: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • User Flash • Font cards • Firmware cards – Bar Code – IPDS Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 184 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 185 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 186 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 187: Software
Upgrading and migrating Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 189. Software Supported operating systems Using the Drivers CD, you can install the printer software on the following operating systems: •...
Page 188 Upgrading and migrating For Macintosh users Insert the Drivers CD in the CD/DVD drive of your Macintosh. Open the folder on the CD-ROM that contains the desired printer driver. → Select the folder according to the printer driver, operating system, and language to be used. →...
Page 189: Firmware
Upgrading and migrating Click Add. Click OK. This completes the addition process of the printer. Adding available options in the print driver For Windows users Open the printers folder. Select the printer that needs update, and then do either of the following: For Windows 7 or later, select Printer properties.
Page 190 Upgrading and migrating Apply the changes.
Page 191: Notices
Edition notice User's Guide may not be reproduced in part or in full without permission. KONICA MINOLTA, INC. will not be held liable for any incidents caused by using this printing system or User's Guide. Information included in User's Guide is subject to change without notice.
Page 192 Software, and any and all rights and title to the Software and any copy made from it are retained by KONICA MINOLTA or KONICA MINOLTA Licensor. In no event, this Agreement shall be deemed to assign any copyright and/or any intellectual property rights of the Software from KONICA MINOLTA or KONICA MINOLTA Licensor to you.
Page 193 This printer is designed to work only with genuine KONICA MINOLTA, INC. supplies and you agree to only use genuine KONICA MINOLTA, INC. supplies with this printer. The installed supplies inside the printer are subject to a restriction that they be used only once and returned only to KONICA MINOLTA, INC.
Page 194 KONICA MINOLTA, INC. for remanufacturing or recycling after using them; and (2) will stop working after reaching end of the rated life established by KONICA MINOLTA, INC. (a variable amount of toner may remain when replacement is required). Supplies without this single-use term are available at konicaminolta.com.
Page 195 Notices Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％...
Page 196 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 520;...
Page 197 Notices The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month. Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
Page 198: Index
Index Index conﬁguring supply documents, printing notiﬁcations 116 from a mobile device 22 accessing the controller conﬁguring Universal paper dots on print 159 board 183 settings 15 DSL ﬁlter 34 adapter plug 39 connecting to a wireless network adding options in the print using PIN method 112 driver 189 using Push Button method 112...
Page 199 Index VoIP 35 installing an optional card 184 E‑mail Setup 78 fax troubleshooting installing the printer driver 187 Fax 107 cannot receive faxes 176 internal options Fax Cover Page 77 cannot send faxes 176 ﬁrmware cards 183 Fax Log Settings 77 cannot send or receive font cards 183 Fax Mode 69...
Page 200 Index Menu map 47 paper jams, clearing job prints from the wrong Menu Settings Page in the standard bin 136 tray 173 printing 14 personal identiﬁcation number job prints on the wrong menus method 112 paper 173 Wireless 90 phone splitter 35 paper frequently jams 145 mobile device photos...
Page 201 Index shortcuts, creating troubleshooting, print copy screen 26 collated printing does not safety information 6, 7, 8 FTP address 46 work 144 saving paper 25 skewed print 162 conﬁdential and other held scan troubleshooting sleep button light documents do not print 146 cannot scan from a understanding the status 13 envelope seals when...
Page 202 24 Universal paper settings conﬁguring 15 unlinking trays 18 updating ﬁrmware ﬂash ﬁle 189 USB port 11 using genuine KONICA MINOLTA parts 115 using genuine KONICA MINOLTA supplies 115 using the ADF copying 24 using the control panel 13...

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