Konica Minolta bizhub 362 Service Manual page 592

Field Service Ver. 1.0 Dec. 2008
Item
Condition
No.
9 [Failed to create
image files] is dis-
played.
10 [Selected Scanner key
not found.] is dis-
played.
11 The button disappears
in the machine, but
the icon does not
return from Transmis-
sion Available to
Scanner key Registra-
tion.
12 Nothing happens
when clicking [Check
now].
13 The image files can-
not be opened.
14 Image data file is not
displayed correctly.
15 The IP Scanner can-
not start up.
16 The ImageReceiver
cannot start up.
17 [Number of Scanner
keys reached maxi-
mum] is displayed.
Possible Cause
The received data is invalid.
Load of PC becomes high tempo-
rarily.
File size of received data is large. The received data may exceed the
No destination directory.
Read-only directory.
The key has been deleted.
Scanner key was deleted in the
machine, or the machine was
turned off and on.
No file is received.
No image file was received by the
machine.
Reduced display of Viewer.
Received data is invalid.
TCP/IP is not provided.
IP Scanner is already running.
TCP/IP is not provided.
Last time, IP Scanner was unin-
stalled while having started Imag-
eReceiver. Then IP Scanner was
installed again without restarting
the PC, so ImageReceiver may
have been deleted after the
restart.
Six keys are registered already.
12. Troubleshooting
Action to be Taken
Close the ImageReceiver and restart
it, and perform scanner transmission
again.
When the ImageReceiver is closed,
the received data for which no RX pro-
cess has been done by the IP scanner
is deleted.
When receiving a scanner transmis-
sion image, do not perform compli-
cated operations in the PC.
amount of file space available for the
PC. Perform scanning with a lower
resolution or fewer pages.
Create the directory.
Make it writable.
Check that the key in the machine has
been deleted. Register the scanner
key again.
Click [Delete Scanner Key].
Try scanning again.
Obtain a viewer supporting TIFF files
or PDF files.
Set the reduction ratio to 100%.
Try scanning again.
Add TCP/IP protocol in Network Prop-
erty of Windows, and restart your PC.
It cannot be restarted twice.
Add TCP/IP protocol in Network Prop-
erty of Windows, and restart your PC.
Uninstall IP Scanner and install again.
Delete any unnecessary key.
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