Konica Minolta bizhub 362 Service Manual page 601

12. Troubleshooting
Item
Condition
No.
3 LINK lamp After turning OFF the
does not light power, you turned it
ON again immediately.
Confirm the connec-
tion setting for SIP-
FAX Adaptor. (Setting
is incorrect. Correct it.)
Turn OFF the power of
SIP-FAX Adaptor, and
execute a PING test
from a PC to the prob-
lematic IP address.
If a DHCP server is
used as the setting of
the connection of SIP-
FAX Adaptor, assign
an unused fixed IP
address.
If a DHCP server is
used as the setting of
the connection of SIP-
FAX Adaptor, instead
connect to a PC.
214
Confirmation Item
The IP address
or subnet mask
is inappropriate.
If you receive a
response, the IP
address is dupli-
cated with
another
machine.
No response.
The lamp lights.
Lamp does not
light.
The PC oper-
ates without
problem.
The PC does not
operate.
Field Service Ver. 1.0 Dec. 2008
Action to be
Analysis Taken
(or next Analysis)
→
Turn ON the
power after an
interval of at least
10 seconds
elapses.
Compare the
machine IP
address and sub-
net mask. Gener-
ally, set the
subnet mask
identically. Con-
firm with the net-
work
administrator of
the customer.
Change the IP
address to
another.
Initialize SIP-FAX
Adaptor, and exe-
cute a PING test
to the initial IP
address.
Confirm the
DHCP server
with the network
administrator of
the customer.
Confirm the IP
address and sub-
net mask set-
tings.
Initialize SIP-FAX
Adaptor, and exe-
cute a PING test
to the initial IP
address.
This is a problem
of the DHCP
server or net-
work path to the
DHCP server.
Action to be Taken
(or next Analysis)
If the problem still
is not resolved,
refer to the next
procedure.
If the problem still
is not resolved,
refer to the next
procedure.
If the problem still
is not resolved,
refer to the next
procedure.
If the PING test is
OK, re-set.
If the problem still
is not resolved,
refer to the next
procedure.
Refer to procedure
"Confirm the Con-
nection setting for
SIP-FAX Adaptor".
If the PING test is
OK, re-set.
Confirm with the
network adminis-
trator of the cus-
tomer.