Avaya Communication Manager Administrator's Manual page 1545

Service Observing (VDNs)
Provides the option of observing and/or monitoring another user's calls.
Timed ACW
Places an auto-in agent in ACW for an administered length of time after completion of the
currently active ACD call.
Vectoring (Basic)
Provides basic call vectoring capability.
Vectoring (Prompting)
Allows flexible handling of incoming calls based on information collected from the calling party
or from an ISDN-PRI message.
Vectoring (G3V4 Enhanced)
Allows the use of enhanced comparators, wildcards in digit strings for matching on collected
digits and ANI or II-digits, use of Vector Routing Tables, multiple audio/music sources for use
with wait-time command and priority level with the oldest-call-wait conditional.
Vectoring (ANI/II-Digits Routing)
Provides for ANI and II-Digits vector routing.
Vectoring (G3V4 Advanced Routing)
Provides for Rolling Average Speed of Answer Routing, Expected Wait Time Routing, and VDN
Calls Routing.
Vectoring (CINFO)
Provides the ability to collect ced and cdpd from the network for vector routing. To use this
enhancement, first set either the ISDN-PRI or ISDN-BRI Trunks fields to y.
Vectoring (Best Service Routing)
Enables the Best Service Routing feature. Through special vector commands, Best Service
Routing allows you to compare splits or skills at local and remote locations and queue a call to
the resource that will give the caller the best service.
System-Parameters Customer-Options
Issue 2.1 May 2006 1545