Avaya Communication Manager Administrator's Manual page 1473

Service Link Mode
The service link is the combined hardware and software multimedia connection between an
Enhanced mode complex's H.320 DVC system and a server running Avaya Communication
Manager which terminates the H.320 protocol. When the user receives or makes a call during a
multimedia or IP Softphone or IP Telephone session, a "service link" is established.
Valid entries
as-needed
permanent
Set Color
Enter a valid set color as defined in the
Assignments page
burg (burgundy), gray, green, ivory, orng (orange), red, teak, wal (walnut), white, and yel
(yellow).
Speakerphone
This field controls the behavior of speakerphones.
Valid entries
1-way
2-way
grp-listen
none
Usage
Use this setting for most multimedia, IP Softphone, or IP Telephone users.
Setting the Service Link Mode to as-needed leaves the service link
connected for 10 seconds after the user ends a call so that they can
immediately place or take another call. After 10 seconds the link is
dropped and a new link would have to be established to place or take
another call.
Use permanent for busy call center agents and other users who are
constantly placing or receiving multimedia, IP Softphone, or IP Telephone
calls. In permanent mode, the service link stays up for the duration of the
multimedia, IP Softphone, or IP Telephone application session.
Signaling Group Administered NCA TSC
screen. Valid entries include the following colors: beige, black, blue, brown,
Usage
Enter 1-way to indicate that you want the speakerphone to be listen-only.
Enter 2-way to indicate that you want the speakerphone to be both talk
and listen.
Group Listen works with only 6400-series and 2420/2410 telephones.
Group Listen allows a telephone user to talk and listen to another party
with the handset or headset while the telephone's 2-way speakerphone is
in the listen-only mode. Others in the room can listen, but cannot speak to
the other party via the speakerphone. The person talking on the handset
acts as the spokesperson for the group. Group Listen provides reduced
background noise and improves clarity during a conference call when a
group needs to discuss what is being communicated to another party.
Station
Issue 2.1 May 2006 1473